Multi-condition Rules and rule based Alarms - TeamViewer Support
<main> <article class="userContent"> <p> <em>This article applies to TeamViewer IoT users who monitor their IoT networks.</em></p><h2 data-id="description">Description</h2><p>This article describes how to create multi-condition rules on more than one device or metric and get rule based Alarms with severity levels and <a href="https://community.teamviewer.com/t5/TeamViewer-IoT-Knowledge-Base/Getting-Started-with-Rules-amp-Notifications-to-Monitor-your-IoT/ta-p/36737" rel="nofollow noreferrer ugc">Notifications</a> in your Cloud environment. </p><h2 data-id="rule-types">Rule types</h2><p>Rules are yet limited by 2 predefined types - <strong><em>Metric Threshold </em></strong><em>and</em><strong><em> Device Offline</em></strong></p><ul><li><strong><em>Metric Threshold </em></strong>type is generated based on the threshold applied on metric(s) when the specified condition is violated</li><li><strong><em>Device Offline</em></strong> type is generated based on the abnormal state of the device(s) or metric(s) (in future), for example when no data is received from a device or metric for a period more than two minutes</li></ul><h2 data-id="creating-rules">Creating Rules</h2><p>Multi-condition rules can be created for any of your metrics or devices. </p><ul><li>You can create Metric Threshold rules, by clicking both the Create Rule icon next to specified metric in the Metrics list and by clicking Add Rule button in the Rules page</li><li>You can create Device Offline rules both from the Device's<em> </em>page, by selecting the Create rule from "hamburger" menu list or by clicking Add Rule button in the Rules page</li><li><br></li><li><br></li></ul><p>When already selected the rule type, you can multi-select and add the desired metric(s) or device(s) you want to put thresholds on in List builder field. </p><p>The Metrics and Devices search fields have possibility to filter via Metric, Device and/or Sensor name and brings below all the corresponding rows containing the match. </p><p><strong>Note: </strong>While selected Device Offline rule type the drop-down list in List builder reflects only device(s) name(s).</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6978i7948070B6864EA7C.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6978i7948070B6864EA7C.jpg" alt="1_guide.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> </p><p><br></p><p> </p><p> </p><p> </p><h2> </h2><h2 data-id="creating-alarms">Creating Alarms</h2><p>Each time when threshold triggers, a unique Alarm with specified severity is created. </p><p>Alarm severity defines how important the alarm is. We support the following alarm severity levels: <strong><em>Warning, Minor, Major and Critical</em></strong><em>.</em></p><p><strong>SEVERITY</strong> <strong>DEFINITION</strong> <strong>COLOR</strong> <strong>Warning</strong> Be warned. Yellow <strong>Minor</strong> Minor problem. Dark Yellow <strong>Major</strong> Something important has happened. Orange <strong>Critical</strong> Disaster. Financial losses, etc. Red </p><p>The maximal number of thresholds in the single Rule is 4, equal to number of severity levels. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6980iB777DA8828CEF57E.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6980iB777DA8828CEF57E.jpg" alt="3_guide.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> </p><h2 data-id="visualization-of-alarms">Visualization of Alarms</h2><p>All the open alarms are reflected in the <strong>Alarms list </strong>and can be filtered by severity levels, type, creation time and etc., also users can see metric or device specific alarms correspondingly in Devices and Metrics pages </p><p> </p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6981i0CD9067DA4D40AE2.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6981i0CD9067DA4D40AE2.jpg" alt="4_guide.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6982iB3C6ED13876CF972.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6982iB3C6ED13876CF972.jpg" alt="5_guide.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/7278iC88580F060F68036.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/7278iC88580F060F68036.jpg" alt="2019-01-29_1414.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6979iADCA4C9F2164F914.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/6979iADCA4C9F2164F914.jpg" alt="1_guide_001.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
