Allow the remote control of Zebra devices - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to </em><a href="https://www.teamviewer.com/buy-now/" rel="nofollow noreferrer ugc"><em>licensed</em></a><em> users who have MDS (Mobile Device Support).</em></p></div></div><p><br></p><h3 data-id="-1"></h3><h2 data-id="prerequisites">Prerequisites</h2><p>This document assumes the following items are already in place:</p><ul><li>The device is a Zebra device with an Android operating system</li><li>MX 8.3+ is installed</li><li>QuickSupport or Host app is installed on the device</li></ul><p><strong>📌Note: </strong>You can check which MX version your device has via this link: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"Online Documentation for Zebra Technologies developer tools and utilties, including EMDK for Android, EMDK for Xamarin, StageNow and Enterprise Browser.","url":"https:\/\/techdocs.zebra.com\/mx\/mx-version-on-device\/","embedType":"link","name":"Which MX\/OSX is Installed? - TechDocs"}"> <a href="https://techdocs.zebra.com/mx/mx-version-on-device/" rel="nofollow noreferrer ugc"> https://techdocs.zebra.com/mx/mx-version-on-device/ </a> </div><p><br></p><h3 data-id="-2"></h3><h2 data-id="general-1">General</h2><p>To remote control the Zebra device, the Eventinjection Service must be configured, and the TeamViewer apps need to have access to the Eventinjection Service. This configuration is handled over an XML-File. </p><p>This documentation will explain how to enable the QuickSupport or the Host app to remote control on your Zebra device.</p><p><br></p><h3 data-id="-3"></h3><h2 data-id="how-does-it-work">How does it work?</h2><p>You have plenty of ways to push your XML-file on your devices. You can push it:</p><h3 data-id="i.-via-mdmemm">I. Via MDM/EMM</h3><h4 data-id="1)-xml-config">1) XML Config</h4><p>If your MDM/EMM supports Zebra XML config deployment, all you need to do is push the XML through your MDM/EMM portal.</p><h5 data-id="a)-for-quicksupport-use">a) For QuickSupport use</h5><pre class="code codeBlock" spellcheck="false" tabindex="0"><wap-provisioningdoc> <characteristic version="8.3" type="AccessMgr"> <parm name="OperationMode" value="1" /> <parm name="ServiceAccessAction" value="1" /> <parm name="ServiceIdentifier" value="com.zebra.eventinjectionservice" /> </characteristic> <characteristic version="8.3" type="AccessMgr"> <parm name="OperationMode" value="1" /> <parm name="ServiceAccessAction" value="4" /> <parm name="ServiceIdentifier" value="com.zebra.eventinjectionservice" /> <parm name="CallerPackageName" value="com.teamviewer.quicksupport.market" /> <parm name="CallerSignature" value="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" /> </characteristic> </wap-provisioningdoc> </pre><h5 data-id="b)-for-the-host-app-use">b) For the Host app use</h5><pre class="code codeBlock" spellcheck="false" tabindex="0"><wap-provisioningdoc> <characteristic version="8.3" type="AccessMgr"> <parm name="OperationMode" value="1" /> <parm name="ServiceAccessAction" value="1" /> <parm name="ServiceIdentifier" value="com.zebra.eventinjectionservice" /> </characteristic> <characteristic version="8.3" type="AccessMgr"> <parm name="OperationMode" value="1" /> <parm name="ServiceAccessAction" value="4" /> <parm name="ServiceIdentifier" value="com.zebra.eventinjectionservice" /> <parm name="CallerPackageName" value="com.teamviewer.host.market" /> <parm name="CallerSignature" value="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" /> </characteristic> </wap-provisioningdoc> </pre><h5 data-id="c)-for-a-combined-quicksupport-and-host-app-use">c) For a combined QuickSupport and Host app use</h5><pre class="code codeBlock" spellcheck="false" tabindex="0"><wap-provisioningdoc> <characteristic version="8.3" type="AccessMgr"> <parm name="OperationMode" value="1" /> <parm name="ServiceAccessAction" value="1" /> <parm name="ServiceIdentifier" value="com.zebra.eventinjectionservice" /> </characteristic> <characteristic version="8.3" type="AccessMgr"> <parm name="OperationMode" value="1" /> <parm name="ServiceAccessAction" value="4" /> <parm name="ServiceIdentifier" value="com.zebra.eventinjectionservice" /> <parm name="CallerPackageName" value="com.teamviewer.quicksupport.market" /> <parm name="CallerSignature" value="MIIDmjCCAoKgAwIBAgIETMAbjTANBgkqhkiG9w0BAQUFADCBjTELMAkGA1UEBhMCREUxGzAZBgNVBAgTEkJhZGVuIFd1ZXJ0dGVtYmVyZzETMBEGA1UEBxMKR29lcHBpbmdlbjEYMBYGA1UEChMPVGVhbVZpZXdlciBHbWJIMRgwFgYDVQQLEw9UZWFtVmlld2VyIEdtYkgxGDAWBgNVBAMTD1RlYW1WaWV3ZXIgR21iSDAgFw0xMDEwMjExMDUzMDFaGA8yMDUxMTExNTEwNTMwMVowgY0xCzAJBgNVBAYTAkRFMRswGQYDVQQIExJCYWRlbiBXdWVydHRlbWJlcmcxEzARBgNVBAcTCkdvZXBwaW5nZW4xGDAWBgNVBAoTD1RlYW1WaWV3ZXIgR21iSDEYMBYGA1UECxMPVGVhbVZpZXdlciBHbWJIMRgwFgYDVQQDEw9UZWFtVmlld2VyIEdtYkgwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQDWiS0FVkYhfPqp4exJUvuRmxJ1c+ofWVP7G8WUlw4FAg/81B1tGkUi11ezsJXwqkeH9v3bJRBTq1ibt/HWNXU25ubwQCX9w9ukD/VH4f1zi5vaeFy4u+xbUf59wDPrTQuOL8P5omE9p4INTI434Y8qEGU9152EOflQcLCkgqP8+NrpxKK4BUL864tC/QeO5TIj1fqJYrrUDkZCkmdI7xLnU72lX3wtOdntTNU55JAp7S8MOfCSWqWURyMtXZjvXH1Pcz0/Z9nrVqxy0H5V4olaLhtt6jN/iV75Zau0IDPzpkqtd6vJ9VfWkU5S7tm2DTuMn2byLh3nbqsM9iAlJZ91AgMBAAEwDQYJKoZIhvcNAQEFBQADggEBAJVK2jvHKBAYnqY64U2isMjj45Ksh5cDc52z7paSVjvXFgs1HGk6JamrfroxP0dp5adB5BtWmq+ogdpSeGQcIDz3Y0dlYa7lCfswMgrUXzvzJJ6eujSC8WGgRWxTheW5TBB8kl1xPemypKNWYUSopAEFlftW2L4fQfcNBwM+sX2QJpRohSxWhdI2Qv0OQ1fawNoL2ImDYpUeHAsUtb8VLewF+PSFGCGRR28LjItzoOK7AfbMpDE1VDnM8V+b8uoK4TbC3Q4EDBs6gdII68gaQPzg9wRMawhwNAPpugnZsacEKTks32VwM01ECZk/taKx8hyADZvg5DWHQoSjVNhm1S8=" /> </characteristic> <characteristic version="8.3" type="AccessMgr"> <parm name="OperationMode" value="1" /> <parm name="ServiceAccessAction" value="4" /> <parm name="ServiceIdentifier" value="com.zebra.eventinjectionservice" /> <parm name="CallerPackageName" value="com.teamviewer.host.market" /> <parm name="CallerSignature" value="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" /> </characteristic> </wap-provisioningdoc> </pre><h4 data-id="2)-oemconfig">2) OEMConfig</h4><p>If your MDM/EMM supports OEMConfig, you can create a profile with the config parameters below, then assign it to your device from the MDM/EMM portal. These parameters are the same for all of MDMs/EMMs which we integrate with, even though the access UI to the OEMConfig setup is different for each MDM/EMM.</p><p>OEMConfig parameters setup:</p><p>• Select ‘Allow’ for ‘Service Binding Action’.</p><p>• Fill in the ‘Allow Service Identifier’ with: com.zebra.eventinjectionservice</p><p>• Select ‘Allow’ for ‘Service Caller Action’ and use the same service identifier as in the above</p><p>• For QuickSupport: fill in the ‘Allow Caller package’ with: com.teamviewer.quicksupport.market</p><p>• For the Host app (when the OEM integration is supported): fill in the ‘Allow Caller package’ with: com.teamviewer.host.market</p><p>• Fill in the ‘Allow Caller signature’ with:</p><pre class="code codeBlock" spellcheck="false" tabindex="0">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 </pre><p>For illustration purposes, we provide a snapshot of the Microsoft Intune OEMConfig UI here. More Illustrations from other MDMs/EMMs will follow.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/10610iEB73BE25AA4452A4.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/10610iEB73BE25AA4452A4.jpg" alt="MSIntuneOEMConfig.PNG" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="ii.-via-stagenow">II. Via StageNow</h3><p>You need to prepare this master device via creating a staging profile via <a href="https://www.zebra.com/us/en/products/software/mobile-computers/mobile-app-utilities/stagenow.html" rel="nofollow noreferrer ugc">StageNow.</a> Once the settings on the master device are done, you need to <a href="http://techdocs.zebra.com/stagenow/2-10/stagingprofiles/#exportingstagingprofiles" rel="nofollow noreferrer ugc">export it</a>, so you can deploy it on your device. You will obtain an XML-file which you can choose your preferred method to push your XML Config to your devices:</p><ul><li>Via Barcode</li><li>Via Audio</li><li>Via NFC Tag</li></ul><p>Once this is done, you will able to remote control your Zebra device.</p><p>For allowing an app to call the Event Injection service, we need to specify the Signature of that app. When using the StageNow Tool, a <code class="code codeInline" spellcheck="false" tabindex="0">.crt</code> file has to be specified from which the caller signature will be included. Please use the attached file <a href="https://teamviewer-my.sharepoint.com/:u:/p/athan_papakostas/Ebqwea-IHg5Ah4syRRAS1IABeFZNbXgOiwsCtR1kfYNO1g?e=NkgRJh" rel="nofollow noreferrer ugc">TeamViewerAppSignature.crt</a></p><p>We also provide a working example of bar codes for <a href="https://teamviewer-my.sharepoint.com/:b:/p/athan_papakostas/EVLXS5RWIltPp18W3I2QT7ABocztKqDcYyKQwAYeewyTrg?e=tO4iTg" rel="nofollow noreferrer ugc">QuickSupport</a> and the <a href="https://teamviewer-my.sharepoint.com/:b:/p/athan_papakostas/EVB9latFaKBOsa28HzcXRKABGjEiIiDjpXbnxO4tbI_tdA?e=J9kL7V" rel="nofollow noreferrer ugc">Host App</a> for the sake of simplification.</p><p><code class="code codeInline" spellcheck="false" tabindex="0"> </code></p> </article> </main>
