TeamViewer Customer Portal - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to TeamViewer customers with a Remote Access, Business, Premium, Corporate, Assist AR, or Remote Management subscription.</em></p></div></div><p>TeamViewer offers a Customer Portal that allows you to view and manage your customer data, invoices, and subscription.</p><p><br></p><p> </p><h3 data-id="-1"></h3><h2 data-id="activate-the-customer-portal">Activate the Customer Portal</h2><p>To activate the Customer Portal, please follow the instructions below. There are two different cases depending on your current licensing state:</p><ul><li>If you are a <strong>new customer</strong>, you will receive the instructions in a separate email called <em>[Customer Portal Account Setup] Manage your TeamViewer subscription</em>. Please open this email, click on <strong>Set Up My Account</strong> and follow the instructions on the screen.</li><li>If<strong> you are an existing customer</strong>, please click on the following link ➜ <a href="https://service.teamviewer.com/mcp/buynow/contractmanagement" rel="nofollow noreferrer ugc">Activate the Customer Portal</a>, and enter your <strong>invoice number</strong>. You can contact our customer support via <a href="https://support.teamviewer.com/en/support/tickets/new" rel="nofollow noreferrer ugc">this link</a> if you encounter any issues during the activation. </li></ul><p> </p><h3 data-id="-2"></h3><h2 data-id="access-the-customer-portal">Access the Customer Portal</h2><p>You can access the TeamViewer Customer Portal by following the steps below:</p><ol><li>Go to <a href="https://login.teamviewer.com/LogOn/PopUp/mcp?returnUrl=%2Foauth2%2Fauthorize%2Fmcp%3Fdisplay%3Dpopup%26redirect_uri%3Dhttps%253a%252f%252fservice.teamviewer.com%252fen-de%252fsso%252faccount%252flogin%253fredirect_after%253dhttps%253a%252f%252fservice.teamviewer.com%252fen-de%252fcustomer%252faccount%252flogin%252freferer%252faHR0cHM6Ly9zZXJ2aWNlLnRlYW12aWV3ZXIuY29tL2VuLWRlL2N1c3RvbWVyL2FjY291bnQvbG9nb3V0Lw%25252C%25252C%252f%26language%3Den%26state%3D37cc2c8d94266c1658338c045c01d883%26scope%3D%26response_type%3Dcode%26approval_prompt%3Dauto%26client_id%3D183682-5LqdHvynER0NzakupSwZ" rel="nofollow noreferrer ugc">service.teamviewer.com</a><strong> </strong></li><li>Log in with your <strong>TeamViewer credentials</strong></li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/OOV54ZGJ47BS/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/OOV54ZGJ47BS/image.png" alt="image.png" height="738" width="593" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><h3 data-id="-3"> </h3><h2 data-id="download-invoices">Download invoices </h2><p>You can download and pay your open invoices by clicking the <strong>Invoices</strong> button. You can also upload a proof of payment document if your license has been set inactive due to payment default.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/1W42OLF9MP9I/download-invoices.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/1W42OLF9MP9I/download-invoices.gif" alt="Download invoices.gif" height="941" width="1922" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>💡Hint</strong>: If you see a red dot on your invoice tab, it indicates whether there is an outstanding payment for one of your licenses.</p><p><br></p><h3 data-id="-4"> </h3><h2 data-id="manage-your-subscription">Manage your subscription</h2><p>You can view and manage your TeamViewer subscriptions and get a quick overview of its most relevant information. To access it, click on <strong>Manage subscriptions</strong> and click <strong>Manage </strong>on the desired license.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/X4BVWD9DM9PW/manage-subscriptions.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/X4BVWD9DM9PW/manage-subscriptions.gif" alt="Manage subscriptions.gif" height="837" width="1922" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>📌Note</strong>: Changing the company name and the country is impossible via the Customer Portal. Please <a href="https://community.teamviewer.com/English/kb/articles/72027-submit-a-ticket" rel="nofollow noreferrer ugc">contact our Customer Support</a>.</p><p><strong>📌Please note </strong>that you can <strong>not</strong> cancel your TeamViewer plan within the TeamViewer Management Customer Portal. Please <a href="https://community.teamviewer.com/English/kb/articles/72027-submit-a-ticket" rel="nofollow noreferrer ugc">contact our Customer Support</a>. For cancellation details, please refer to our <a href="https://www.teamviewer.com/eula/" rel="nofollow noreferrer ugc">EULA</a>.</p><p> </p><h3 data-id="-5"></h3><h2 data-id="financial-documents">Financial Documents</h2><p>You can upload and download financial documents you might need for your business, e.g., bank certificates or commercial register proof. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/OWTDRLCN8397/download-financial-documents.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/OWTDRLCN8397/download-financial-documents.gif" alt="Download financial documents.gif" height="941" width="1922" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
