This article applies to all TeamViewer customers.
Throughout the TeamViewer history, TeamViewer has published numerous software versions onto the market. Furthermore, within the last years, the price structure offered by TeamViewer was changed from perpetual licensed products to subscription plans.
These continuous developments, and the customers’ request to be predictable and consistent in regards to versions, maintenance and lifetimes, lead to the design of the TeamViewer Product Lifecycle Policies.
The TeamViewer Lifecycle Policies establish clear and predictable guidelines for support and maintenance phases throughout the Software Product Lifecycle.
On the one hand, this helps our customers and partners to manage their requirements, update cycle or multi-year infrastructure planning. On the other hand, TeamViewer’s product planning and development is able to focus more on new technologies.
TeamViewer Lifecycle Policies are applicable worldwide. However, TeamViewer understands that local laws, market conditions and industry sectors vary.
In case there is a specific request with regards to maintenance and support services, please do not hesitate to contact us.
TeamViewer Product Lifecycle Policies
Find the full TeamViewer Product Lifecycle Policies on our TeamViewer website or download the .pdf file directly.