Troubleshoot remote printing - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article will give you some advanced guidance for getting your remote printing job up and running when nothing else has worked.</em></p></div></div><p>This article assumes that you have a <strong>compatible EMF</strong> or <strong>PostScript language printer</strong> and the <strong>remote printing driver installed on both machines</strong>. </p><p>If you have not already done so or would like more information on those requirements, please have a look at the Knowledge Base article about "<a href="https://community.teamviewer.com/t5/Knowledge-Base/Remote-printing-with-TeamViewer/ta-p/4605" rel="nofollow noreferrer ugc">Remote printing with TeamViewer</a>".</p><p><br></p><h3></h3><h2 data-id="how-to-troubleshoot">How to troubleshoot?</h2><p><strong>1.</strong> After activating <strong>remote printing</strong>, verify the printer that you want to use is selected as the default for the TeamViewer printing.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1131i5CE33AC97BB75D56.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1131i5CE33AC97BB75D56.jpg" alt="verify wanted printer is set to default for the TeamViewer printer.JPG" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>2.</strong> After the device is <strong>set as the default</strong>, please check and see if there are lingering print jobs in the queue, if so please clear the print queue. This can be done from the right click action as seen above or in the popup under the printer tab.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1132i7D009F770AE43B8F.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1132i7D009F770AE43B8F.jpg" alt="clear the print queue.JPG" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>3.</strong> Next, please <strong>restart the print spooler on both sides of the connection</strong> so that the spooler and the driver are working correctly.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1133iE8C2263901CF97BA.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1133iE8C2263901CF97BA.jpg" alt="restart the printspooler.JPG" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p><strong>4.</strong> Once this has been done please <strong>try to print again with the default TeamViewer printer</strong> and see if the item prints.</p><p>While preforming testing of the premote printing it may be useful to open the <strong>see what’s printing</strong> on both machines to see if the document sends completely before coming to the local printer.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1181i9C457482E1A6800B.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1181i9C457482E1A6800B.jpg" alt="see whats printing.JPG" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p><strong>5.</strong> Also since this is a file transfer, it may be useful to set the printer to start printing after the last page is spooled to make sure the printer does not run out of data while the file is being transferred. This is available in the <strong>advanced tab of the printer properties</strong>, this setting needs to be checked on both sides of the connection. </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1180i53248983276A165D.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1180i53248983276A165D.jpg" alt="advanced printer.JPG" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
