Remote Configuration of the Agent - TeamViewer Support
<main> <article class="userContent"> <p><strong>This article applies to all TeamViewer IoT users and requires TeamViewer IoT Agent 2.9 or higher.</strong></p><h3 data-id="general">General</h3><p>With this feature is possible to remotely configure IoT Agent by assigning settings from <a href="https://community.teamviewer.com/English/home/leaving?target=https%3A%2F%2Fteamviewer-iot.com" rel="nofollow noreferrer ugc">TeamViewer IoT Management Console</a> thus eliminating the need to connect remotely to the device and using <em>Remote Terminal </em>and enables bulk configuration of devices and groups. </p><p>This knowledge base article is how to configure (enable/disable) edge-management on the devices.</p><h3 data-id="how-to-setup">How to Setup</h3><p>Log in <a href="https://community.teamviewer.com/English/home/leaving?target=https%3A%2F%2Fteamviewer-iot.com" rel="nofollow noreferrer ugc">TeamViewer IoT Management Console</a> and from navigation panel click on <em>Settings Template</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15911i85B5E686BE66B1F5.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15911i85B5E686BE66B1F5.jpg" alt="01 Settings template tab.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>Click on <em>Create Template</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15912iD478C839078154C2.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15912iD478C839078154C2.jpg" alt="02 Create template.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>Provide the<em> Template Name </em>and the <em>Configuration</em></p><p><strong><em>Note: Currently, users can configure only Edge-Management on the device.</em></strong></p><h3 data-id="assignement-of-a-settings-template-to-edge-device">Assignement of a Settings Template To Edge Device</h3><p>Any <em>Settings Templates</em> can be assigned to any number of devices and groups owned by the user. </p><p>To assign a <em>Settings Template</em>, after you created, click on the right options menu and select <em>Assign</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15915iA24D9952716D800A.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15915iA24D9952716D800A.jpg" alt="03 Create template.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>From the <em>Menu</em> select devices or groups needed. (searchable drop-down list will show all groups and devices) and click <em>Save</em></p><p><em>Setting Template</em> will be assigned to selected devices or groups, configurations will be updated on the device, and device names will be listed in <em>Settings Template</em> list row.</p><p> </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15916i3DDA254F3ED6F43D.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15916i3DDA254F3ED6F43D.jpg" alt="04 Assign template panel select.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p> </p><p><strong><em>Note:</em></strong></p><p><strong><em>Depending on the edge device performance, you need to allow some time for the settings template to assign to the device.</em></strong></p><p><strong><em>Upon assigning to a group, all eligible devices within the group will receive the template assignment as well.</em></strong></p><p><strong><em>Devices with unsupported IoT Agent Version as well as Shared devices will be visible in the list, but you will receive an appropriate warning message. </em></strong></p><h3 data-id="unassignement-of-a-settings-template">Unassignement of a Settings Template</h3><p>To unassign a settings template, from the same menu where you assign, remove the device or the group and click <em>Save</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15918i61E7509BC7373852.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15918i61E7509BC7373852.jpg" alt="06 Unassign Settings Template.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="editing-a-settings-template">Editing a Settings Template</h3><p>At any time, you can modify the settings for a template. After each modification, all assigned devices will receive an updated assignment.</p><p>Once the <em>Settings Template</em> is created, click on the right options <em>Menu</em> and select edit.</p><p>From <em>Menu</em> make the required changes and click <em>Save.</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15919iE12F499DA5F2BF86.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15919iE12F499DA5F2BF86.jpg" alt="05 Template Edit menu.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>To delete a template, navigate to <em>Settings Template</em> menu, click on the right options <em>Menu</em> on the desired template and select <em>Delete</em>.</p><h3 data-id="changing-device-group-to-receive-settings-template">Changing Device Group to Receive Settings Template</h3><p>Once a <em>Settings Template</em> is assigned to a group, user can assign Group's template to any edge device by adding it to that group.</p><p>From the left menu, click on <em>Inventory</em>.</p><p>On the device you want to change, on the option <em>Menu</em> select <em>Properties.</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15920i5EA27648D60E46D0.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15920i5EA27648D60E46D0.jpg" alt="7 Change group menu.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>Change group of the device to the group where the user has <em>Settings Template</em> assigned</p><p>Check "Inherit Group Setting Configurations" checkmark and click<em> Save.</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15921iB2D7DD28D0ECCE4D.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/lithium_attachments/15921iB2D7DD28D0ECCE4D.jpg" alt="8 Change group panel.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p><strong><em>Note: After proceeding with the above steps all other Settings Templates assigned to that device will be unassigned and Group template will be applied. User can also move a device to a group without assigning Settings Template of the group by leaving the "Inherit" checkmark unchecked, in this case, device settings will be managed independently from the group.</em></strong></p><p> </p> </article> </main>
