Use TeamViewer during the Corona Virus Crisis - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer users.</em></p></div></div><p>The article has its origin in an <a href="https://community.teamviewer.com/t5/Announcements/FAQ-on-how-to-get-started-with-TeamViewer-during-the-Corona/td-p/86036" rel="nofollow noreferrer ugc">FAQ we wrote</a> at the beginning of the Corona Virus Crisis for all the new users of TeamViewer.</p><p>This FAQ is meant to cover most of the questions we received in an easy to access way here in our Community.</p><p><br></p><h3 data-id="-1"> </h3><h2 data-id="i-am-totally-new-to-teamviewer.-where-to-begin">I am totally new to TeamViewer. Where to begin?</h2><p>First of all: Welcome to TeamViewer!</p><p>We have a large number of great articles to help you get started quickly. </p><p>Here is a great starting point for the usage of our software: </p><ul><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/Get-started-For-Business-usage/ta-p/33150" rel="nofollow noreferrer ugc">Get started - For Business usage</a> or </li><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/Get-started-For-personal-usage/ta-p/33153" rel="nofollow noreferrer ugc">Get started - For personal usage </a></li><li>For Tensor customers: <a href="https://community.teamviewer.com/English/kb/articles/108678-how-to-use-teamviewer-to-access-your-company-device-from-home-tensor-beginners-guide" rel="nofollow noreferrer ugc">Tensor Beginners Guide: How to Use TeamViewer to Access Your Company Device from home</a> </li></ul><p> </p><h2 data-id="how-can-i-set-up-teamviewer-for-home-office">How can I set up TeamViewer for Home Office?</h2><p>Our general recommendation looks like this:</p><h3 data-id="on-your-work-computer%3A">On your work computer:</h3><ol><li>Install TeamViewer Host or the full version on your work computer. You will find the download here: <a href="https://www.teamviewer.com/download" rel="nofollow noreferrer ugc">Download TeamViewer</a></li><li>Create a <a href="https://community.teamviewer.com/t5/Knowledge-Base/What-is-a-TeamViewer-Account/ta-p/4442" rel="nofollow noreferrer ugc">TeamViewer Account</a> and activate <a href="https://community.teamviewer.com/t5/Knowledge-Base/Two-factor-authentication-Activation-and-Deactivation/ta-p/66" rel="nofollow noreferrer ugc">two-factor authentication</a></li><li>Setup <a href="https://community.teamviewer.com/t5/Knowledge-Base/All-about-passwords/ta-p/28442#toc-hId-1472882132" rel="nofollow noreferrer ugc">Easy Access</a> for your TeamViewer Account</li><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/What-is-a-TeamViewer-Account/ta-p/4442#toc-hId-764335450" rel="nofollow noreferrer ugc">Save the TeamViewer ID</a> as a computer in your Computers & Contacts list</li><li>An extra layer of security: <a href="https://community.teamviewer.com/t5/Knowledge-Base/Black-and-whitelist/ta-p/29739" rel="nofollow noreferrer ugc">Add an Allowlist</a> for your work computer and add your TeamViewer Account to it. With this, you restrict access for other persons</li></ol><h3 data-id="on-your-home-computer%3A">On your home computer:</h3><ol><li>Install the TeamViewer Full version on your home computer. You will find the download here: <a href="https://www.teamviewer.com/download" rel="nofollow noreferrer ugc">Download TeamViewer</a></li><li>Login to your Computers & Contacts list with your TeamViewer Account</li><li>You can now connect to your work computer</li></ol><h3 data-id="-2"> </h3><h2 data-id="can-i-temporarily-add-additional-channels-to-my-license">Can I temporarily add additional channels to my license?</h2><p>Please <a href="https://www.teamviewer.com/en/support/contact/" rel="nofollow noreferrer ugc">contact our sales team</a> regarding license questions. They will be happy to advise you on your options.</p><p> </p><h2 data-id="can-i-buy-a-monthly-subscription-for-telework">Can I buy a monthly subscription for telework?</h2><p>TeamViewer does not offer a monthly subscription. </p><p>Please <a href="https://www.teamviewer.com/en/support/contact/" rel="nofollow noreferrer ugc">contact our sales team</a> regarding license questions. They will be happy to advise you on your options</p><p> </p><h2 data-id="we-have-not-gotten-an-order-confirmation-email-after-purchasing.-i-can-see-that-my-credit-card-has-been-charged.-how-can-i-use-the-license-i-paid-for">We have not gotten an order confirmation email after purchasing. I can see that my credit card has been charged. How can I use the license I paid for?</h2><p>We are working on sending out all confirmation emails as fast as possible after the purchase.</p><p>Please refrain from making a new purchase to avoid double orders that are not intended and that will need to be cancelled by you within 7 days. </p><p> </p><h2 data-id="i-bought-a-remote-access-license-but-i-do-not-get-phone-support.-what-can-i-do">I bought a Remote Access license, but I do not get phone support. What can I do?</h2><p>TeamViewer created a new license type called the <strong>Remote Access</strong> license. Our goal was to offer a low price, high-value solution for specific use cases like Remote Access or Remote Work. </p><p>All customers with this license can ask their support questions online in our <a href="https://community.teamviewer.com/t5/Remote-Access-EN/bd-p/Remote_Access" rel="nofollow noreferrer ugc">dedicated board for Remote Access customers</a> or <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027" rel="nofollow noreferrer ugc">submit a ticket</a> via our ticket portal.</p><p>Please understand that we only offer telephone support for customers with a Business, Premium, Corporate, or Tensor license.</p><p> </p><h2 data-id="how-can-i-activate-my-remote-access-license">How can I activate my Remote Access license?</h2><p>Please read this article to learn more about how to activate your Remote Access license: <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-your-Remote-Access-Plan/ta-p/53579" rel="nofollow noreferrer ugc">How to activate your Remote Access Plan</a></p><p> </p><h2 data-id="how-can-i-activate-my-business-premium-or-corporate-license">How can I activate my Business, Premium or Corporate license?</h2><p>Please read this article to learn more about how to activate your license: <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-your-license/ta-p/4326" rel="nofollow noreferrer ugc">How to activate your license</a></p><p> </p><h2 data-id="how-do-i-start-a-teamviewer-meeting">How do I start a TeamViewer Meeting? </h2><p>Please read this article to learn more about <a href="https://community.teamviewer.com/t5/Knowledge-Base/Starting-a-TeamViewer-Meeting/ta-p/16495" rel="nofollow noreferrer ugc">how to start a TeamViewer Meeting</a>.</p><p> </p><h3 data-id="how-many-participants-are-allowed-per-meeting">How many participants are allowed per meeting? </h3><p>Free license: 5</p><p>Remote Access: Meeting is not included</p><p>Business: 10</p><p>Premium: 10</p><p>Corporate: 10</p><p>Tensor: 25</p><p> </p><h3 data-id="how-many-participants-are-allowed-per-teamviewer-meeting-(standalone-app)">How many participants are allowed per TeamViewer Meeting (Standalone app)?</h3><p>Free license: 5</p><p>Meeting 50: 50</p><p>Meeting 100: 100</p><p>Company: 300</p><div class="js-embed embedResponsive" data-embedjson="{"body":"Collaborate with teams through secure videoconferencing & VoIP calls, instant chat, screen sharing, & more across devices & platforms — anywhere you meet.","photoUrl":"https:\/\/static.teamviewer.com\/resources\/2018\/12\/Facebook_v1.png","url":"https:\/\/www.teamviewer.com\/en\/meeting\/","embedType":"link","name":"TeamViewer Meeting (formerly blizz) - TeamViewer"}"> <a href="https://www.teamviewer.com/en/meeting/" rel="nofollow noreferrer ugc"> https://www.teamviewer.com/en/meeting/ </a> </div><p> </p><h2 data-id="is-teamviewer-for-free-during-the-corona-crisis-i-read-that-in-the-media.">Is TeamViewer for free during the Corona crisis? I read that in the media.</h2><p>TeamViewer has always been free and will be free for private use. In general, we ask users to buy a subscription if we detect a commercial usage pattern over a certain period of time.</p><p>In the context of the global Corona crisis, we refrained from checking these connections for a commercial for a couple of months. By doing so, we wanted to help individuals to stay safe and work from home in case their company is not providing appropriate equipment.</p><p>This doesn’t mean that we allow companies, in general, to use TeamViewer for free. We stick to our subscription plans, which are reasonably priced, and offer introduction level packages like our Remote Access product as well as attractive discounts for larger enterprises to make it easier for them to start with a secure, professional and convenient home office solution for their staff as soon as possible.</p><p>Our online collaboration product TeamViewer Meeting for online meetings via telephone or video as well as screen-sharing can be used completely for free for up to 5 participants.</p><p> </p><h2 data-id="i-tried-to-call-your-support-but-i-was-in-the-waiting-queue-for-a-long-time.-what-can-i-do">I tried to call your support, but I was in the waiting queue for a long time. What can I do?</h2><p>We are very sorry for the delay you are experiencing!</p><p>Due to the Corona Virus situation, we are facing a large number of support requests and this increases the waiting time on the phone for our customers.</p><p>As an alternative, please feel free to <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027" rel="nofollow noreferrer ugc">submit a ticket via our ticket portal</a> or visit our <a href="https://community.teamviewer.com/" rel="nofollow noreferrer ugc">TeamViewer Community</a>. Here you can search for the answer to your question or post your question to the other community users.</p><p> </p> </article> </main>
