Channel Groups - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all platforms and customers with Premium or Corporate </em><a href="https://www.teamviewer.com/pricing/" rel="nofollow noreferrer ugc"><em>licenses</em></a><em>.</em></p></div></div><p>Use channel groups to assign channels of your license to users from your company profile. There are various use cases to bundle your use your company's TeamViewer channels into groups:</p><ul><li>Bundle single TeamViewer channels and assign them to the respective users.</li><li>Reserve one or more TeamViewer channels for specific users.</li><li>Define how your license and the corresponding channels are used and by whom.</li><li>Receive a notification if the channel limit is reached and no connections can be established. </li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/5FIPEE6PLSGU/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/5FIPEE6PLSGU/image.png" alt="image.png" height="665" width="1282" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>Example</strong>: You want to ensure that your IT support can always establish a connection. Do this by creating a channel group, "IT support," and assigning all support staff. They can use the selected number of channels at any time, regardless of the further use of your license.</p><p><strong>📌Note: </strong>Channel groups require a TeamViewer license with multiple channels. In order to utilize channel groups, at least one channel must remain un-grouped and available for all users in the Company Profile not within any channel group. </p><p><br></p><h3 data-id="-1"></h3><h2 data-id="create-a-channel-group">Create a channel group</h2><p>You can provide the assigned users with channels limited by your license in a channel group.</p><p>To create a channel group, choose one of the following:</p><p>1) Navigate to the <strong>Company administration</strong> on the left</p><p>2) In the <strong>License tab</strong>, click the <strong>three-dots menu </strong>(⋮) and then select <strong>Manage license</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/S39SJ6Y9RK4Z/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/S39SJ6Y9RK4Z/image.png" alt="image.png" height="681" width="1278" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Click <strong>Create Channel Group</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/B58Z4QTPABAN/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/B58Z4QTPABAN/image.png" alt="image.png" height="685" width="1286" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4.) Enter a name for the Channel Group and choose the number of channels via the slider. End the process by clicking <strong>Create</strong>:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/55WQUQ1BNWN2/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/55WQUQ1BNWN2/image.png" alt="image.png" height="683" width="1297" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>📌<strong>Note</strong>: You can delete Channel groups again.</p><p>5.) To assign users to the license, go back into the channel group via the <strong>three-dots menu </strong>(⋮)<strong> </strong>and choose <strong>Assign. </strong>Now you can add users to your channel group by ticking the boxes of the users you want to add to the channel group. Finish the process by clicking <strong>Add</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/R5QTXCUKXSI1/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/R5QTXCUKXSI1/image.png" alt="image.png" height="687" width="1288" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>💡<strong>Hint</strong>: To remove users from the channel group, select them from the right side and click <strong>Remove</strong>.</p><p><br></p><h3 data-id="-2"> </h3><h2 data-id="delete-a-channel-group">Delete a channel group</h2><p>You can delete a channel group and make the reserved channels available for all licensed users again.</p><p>To delete a channel group, follow the steps shown in the gif below:</p><p>1) Navigate to <strong>Company administration</strong> --> <strong>Licenses </strong></p><p>2) Hover over the license that holds the channel group you wish to delete. Click the <strong>three-dots menu ( ⋮ )</strong> to the right of the license and select <strong>Manage license</strong> </p><p>3) Hover with the mouse over the channel group you are wishing to delete. Click the <strong>three-dots menu ( ⋮ )</strong> to the right of the channel group and select<strong> Delete </strong> </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4O7AVQL7SGPH/delete-channel-group.gif" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4O7AVQL7SGPH/delete-channel-group.gif" alt="Delete Channel Group.gif" height="746" width="1296" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
