Company logo not displayed within QuickSupport - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers using TeamViewer version 12 or below.</em></p></div></div><p>You can create customized QuickSupport modules for your business showcasing the module with your logo, company colours and text. <a href="https://community.teamviewer.com/English/kb/articles/3962-quicksupport-and-sos-button#customize-your-quicksupport" rel="nofollow noreferrer ugc">Learn how here</a>.</p><p>In case your logo is no longer displayed within an individual TeamViewer module, the reason may be that you have renamed the module.</p><p>In principle, it is possible to change the file name of TeamViewer modules. Please note the following limitations:</p><p>If you create a module with your logo, save it within the <a href="https://login.teamviewer.com/nav/menu/designanddeploy" rel="nofollow noreferrer ugc">TeamViewer Management Console</a>, and download it, you are <strong>not allowed to delete the code (including the dash)</strong> in the file name.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1052i157DA9B271F8ECD2.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1052i157DA9B271F8ECD2.jpg" alt="Company_logo.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>The code links the module to the <a href="https://login.teamviewer.com/LogOn" rel="nofollow noreferrer ugc">Management Console</a> and your <a href="https://community.teamviewer.com/t5/Knowledge-Base/What-is-a-TeamViewer-Account/ta-p/4442" rel="nofollow noreferrer ugc">TeamViewer account</a>. Your logo will be loaded from the TeamViewer Management Console when the module is launched. If you delete the code, this is not possible.</p><p>We recommend handing over a personal link (e.g. <a href="http://get.teamviewer.com/my-personal-link" rel="nofollow noreferrer ugc">http://get.teamviewer.com/my-personal-link</a>) to your customers instead of the modules' .exe file. This will ensure the proper display of your module at all times.</p><p><strong>💡Hint</strong>: Activate the <a href="https://community.teamviewer.com/t5/Knowledge-Base/Quick-Support-and-SOS-button/ta-p/3962" rel="nofollow noreferrer ugc">"SOS button" feature</a> for any of your TeamViewer 11 (or later) QuickSupport modules and a fully personalizable TeamViewer SOS button is placed on your customer's desktop when the customer opens the module.</p> </article> </main>
