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Support Suite Plugins Overview
Navigation path: Plugins In Plugins, core features can be activated/deactivated. For the TeamViewer Engage Support Suite, three Plugins are available: Web Chat Co-Browsing plugin Audio / Video / Screen Share New Plugins can be created through clicking + New Plugin. Continue reading here Plugins - 02 Webchat
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Webchat
Navigation path: Plugins > Webchat After creating a new webchat plugin or editing the existing one, you find yourself on following view: Tab: Customize Chat Use our visualized editor to add a chat title, welcome description, chat buttons and the input field hint. Chat buttons can trigger Flows. Style Change the chat's…
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Co-Browsing
Navigation path: Plugins When adding or editing your Co-Browsing module, the following can be configured: Tab: General Recordings Choose whether you want to save or not save recordings of your Co-Browsing sessions. Some countries require companies (esp. banks) to have every customer interaction documented for audit…
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Audio / Video / Screenshare
Navigation path: Plugins > Audio / Video / Screenshare In this plugin you can change the settings for Audio / Video / Screensharing. Name Here you can define an (optional) Name for your Audio / Video / Screenshare Plugin. UI By clicking on Edit translation you can change the general Messages when certain events are…