Submit a ticket - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers with a </em><a href="https://www.teamviewer.com/buy-now/" rel="nofollow noreferrer ugc"><em>Remote Access, Business, Premium, Corporate</em></a>,<em> or </em><a href="https://www.teamviewer.com/teamviewer-tensor/" rel="nofollow noreferrer ugc"><em>Tensor</em></a><em> license.</em></p></div></div><p>If you cannot find an answer to your question here in the Community or in our <a href="https://community.teamviewer.com/t5/Knowledge-Base/tkb-p/Knowledgebase" rel="nofollow noreferrer ugc">Knowledge Base</a>, submitting a ticket to TeamViewer may be necessary.</p><p>📌<strong>Note</strong>: Please remember <strong>submitting a ticket requires a valid TeamViewer license</strong>.</p><p>Sometimes a TeamViewer staff member or moderator may also ask you to do this if we need additional information from you, which can only be provided through a ticket.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="how-to-submit-a-ticket">How to submit a ticket</h2><h2 data-id="via-the-teamviewer-website">▹ Via the TeamViewer website</h2><p>To submit a ticket:</p><ol><li>Go to <a href="https://www.teamviewer.com/en/support/" rel="nofollow noreferrer ugc">www.teamviewer.com/support</a></li><li>Scroll down and click on <strong>Sign In</strong></li><li>Click on <strong>Open a support request</strong></li><li>Click on <strong>New Support Ticket</strong></li></ol><p>📌<strong>Note</strong>: If the account is not linked to a <strong>valid TeamViewer license</strong>, the support portal will instead load the TeamViewer Community.</p><p>In the Support Portal, click on <strong>New Support ticket</strong> or find the answer to your question in the Knowledge Base</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/PEAXZNUUNABM/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/PEAXZNUUNABM/image.png" alt="image.png" height="409" width="808" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-2"></h3><h2 data-id="direct-link">▹ Direct link</h2><p>To submit a ticket:</p><ol><li>Go to <a href="https://support.teamviewer.com/" rel="nofollow noreferrer ugc">https://support.teamviewer.com/</a></li><li><strong>Log in with</strong> your licensed TeamViewer Account</li></ol><p>📌<strong>Note</strong>: If the account is not linked to a <strong>valid TeamViewer license</strong>, the support portal will instead load the TeamViewer Community.</p><p>In the Customer Portal, click on <strong>New Support ticket </strong> or find the answer to your question in the Knowledge Base</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/7N4FZOMWNRBD/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/7N4FZOMWNRBD/image.png" alt="image.png" height="409" width="808" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> </p><h3 data-id="-3"></h3><h2 data-id="via-the-management-console">▹ Via the Management Console</h2><p>If you are logged in to the <a href="https://login.teamviewer.com/" rel="nofollow noreferrer ugc">Management Console</a>, you can click <strong>Get Help</strong> from your account drop-down.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/9677i388CF9F7B5484B42.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/9677i388CF9F7B5484B42.jpg" alt="2019-07-08 10_09_21-TeamViewer Management Console.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Please ensure you are logged in with your <strong>Licensed Account</strong>, and you will be taken to the support portal, where you can submit a ticket by clicking on <strong>New Support ticket </strong>or find the answer to your question in the Knowledge Hub.</p><p><br></p><h3 data-id="-4"></h3><h2 data-id="support-collector">Support Collector</h2><p>If you're experiencing a problem with the TeamViewer software, it will also help us if you run our Support Collector tool on your computer first - it will collect the TeamViewer log files and some anonymous diagnostic information about your computer which will help us analyze the problem. You can download it from the following link:</p><p><a href="https://download.teamviewer.com/SupportCollector" rel="nofollow noreferrer ugc">https://download.teamviewer.com/SupportCollector</a></p><p>Once it has finished, it will create a ZIP file. Just attach this file to the ticket when you submit it.</p> </article> </main>
