Find your log files - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers.</em></p></div></div><p>Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from our website:</p><div class="js-embed embedResponsive" data-embedjson="{"body":"Do you have a question about installing TeamViewer or have you run into a technical issue? Want to know how to establish secure unattended access to devices?","photoUrl":"https:\/\/static.teamviewer.com\/resources\/2018\/12\/Facebook_v1.png","url":"https:\/\/www.teamviewer.com\/en\/support\/","embedType":"link","name":"Support - TeamViewer"}"> <a href="https://www.teamviewer.com/en/support/" rel="nofollow noreferrer ugc"> https://www.teamviewer.com/en/support/ </a> </div><p>📌Please note that we always need the log files of <strong>both</strong> connection partners. Additionally, we need the approximate time when the problem occurred.</p><p><strong>The easiest way to find the log files is using TeamViewer's built-in method, as follows:</strong></p><p><br></p><h3 data-id="-1"></h3><h2 data-id="windows-or-macos">Windows or macOS</h2><ol><li>Open the TeamViewer window and click Extras --> Open Log Files.</li><li>Locate the file called "TeamViewerXX_Logfile.log", where XX is your TeamViewer version.</li><li>If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too.</li></ol><p> </p><h3 data-id="-2"></h3><h2 data-id="linux">Linux</h2><p>On Linux, the log files are collected and placed into a ZIP file from the command line. Please run the following command:</p><pre class="code codeBlock" spellcheck="false" tabindex="0">sudo teamviewer ziplog </pre><p> </p><h3 data-id="-3"></h3><h2 data-id="ios"><strong>iOS</strong></h2><h3 data-id="teamviewer-remote-controlteamviewer-meetings"><strong>TeamViewer Remote Control/TeamViewer Meetings</strong></h3><ol><li>Click <strong>Settings </strong>in the far right of the app menu at the bottom of the screen</li><li>Select <strong>Show log file </strong>from the menu</li></ol><h3 data-id="teamviewer-quicksupport"><strong>TeamViewer QuickSupport</strong></h3><ol><li>Click the <strong>three dots ( ... ) </strong>in the upper right corner of the app</li><li>Select <strong>Advanced</strong></li><li>Select <strong>Log Files</strong></li></ol><p><br></p><h3 data-id="-4"></h3><h2 data-id="android"><strong>Android</strong></h2><h3 data-id="teamviewer-remote-control"><strong>TeamViewer Remote Control</strong></h3><ol><li>Click the <strong>three dots ( ... ) </strong>in the upper right corner of the app</li><li>Select <strong>Settings</strong></li><li>Select <strong>Log files</strong></li></ol><h3 data-id="teamviewer-quicksupport-1"><strong>TeamViewer QuickSupport</strong></h3><ol><li>Click the <strong>three dots ( ... ) </strong>in the upper right corner of the app</li><li>Select <strong>Advanced</strong></li><li>Select <strong>Log files</strong></li></ol><h3 data-id="teamviewer-host"><strong>TeamViewer Host</strong></h3><ol><li>Click the <strong>three dots ( ... ) </strong>in the upper right corner of the Host login screen</li><li>Select <strong>Advanced</strong></li><li>Select <strong>Log files</strong></li></ol><h3 data-id="teamviewer-meeting">TeamViewer Meeting</h3><ol><li>Click the <strong>three lines ( ≡ )</strong> in the upper left corner of the app</li><li>Select <strong>Settings</strong></li><li>Select <strong>Send log files</strong></li></ol><p><br></p><h2 data-id="finding-the-log-files-manually">Finding the log files manually</h2><p>By default, the TeamViewer log files can be found in these locations:</p><h3 data-id="windows">Windows</h3><p><strong>TeamViewer Full Version and Host:</strong></p><p>C:\Program Files (x86)\TeamViewer</p><p><strong>TeamViewer QuickSupport:</strong></p><p>C:\Users\[username]\AppData\Roaming\TeamViewer</p><h3 data-id="macos">macOS</h3><p><strong>TeamViewer Full Version, Host, and QuickSupport:</strong></p><p>Macintosh HD --> Users --> [username] --> Library --> Logs --> TeamViewer</p><p><strong>📌Note: </strong>In the Finder window, you will first need to go to the View menu --> Show View Options --> Show Library Folder.</p><p><br></p><h3 data-id="-5"></h3><h2 data-id="web-client">Web Client</h2><p>To find the Log files (Console logs) for the Web Client, please follow the steps for your browser:</p><p><br></p><h3 data-id="-6"></h3><h2 data-id="google-chrome">Google Chrome</h2><p>1) Open the Developer Tools by clicking Ctrl-Shift-I or making a right-click anywhere on the page and click <strong>Inspect</strong></p><p>2) Switch to the Console Tab</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4KMQ83IWPL1J/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4KMQ83IWPL1J/image.png" alt="image.png" height="249" width="614" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Save the Logs by right clicking your mouse and choose <strong>Save As</strong></p><p><br></p><h3 data-id="-7"></h3><h2 data-id="firefox">Firefox</h2><p>1) Open the Developer Tools clicking the <strong>hamburger menu</strong> button <strong>(1) </strong>and select <strong>Web Developer</strong> option from the drop down<strong> (2)</strong>:</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/Y5CBF7NFGJ81/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/Y5CBF7NFGJ81/image.png" alt="image.png" height="954" width="412" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>2) Open <strong>Web Console</strong> by choosing Web Console from the options. Here the <strong>Console </strong>tab will open</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/MJUDHHAAB16W/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/MJUDHHAAB16W/image.png" alt="image.png" height="810" width="395" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>3) Save the logs by selecting the console log text, copy and paste it to any text editor (for example, Notepad) and save it as a text file.</p><p><br></p><h3 data-id="-8"></h3><h2 data-id="microsoft-edge">Microsoft Edge</h2><p>1) Open the Developer Tools by pressing <strong>F12</strong>, or in the top right corner of the page click the<strong><em> ...</em></strong> button to open the settings <strong>(1)</strong>, choose <strong>More tools </strong>option <strong>(2)</strong> and then <strong>Developer tools (3)</strong>:</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/0CFAU2N9VI3K/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/0CFAU2N9VI3K/image.png" alt="image.png" height="962" width="985" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>2) Switch to the Console tab</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/I1YZT72CE7PD/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/I1YZT72CE7PD/image.png" alt="image.png" height="174" width="553" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Save the logs.</p><ul><li>Option I - Right-click at any place in the console content, and choose "<strong>Save as...</strong>"</li></ul><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/BVZOXBMJ10S8/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/BVZOXBMJ10S8/image.png" alt="image.png" height="199" width="279" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <ul><li>Option II - If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.</li></ul><p><br></p><h3 data-id="-9"></h3><h2 data-id="safari">Safari</h2><p><strong>Prerequisite</strong>: Enable Apple Safari Develop menu. By default, the <strong>Develop </strong>menu in Safari is disabled. To enable it, open the Safari menu and choose <strong>Preferences </strong>option --> Advanced --> Put a checkmark for <strong>Show Develop</strong> menu --> Make sure that you see the <strong>Develop </strong>menu between the<em> Windows menus</em> and the <em>Bookmarks</em>.</p><p>Close the <strong>Preferences</strong>. The <strong>Develop</strong> menu should now appear in the menubar.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/CVKRD1I9RUQ9/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/CVKRD1I9RUQ9/image.png" alt="image.png" height="38" width="709" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>1) Open the Developer Tools by clicking the <strong>Develop </strong>menu <strong>(1) </strong>and then <strong>Show Web Inspector (2)</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/EN262G4TR2TG/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/EN262G4TR2TG/image.png" alt="image.png" height="848" width="455" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>2) Switch to the <strong>Console tab</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/5NDVTWKN5MT3/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/5NDVTWKN5MT3/image.png" alt="image.png" height="762" width="1112" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Save the logs. Before saving the logs, put a checkmark for <strong>Preserve Log (1)</strong>, make sure<strong> </strong>that you have selected filter for <strong>All (2) </strong>and click the <strong>Clear log (3)</strong> button, as shown below:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/7SBWNWCTNCJC/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/7SBWNWCTNCJC/image.png" alt="image.png" height="762" width="1112" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Reproduce the issue you are facing. Now the console activity is recorded.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/6P0FHQT2RFG9/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/6P0FHQT2RFG9/image.png" alt="image.png" height="762" width="1112" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Select text in console using <strong>Cmd+A</strong> hotkey or right-click at any place in the console content, and choose <strong>Copy Selected</strong>: </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/EV9QS1D0TZVA/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/EV9QS1D0TZVA/image.png" alt="image.png" height="762" width="1112" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-10"></h3><h2 data-id="opera">Opera</h2><p>1) Open the Developer Tools by making a right click at any place on your page, and choose Inspect element from the options:</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/6C5Q4H6MY33D/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/6C5Q4H6MY33D/image.png" alt="image.png" height="603" width="377" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>2) Switch to the Console tab</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/6AX52Z5R21W3/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/6AX52Z5R21W3/image.png" alt="image.png" height="216" width="479" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Save the logs.</p><ul><li><strong>Option I -</strong> Right-click at any place in the console content, and choose "Save as...", as shown below and save the file:</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/DWOHRMSULCG6/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/DWOHRMSULCG6/image.png" alt="image.png" height="285" width="597" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li><strong>Option II</strong> - If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.</li></ul> </article> </main>
