ARCore compatibility - TeamViewer Support

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This article applies to all TeamViewer Pilot users using an Android device.

General

The regular TeamViewer Pilot app for Android requires ARCore compatibility in order to experience the AR and 3D features.

💡Hint: For iOS devices, the compatibility is called ARKit.

ARCore supported devices

Here you can find the list of Android and iOS devices that support ARCore / ARKit:

https://developers.google.com/ar/discover/supported-devices

What happens if your device is not ARCore compatible?

If your device is not supported, you can still use TeamViewer Pilot on your Android device, but with limited functionality in a compatibility mode. This means you can only use 2D annotations instead of 3D annotations.

You still have the full set of features

💡Hint: Once your device gets an update and with this an ARCore compatibility, you automatically get the full AR experience with 3D annotation.