Not ready. Please check your connection - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer users.</em></p></div></div><p>For the most part, TeamViewer is able to make connections without any special configuration of a device. However, it is possible that your TeamViewer may indicate a red light and the message <strong>Not ready. Please check your connection. </strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/978IW0L88TDE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/978IW0L88TDE/image.png" alt="image.png" height="943" width="1387" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>Here are a few things you can check if you experience this alert:</p><h3 data-id="-1"></h3><h2 data-id="did-your-general-setup-change">Did your general setup change?</h2><ul><li>Is your internet connection working? Try to load a webpage or other web-based application.</li></ul><h3 data-id="-2"></h3><h2 data-id="did-anything-change-on-your-it-setup">Did anything change on your IT setup?</h2><ul><li>Can TeamViewer reach the internet?<ul><li>If not, please <strong>open Port 5938 for outgoing connections</strong></li></ul></li></ul><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to all users in all licenses. General TeamViewer is designed to connect easily to remote computers without any special firewall configurations being necessary. In the vast majority of cases, TeamViewer will always work if surfing on the internet is possible. TeamViewer makes outbound connections to the…","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/4139-which-ports-are-used-by-teamviewer","embedType":"link","name":"Which ports are used by TeamViewer? - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/4139-which-ports-are-used-by-teamviewer" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/4139-which-ports-are-used-by-teamviewer </a> </div><h3 data-id="-3"></h3><h2 data-id="did-teamviewer-work-just-a-few-minutes-ago">Did TeamViewer work just a few minutes ago?</h2><ul><li>Exit TeamViewer or reboot the device<ul><li><strong>On Windows:</strong> Go to the <strong>hamburger menu</strong> --> <strong>Exit TeamViewer</strong></li><li><strong>On Mac:</strong> Go to <strong>TeamViewer </strong>--> <strong>Quit TeamViewer</strong></li></ul></li><li>Did you check our Status page?<ul><li>All updates about the current status of all TeamViewer Services can be found here</li></ul></li></ul><div class="js-embed embedResponsive" data-embedjson="{"body":"Welcome to TeamViewer's home for real-time and historical data on system performance.","url":"https:\/\/status.teamviewer.com\/","embedType":"link","name":"TeamViewer Status"}"> <a href="https://status.teamviewer.com/" rel="nofollow noreferrer ugc"> https://status.teamviewer.com/ </a> </div><p><br></p><p><code class="code codeInline" spellcheck="false" tabindex="0"> </code></p> </article> </main>
