Resolve High CPU usage - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to Windows users in all </em><a href="https://www.teamviewer.com/pricing/" rel="nofollow noreferrer ugc"><em>licenses</em></a><em>.</em></p></div></div><p>This problem is usually caused by hardware acceleration on systems with weak graphics processors. The easiest way to resolve this is by <strong>disabling the hardware acceleration</strong> option of the graphics processor <strong>on the remote computer</strong>, as follows.</p><p>š<strong>Note</strong>: These instructions only apply to Windows 8.x and older. Windows 10 does not provide the ability to disable hardware acceleration this way.</p><p>1) Right-click on the <strong>Desktop</strong> and from the context menu, choose the <strong>Personalize</strong> option.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KC19CQPPWPQI/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KC19CQPPWPQI/image.png" alt="image.png" height="300" width="206" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>2) Then, select <strong>Display</strong> from the left panel of the window and click on <strong>Change display settings</strong>:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1519i6980044EB399C866.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1519i6980044EB399C866.jpg" alt="displaysettings.jpg" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>3) Next, click on <strong>Advanced</strong> <strong>settings</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1511i8183F37DBED118A2.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1511i8183F37DBED118A2.jpg" alt="w7_cp_dsply_sttngs_advncd_sttngs[1].gif" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4) Go to <strong>Advanced</strong> > <strong>Troubleshoot</strong> and select <strong>Change settings</strong>.</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1642i9655875E55D3EADD.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1642i9655875E55D3EADD.jpg" alt="NewChangeSet.gif" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>If your current display driver does not allow you to change the settings, you will see the <strong>Change settings</strong> button grayed out, and you will not be able to change the settings</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1516iD7C73F4EDBDFBC9D.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1516iD7C73F4EDBDFBC9D.jpg" alt="gr-acc-blur[1].png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>5) If your current display driver allows you to change the settings, you will be able to see theĀ <strong>Change settings</strong>Ā button. Click on it and move theĀ <strong>hardware accelerationĀ </strong>slider toĀ <strong>None</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1640iC445B2616A9ADD8F.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/1640iC445B2616A9ADD8F.jpg" alt="NewChangeSet.gif" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/EP90DH9YUKUL/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/EP90DH9YUKUL/image.png" alt="image.png" height="306" width="380" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>6) Confirm by clicking <strong>OK</strong>.</p><p>This should resolve the issue.</p> </article> </main>
