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Using TeamViewer Assist AR
General This article applies to all TeamViewer Assist AR (formerly TeamViewer Pilot) users. TeamViewer’s remote support app Assist AR (formerly TeamViewer Pilot) enables you to fix issues on-site by remotely assisting on-site staff or clients through troubleshooting, problem resolution, product setup, and more. With…
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Connection protocol
General This article applies to TeamViewer Assist AR Professional customers. The connection protocol stores a detailed history of a TeamViewer Assist AR connection between an expert and a technician for reviewal purposes. The file is automatically generated by TeamViewer at the end of an Assist AR connection if the…
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Create custom modules
General This article applies to TeamViewer Assist AR Professional customers. It is possible to create custom Assist AR modules for remote assistance through the TeamViewer Management Console. How to create Custom Modules for Assist AR Please follow the steps below: 1.) Navigate to the Management Console --> Design & Deploy…
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Commenting markers & annotations
General This article applies to all customers with an Assist AR (formerly TeamViewer Pilot) license. During a TeamViewer Assist AR call, you can add text comments to markers & annotations. How to add text comments to placed arrows? 2) In an Assist AR call, select an annotation you would like to comment by clicking on it.…