-
Overview
Navigation path: Main Menu > Live Chat Summary Purpose The Live Chat (also WebChat) interface is where you handle all incoming chat messages from your WebChat. Functionalities / need to know Within the Live Chat interface you are able to do the following: handle conversations and assign/answer/close them shift from Live…
-
Overview
Navigation path: Live View Purpose In case of a phone call, the Live View is your entry point to - depending on your organization's TeamViewer Engage implementation - start Co-Browsing or Screen Sharing with a customer. Feature descriptions Continue reading more by clicking on of the features below: Co-Browsing Screen…
-
Guide: Conversation Handling
Handle a new conversation In this section you can learn how to optimally handle an incoming conversation. New Conversation Whenever a new conversation comes in (and the Live Chat window is currently not selected) you will receive a notification and hear a special ringtone. You can open the new conversation by either:…
-
Co-Browsing
Navigation path: Live View > Tab: Co-Browsing Purpose Co-Browsing allows you to see what your customer sees, therefore provides you with visual context. Co-Browsing can be started with just a click (no downloads or installations) and is available for websites, web apps, and mobile apps. Feature description Overview of live…
-
Screen Sharing
Navigation path: Live View > Tab: Desktop Purpose Screen Sharing allows you to see what your customer sees, therefore provides you with visual context. Screen Sharing can be started with just a click (no downloads or installations) and is able to transfer desktop applications or whole screens. Feature description Overview…