Since the release of the TeamViewer QuickSupport app for iOS 11, it is generally possible to share your iOS screen via TeamViewer (Classic).
Screen sharing allows supporters to provide the best possible support for iPhone and iPad users as they can see exactly what’s happening on the device screen and can guide users better on solving issues on their devices.
Since the launch of TeamViewer 14 and iOS 12, the screen-sharing solution has become even better, as you can start the broadcasting with one tap inside the QuickSupport app.
This article applies to iOS users in all licenses.
Requirements
To be able to use this feature, you must meet the following requirements:
- The iOS device (iPhone or iPad) requires iOS 12 or newer to be installed.
- Make sure, that the latest updates are installed for the TeamViewer QuickSupport app on the iOS device.
- You have TeamViewer 14 or higher installed on the device you want to connect with. This is possible with Windows, macOS, Linux, Android, or iOS devices.
Basic setup
Make sure every device is set up correctly in order to use the screen-sharing functionality for iOS devices. Therefore, you’ll need to do some preparations before you can connect to an iOS device.
The following initial steps must be done to start a screen-sharing session for remote support:
- Download and install the TeamViewer QuickSupport app for iOS on the iPhone or iPad you want to connect to. The app can be found in the AppStore for iOS.
- Download and install TeamViewer (Classic) on Windows, macOS, Linux, Android, or iOS to connect to the device.
How to connect to iOS for remote support
Compared to connections to other operating systems like Android, iOS doesn’t allow remote controlling the device.
Therefore, when connecting to an iOS device, TeamViewer is providing a solution to make support easier for these devices as it provides the ability to see the screen of the iOS device live and be thus able to better guide users on solving issues in their device themselves.
Please follow these steps to use iOS screen sharing for remote support.
On the iOS device
1. Follow the instructions on the initial setup
2. Open up your iOS settings
3. Go to Control Center ➜ Customize Control
- Add Screen Recording to be displayed in the Control Center
4. Open the TeamViewer QuickSupport app
5. Give your TeamViewer ID to your supporter
6. Confirm the connection request by clicking on Allow or reject the request by clicking Cancel
📌Note: In the Advanced Options within your TeamViewer QuickSupport app, you will see a TeamViewer ID and a Screen share ID. The Screen share ID is used for Apple´s Broadcast Extension, which gives TeamViewer the capability to share the screen of the iOS device. You do not need to give this ID to anyone for a successful connection, and a direct connection to the Screen share ID is impossible.
On the supporting device
1. Open TeamViewer full version on Windows, macOS, Linux, Android, or iOS
2. Enter the TeamViewer ID (1) from the iOS device and click Connect to partner (2)
- The remote partner will receive a connection prompt
3. If accepted and after the user activates the screen sharing in their iOS control center, you can see the screen of the device and are able to guide the iOS user on how to solve issues in the device
New iOS screen-sharing workflow - video
How to stop screen sharing on the iOS device
To stop screen sharing via TeamViewer (Classic) on the iOS device, there are several approaches:
- Open the Control Center and tab the red blinking screen recording icon
- Tab on the title bar and select Stop in the Screen Broadcasting popup
After screen sharing is stopped, the title bar will no longer be in red.
💡Hint: For more information about supporting Mobile Devices, click here.
How to set up for iOS 11 and TeamViewer 13
