TeamViewer Customer Portal - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to TeamViewer customers with a Remote Access, Business, Premium, Corporate, Assist AR, or Remote Management subscription.</em></p></div></div><p>TeamViewer is offering a customer portal that allows you to view and manage your customer data, invoices, and subscription.</p><p><br></p><p> </p><h3 data-id="-1"></h3><h2 data-id="first-access-to-the-portal">First access to the portal</h2><p>To get your first access to your Customer Portal, you will need to receive a <strong>Customer Portal Activation Link</strong>. There are two different cases depending on your current licensing state:</p><ol><li>In case you are a <strong>new customer</strong>, you will receive the activation link in a separate email called <em>Activate Your TeamViewer Customer Portal</em></li><li>If<strong> you are an existing customer</strong>, you can <a href="https://community.teamviewer.com/English/kb/articles/72027-submit-a-ticket" rel="nofollow noreferrer ugc">contact our support team</a> and they can send the Customer Portal Activation Link via email to the main contact. Please note that we can only send e-mails to the account associated with the license in our system.</li></ol><p> </p><h3 data-id="-2"></h3><h2 data-id="accessing-the-portal">Accessing the portal</h2><h3 data-id="via-the-teamviewer-homepage">Via the TeamViewer Homepage</h3><p>To access the TeamViewer Customer Portal via the TeamViewer Homepage, please follow the steps below:</p><ol><li>Go to <a href="https://login.teamviewer.com/LogOn/PopUp/mcp?returnUrl=%2Foauth2%2Fauthorize%2Fmcp%3Fdisplay%3Dpopup%26redirect_uri%3Dhttps%253a%252f%252fservice.teamviewer.com%252fen-de%252fsso%252faccount%252flogin%253fredirect_after%253dhttps%253a%252f%252fservice.teamviewer.com%252fen-de%252fcustomer%252faccount%252flogin%252freferer%252faHR0cHM6Ly9zZXJ2aWNlLnRlYW12aWV3ZXIuY29tL2VuLWRlL2N1c3RvbWVyL2FjY291bnQvbG9nb3V0Lw%25252C%25252C%252f%26language%3Den%26state%3D37cc2c8d94266c1658338c045c01d883%26scope%3D%26response_type%3Dcode%26approval_prompt%3Dauto%26client_id%3D183682-5LqdHvynER0NzakupSwZ" rel="nofollow noreferrer ugc">service.teamviewer.com</a><strong> </strong></li><li>Please log in with your TeamViewer credentials to access the <strong>TeamViewer Customer Portal</strong>.</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/OOV54ZGJ47BS/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/OOV54ZGJ47BS/image.png" alt="image.png" height="738" width="593" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-3"> </h3><h3 data-id="via-the-order-confirmation-email">Via the order confirmation email</h3><p>To access the TeamViewer Customer Portal via the order confirmation mail, please follow the steps below:</p><ol><li>Open the email called <em>Activate Your TeamViewer Customer Porta</em>l you received from the TeamViewer Accounting Team after placing your order via the TeamViewer webshop or ordering via one of our Sales Managers</li><li>Click on the link directing you to the Customer Portal </li><li>Please <strong>log in with your TeamViewer credentials</strong> to access the TeamViewer Customer Portal.</li></ol><p> </p><h3 data-id="-4"></h3><h2 data-id="features-within-the-customer-portal">Features within the customer portal</h2><p>After logging in to the TeamViewer Customer Portal, you will see your individual Dashboard and the Navigations pane on the left side of the page.</p><p> </p><h3 data-id="-5"></h3><h2 data-id="navigations">Navigations</h2><p>You can access the different parts of the portal via the navigations menu on the left side of the page: </p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/2R5TB3C156JV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/2R5TB3C156JV/image.png" alt="image.png" height="685" width="334" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-6"> </h3><h2 data-id="dashboard">Dashboard</h2><p>The dashboard provides you with an overview of your individual TeamViewer plan(s) and offers you direct access to the most relevant information for the license administrators.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ODAJYSVRUXF6/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ODAJYSVRUXF6/image.png" alt="image.png" height="510" width="1855" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-7"> </h3><h2 data-id="invoices">Invoices </h2><p>In this section, you will find your TeamViewer invoices and credit note list ready to be downloaded for your records as well as other useful information for each item like</p><ul><li>Invoice/Credit note Number</li><li>Type</li><li>Date of creation</li><li>Billing Address </li><li>(Payment) Status</li><li>(Invoice) Total</li></ul><p>You can also pay your open invoices directly or upload a proof of payment for your convenience.</p><p>The upload of the proof of payment is a new and convenient way to communicate with us in case your license has been set inactive in case of a payment default. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/CRLYJGMR6BYN/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/CRLYJGMR6BYN/image.png" alt="image.png" height="980" width="1855" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>💡Hint</strong>: If you see a red dot on your invoice tab it indicates whether there is an outstanding payment for one of your licenses.</p><p><br></p><h3 data-id="-8"> </h3><h2 data-id="subscription">Subscription</h2><p>In the subscription menu, you can view and manage your TeamViewer subscriptions and you get a quick overview of the most relevant information like:</p><ul><li>Product</li><li>Contract Name</li><li>Subscription Period Type</li><li>Next Renewal date</li><li>Billing Cycle</li><li>Subscription status <ul><li>Active</li><li>Expiring (Expiration date)</li></ul></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/5QRDM952SS3E/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/5QRDM952SS3E/image.png" alt="image.png" height="834" width="1855" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ul><li>Details<ul><li>Contract name</li><li>Future Billing Address</li><li>Future Payment Method</li><li>Billing Cycle</li><li>Next Renewal date</li><li>Subscription Status</li><li>TeamViewer license overview<ul><li>Type of license (Remote Access, Business, Premium, Corporate, Endpoint Protection, Monitoring & Asset Management, Backup or Pilot)</li><li>License description</li><li>License status (Active, Expiring, or Terminated)</li><li>Add on & quantity of add on</li></ul></li><li>Update contract Information<ul><li>Add Concurrent Users to license</li><li>Add Mobile Device Support to license</li><li>Add Endpoints</li><li>Add GB</li><li>Add Pilot Technicians</li></ul></li></ul></li></ul><p><strong>📌Note</strong>: Changing the Company name and the country is not possible via the portal. Please <a href="https://community.teamviewer.com/English/kb/articles/72027-submit-a-ticket" rel="nofollow noreferrer ugc">contact our Service team</a>, if you need to change the company name or the country.</p><p><strong>📌Please note </strong>that you can <strong>not</strong> cancel your TeamViewer plan within the TeamViewer Management Customer Portal. Please send an email to our Service team by <a href="https://community.teamviewer.com/English/kb/articles/72027-submit-a-ticket" rel="nofollow noreferrer ugc">submitting a ticket via our support page</a>. For cancellation details, please refer to our <a href="https://www.teamviewer.com/eula/" rel="nofollow noreferrer ugc">EULA</a>.</p><p> </p><h3 data-id="-9"></h3><h2 data-id="financial-documents">Financial Documents</h2><p>In this section, you find financial documents you might need for your business e.g. bank certificates or commercial register proof. All available documents are ready for you to be downloaded.</p> </article> </main>
