Monitor policy assignments - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers.</em></p></div></div><p>With the latest updates to our TeamViewer Management Console, it is now possible to easily check for devices that are not compliant with your policy setting and find important information to identify problems on policy assignment and decide how to react.</p><p><br></p><h3></h3><h2 data-id="requirements">Requirements</h2><p>To be able to use this feature, you must meet the following requirements:</p><ul><li>The device that you want to assign a policy to has <strong>TeamViewer installed</strong></li><li>You own a <strong>TeamViewer 12 Business license</strong> (or higher)</li><li>You have a <strong>TeamViewer account</strong></li></ul><p><strong>📌Note</strong>: Assigning and using TeamViewer setting policies is only available for managed devices. Please make sure you assign all devices to your account beforehand.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="monitor-the-assignment-for-all-your-devices">Monitor the assignment for all your devices</h2><p>The assignment status of a TeamViewer Setting Policy is displayed within the Computers & Contacts list of the <a href="https://login.teamviewer.com/nav/home/buddies/g/0" rel="nofollow noreferrer ugc">TeamViewer Management Console</a>.</p><p>1) Open the TeamViewer Management Console.</p><p>2) Go to a group of computers. </p><p>3) The column for policies is displayed by default.</p><p>In our example below, the policy <strong>Security</strong> is successfully applied to the device <strong>Office laptop</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/VU94T6LZR693/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/VU94T6LZR693/image.png" alt="image.png" height="630" width="1410" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>If you want, you can hide the <strong>Policy</strong> column via the <strong>View</strong> menu.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/SLJWN0I5S08M/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/SLJWN0I5S08M/image.png" alt="image.png" height="140" width="214" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-2"></h3><h2 data-id="which-different-status-are-available">Which different status are available?</h2><p>The status of the assignment differs depending on the precondition of the device, the policy is assigned to.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/M37HQHVG0VK3/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/M37HQHVG0VK3/image.png" alt="image.png" height="569" width="655" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="status">Status</h3><p><policy name></p><h3 data-id="meaning">Meaning</h3><p>Policy was successfully applied on the device.</p><h3 data-id="reason">Reason</h3><p>Device successfully requested and applied the policy.</p><h3 data-id="solution">Solution</h3><p>-</p><p>____________________</p><h3 data-id="status-1">Status</h3><p>Not applied (<policy name>)</p><h3 data-id="meaning-1">Meaning</h3><p>Please check that the device is online to apply the policy.</p><h3 data-id="reason-1">Reason</h3><p>Device was not online yet since the policy was assigned.</p><h3 data-id="solution-1">Solution</h3><p>Make sure, TeamViewer is running and ready to connect on the remote device.</p><p>____________________</p><h3 data-id="status-2">Status</h3><p>Not applied (<policy name>)</p><h3 data-id="meaning-2">Meaning</h3><p>A problem occurred. Policy could not be received by the device.</p><h3 data-id="reason-2">Reason</h3><p>TeamViewer is running but assigned policy was not requested.</p><h3 data-id="solution-2">Solution</h3><p>Update to the latest version of TeamViewer if possible. If not, reassign the account (remove account assignment and assign again), and/or reassign policy (select "None", save, then select a policy again and save).</p><p>____________________</p><h3 data-id="status-3">Status</h3><p>Not applied (<policy name>)</p><h3 data-id="meaning-3">Meaning</h3><p>A problem occurred. Policy could not be applied on the device.</p><h3 data-id="reason-3">Reason</h3><p>TeamViewer is running and the assigned policy was requested but not applied.</p><h3 data-id="solution-3">Solution</h3><p>Reassign the account (remove account assignment and assign again), and/or reassign policy (select "None", save, then select a policy again and save).</p><p>____________________</p><h3 data-id="status-4">Status</h3><p>Not removed (<policy name>)</p><p>Not removed (deleted policy)*</p><h3 data-id="meaning-4">Meaning</h3><p>Please check that the device is online to remove the policy.</p><h3 data-id="reason-4">Reason</h3><p>TeamViewer is running and the device is offline and has not yet acknowledged the removal of the policy.</p><h3 data-id="solution-4">Solution</h3><p>Make sure, TeamViewer is running and ready to connect on the remote device.</p><p>*If the policy was deleted in the meantime, its name is no longer available.</p><p>____________________</p><h3 data-id="status-5">Status</h3><p>Not removed (<policy name>)</p><p>Not removed (deleted policy)*</p><h3 data-id="meaning-5">Meaning</h3><p>A problem occurred. Policy could not be removed from the device.</p><h3 data-id="reason-5">Reason</h3><p>TeamViewer is running and the device is online and has not yet acknowledged the removal of the policy.</p><h3 data-id="solution-5">Solution</h3><p>Reassign the account (remove account assignment and assign again), or set policy to "None" again (first select a random policy, save, then select "None" again and save).</p><p>*If the policy was deleted in the meantime, its name is no longer available.</p><p>____________________</p><h3 data-id="status-6">Status</h3><p>Check not supported (<policy name>)</p><h3 data-id="meaning-6">Meaning</h3><p>The TeamViewer version on this device does not support policy check. Please update.</p><h3 data-id="reason-6">Reason</h3><p>‘<policy name>‘ was assigned but the device runs TeamViewer 11 and does not support policy check.</p><h3 data-id="solution-6">Solution</h3><p>Update the remote client to the latest version of TeamViewer.</p><p>____________________</p><h3 data-id="status-7">Status</h3><p>No entry</p><h3 data-id="meaning-7">Meaning</h3><p>No policy has been assigned so far or removal was correctly applied.</p><h3 data-id="reason-7">Reason</h3><p>-</p><h3 data-id="solution-7">Solution</h3><p>-</p> </article> </main>
