Compatibility mode - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer Assist AR users using an Android device.</em></p></div></div><p>The Assist AR app for Android requires <strong>ARCore </strong>in order to make use of augmented reality.</p><p>💡<strong>Hint</strong>: For iOS devices, the technology providing AR is called <strong>ARKit.</strong></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/NGKGZZT91789/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/NGKGZZT91789/image.png" alt="image.png" height="727" width="363" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p></p><p><br></p><h3></h3><h2 data-id="arcore-supported-devices">ARCore Supported devices</h2><p>Here you can find the list of Android and iOS devices that support ARCore / ARKit: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"Certification is important because we want users to have a good experience\nwith your AR application. This is primarily related to sensitive motion\ntracking, which is done by combining the camera image and the motion sensor\ninput to determine how the user's device moves through the real world.","photoUrl":"https:\/\/www.gstatic.com\/devrel-devsite\/prod\/v8e85f2d232f57b3748940572c2507445fffb413f9b17c36b012cc05efc1a12ea\/developers\/images\/opengraph\/light-blue.png","url":"https:\/\/developers.google.com\/ar\/discover\/supported-devices","embedType":"link","name":"ARCore supported devices  | Google Developers"}"> <a href="https://developers.google.com/ar/discover/supported-devices" rel="nofollow noreferrer ugc"> https://developers.google.com/ar/discover/supported-devices </a> </div><p><br></p><h3 data-id="-1"></h3><h2 data-id="what-happens-if-your-device-is-not-compatible-with-arcore">What happens if your device is not compatible with ARCore?</h2><ul><li>If your device is not supported, you can still use TeamViewer Assist AR on your Android device, but with limited functionality in a <strong>compatibility mode</strong>. This means you can only use non-permanent 2D annotations instead of annotations with AR.</li></ul><p><br></p><p>You still have the full set of features</p><p>💡<strong>Hint</strong>: Once your device gets an update and is able to use ARCore, you automatically get the full AR experience with 3D annotations.</p> </article> </main>
