Universal Add-On for Android - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to TeamViewer users using the QuickSupport App to control Android devices running Android 7 or newer remotely.</em></p></div></div><p>To control an Android device remotely, you need </p><ul><li>the TeamViewer QuickSupport App and</li><li>a dedicated add-on for each device/manufacturer installed on the Android device.</li></ul><p>To control Android devices remotely that do not have such an add-on, you can use the <strong>Universal add-on</strong>, that has been created to <strong>cover all devices with no dedicated add-on</strong>.</p><p><strong>📌Note:</strong> The Universal add-on is only available for devices running the TeamViewer QuickSupport App and Android 7 (or newer). The Universal Add-on is not available for the TeamViewer Host.</p><p>Learn more here: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"This article applies to all TeamViewer users and customers with a license for Mobile Device Support. General TeamViewer is the only remote connectivity solution offering full unattended access and control for more than 100 brands of Android-based devices! From mobile phones and tablets to commercial-grade devices like…","url":"https:\/\/community.teamviewer.com\/English\/kb\/articles\/4730-supported-manufacturers-for-remotely-controlling-android-devices","embedType":"link","name":"Supported manufacturers for remotely controlling Android devices - TeamViewer Support"}"> <a href="https://community.teamviewer.com/English/kb/articles/4730-supported-manufacturers-for-remotely-controlling-android-devices" rel="nofollow noreferrer ugc"> https://community.teamviewer.com/English/kb/articles/4730-supported-manufacturers-for-remotely-controlling-android-devices </a> </div><p><br></p><h2 data-id="get-started-with-the-universal-add-on">Get started with the Universal Add-On</h2><p> </p><h3 data-id="background-information">Background information</h3><p>Some Android devices show the message <strong>This device supports screen sharing only</strong>. </p><p>This is because not all Android devices manufacturers are/ were compatible with our remote control solution, as a tailor-made add-on is required for each device/manufacturer. You will find additional information regarding this topic in our Knowledge Base article here: <a href="https://community.teamviewer.com/t5/Knowledge-Base/Supported-manufacturers-for-remotely-controlling-Android-devices/ta-p/4730" rel="nofollow noreferrer ugc">Supported manufacturers for remotely controlling Android devices</a> </p><p>In case there is an add-on available for the Android device you want to control remotely using the QuickSupport, the device will ask you to download the add-on, which will allow you to remote control the device.</p><p>The <strong>Universal add-on</strong> has been created to cover the devices that have no dedicated add-on in terms of remote control compatibility and to allow you to remotely control these devices.</p><h3 data-id="-1"> </h3><h3 data-id="how-to-download-and-install-the-universal-add-on">How to download and install the Universal Add-On</h3><p>To activate the Universal add-on on your device please follow these steps:</p><ul><li>Download the TeamViewer QuickSupport from the <a href="https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.market" rel="nofollow noreferrer ugc">Play Store</a> or the directly <a href="https://download.teamviewer.com/download/TeamViewerQS.apk" rel="nofollow noreferrer ugc">TeamViewer QuickSupport (APK Download)</a> from our website on the Android device you want to control remotely</li><li>Launch the QuickSupport</li><li>If your device has no dedicated add-on and the Universal add-on is needed, the smartphone will prompt you to <strong>download</strong> the Universal add-on. Please click <strong>Download</strong></li></ul><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/F41PHJPXW85V/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/F41PHJPXW85V/image.png" alt="image.png" height="861" width="419" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>Now, you will be prompted to <strong>install </strong>the Universal add-on. Please click <strong>Enable</strong></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/SD6WCC1AE133/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/SD6WCC1AE133/image.png" alt="image.png" height="860" width="418" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>Once you have installed the add-on please go to the <strong>Accessibility menu</strong> of your Android device and <strong>enable the Universal add-on Accessibility Service</strong></li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/GF0J8ZSTHK0D/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/GF0J8ZSTHK0D/image.png" alt="image.png" height="999" width="473" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>You have now downloaded and installed the Universal add-on on your Android device.</p> </article> </main>
