This article applies to all TeamViewer customers.
Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from our website:
📌Please note that we always need the log files of both connection partners. Additionally, we need the approximate time when the problem occurred.
The easiest way to find the log files is using TeamViewer (Classic)'s built-in method, as follows:
Windows or macOS
- Open the TeamViewer (Classic) window and click Extras➜ Open Log Files.
- Locate the file called "TeamViewerXX_Logfile.log", where XX is your TeamViewer version.
- If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too.
Linux
On Linux, the log files are collected and placed into a ZIP file from the command line. Please run the following command:
sudo teamviewer ziplog
iOS
TeamViewer Remote Control/TeamViewer Meetings
- Click Settings in the far right of the app menu at the bottom of the screen
- Select Show log file from the menu
TeamViewer QuickSupport
- Click the three dots ( ... ) in the upper right corner of the app
- Select Advanced
- Select Log Files
Android
TeamViewer Remote Control
- Click the three dots ( ... ) in the upper right corner of the app
- Select Settings
- Select Log files
TeamViewer QuickSupport
- Click the three dots ( ... ) in the upper right corner of the app
- Select Advanced
- Select Log files
TeamViewer Host
- Click the three dots ( ... ) in the upper right corner of the Host login screen
- Select Advanced
- Select Log files
TeamViewer Meeting
- Click the three lines ( ≡ ) in the upper left corner of the app
- Select Settings
- Select Send log files
Finding the log files manually
By default, the TeamViewer log files can be found in these locations:
Windows
TeamViewer Full Version and Host:
C:\Program Files (x86)\TeamViewer
TeamViewer QuickSupport:
C:\Users\[username]\AppData\Roaming\TeamViewer
macOS
TeamViewer Full Version, Host, and QuickSupport:
Macintosh HD ➜ Users ➜ [username] ➜ Library ➜ Logs ➜ TeamViewer
📌Note: In the Finder window, you will first need to go to the View menu ➜ Show View Options ➜ Show Library Folder.
Web Client
To find the Log files (Console logs) for the Web Client, please follow the steps for your browser:
Google Chrome
1) Open the Developer Tools by clicking Ctrl-Shift-I or making a right-click anywhere on the page and click Inspect
2) Switch to the Console Tab
3) Save the Logs by right clicking your mouse and choose Save As
Firefox
1) Open the Developer Tools clicking the hamburger menu button (1) and select Web Developer option from the drop down (2):
2) Open Web Console by choosing Web Console from the options. Here the Console tab will open
3) Save the logs by selecting the console log text, copy and paste it to any text editor (for example, Notepad) and save it as a text file.
Microsoft Edge
1) Open the Developer Tools by pressing F12, or in the top right corner of the page click the ... button to open the settings (1), choose More tools option (2) and then Developer tools (3):
2) Switch to the Console tab
3) Save the logs.
- Option I - Right-click at any place in the console content, and choose "Save as..."
- Option II - If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.
Safari
Prerequisite: Enable Apple Safari Develop menu. By default, the Develop menu in Safari is disabled. To enable it, open the Safari menu and choose Preferences option --> Advanced --> Put a checkmark for Show Develop menu --> Make sure that you see the Develop menu between the Windows menus and the Bookmarks.
Close the Preferences. The Develop menu should now appear in the menubar.
1) Open the Developer Tools by clicking the Develop menu (1) and then Show Web Inspector (2)
2) Switch to the Console tab
3) Save the logs. Before saving the logs, put a checkmark for Preserve Log (1), make sure that you have selected filter for All (2) and click the Clear log (3) button, as shown below:
Reproduce the issue you are facing. Now the console activity is recorded.
Select text in console using Cmd+A hotkey or right-click at any place in the console content, and choose Copy Selected:
Opera
1) Open the Developer Tools by making a right click at any place on your page, and choose Inspect element from the options:
2) Switch to the Console tab
3) Save the logs.
- Option I - Right-click at any place in the console content, and choose "Save as...", as shown below and save the file:
- Option II - If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.
