Resolve High CPU usage - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all Windows users using Windows 8 or older.</em></p></div></div><p>High CPU usage can usually be attributed to hardware acceleration on systems with weaker graphics processors. The easiest way to resolve this is by <strong>disabling the hardware acceleration</strong> option of the graphics processor <strong>on the remote computer</strong>.</p><p>📌<strong>Note</strong>: These instructions only apply to Windows 8.x and older. Windows 10 does not provide the ability to disable hardware acceleration this way.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="disable-hardware-acceleration">Disable hardware acceleration</h2><p>1. Right-click on the <strong>Desktop</strong>. Select Personalize from the drop-down menu</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/XTDXXKS454XH/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/XTDXXKS454XH/image.png" alt="image.png" height="272" width="264" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>2.<strong> Go to the Display</strong> settings and select <strong>Change display settings</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/I1D2GQJGLC7B/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/I1D2GQJGLC7B/image.png" alt="image.png" height="632" width="904" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>3. Click on <strong>Advanced</strong> <strong>settings</strong> on the right side of the new window </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4YD3CF2YAT49/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4YD3CF2YAT49/image.png" alt="image.png" height="542" width="648" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>4. This will generate a pop-up window with multiple tabs. Select the <strong>Troubleshoot tab</strong>, and then the <strong>Change settings</strong> button</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/8RPNS4JZOM2L/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/8RPNS4JZOM2L/image.png" alt="image.png" height="489" width="435" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong>📌Note: </strong>If the change settings button is greyed out, this means the current display driver does not support such changes. In this case, the option to disable hardware acceleration is not possible.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/4AYYPY3735V0/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/4AYYPY3735V0/image.png" alt="image.png" height="489" width="435" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>5. Move the slider for Hardware acceleration to <strong>None </strong>and click <strong>OK</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/EP90DH9YUKUL/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/EP90DH9YUKUL/image.png" alt="image.png" height="306" width="380" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
