JeanK Community Manager 🌍

This is also a case our Customer Support can help. Please get in touch with our Customer Support via ticket and address all your questions there. Our team will be happy to change the payment method for your license. /JeanK

Hi @Iqshanur, Thank you for your message, and welcome to the TeamViewer Community! 🙌 As written in our subscription article: For your convenience and to avoid service interruptions, your annual subscription will automatically renew every 12 months from your purchase date. 📌Note: If you wish to cancel your…

Hi @wayneh, Thank you for your feedback. You can share a session in multiple ways. In case the end-users do have access to their e-mail, and you want to connect to them via ID and password, you can ask them to download QuickSupport via our website: https://www.teamviewer.com/en/download Their ID and password will be…

Hello @mattyn, Thank you for your message. 🙌 As a Tensor customer, you shouldn't have access to the new interface and be running on the old interface once you sign in with your account. Are you seeing the new interface when signed with your Tensor account? /JeanK

I'm happy you could solve your issue in the end. See you soon in the forum, and have a great day! /JeanK

Hi @Turlough, Thank you for your message. 🙌 As you don't have access to your previous e-mail address, the only way to transfer your license would be to contact customer support: https://www.teamviewer.com/en/customer-support/ Our team will be happy to help! Have a great day, /JeanK

Hi @Sonus, Thank you for your message, and welcome to the TeamViewer Community! 🙌 I recommend reading our documentation about Auditability / Event Log. You'll also find our List of Events. Please note that this feature requires a Tensor license. More info here. Let me know if you have any further questions! I'll be happy…

Hi @SHUser, The best way to proceed will depend on how you support your customer. For the devices you are connecting to regularly, we recommend these steps: 📄 Connect to a remote device (unattended access) If you are connecting to different devices every time, we recommend these steps: 📄 Create and join a remote session…

Hello @PeterMachaj, Indeed, the Dark Mode is not sticky yet. Our team is aware of it and is working on finding a solution. I will ping you once it's fixed in this thread. Have a great day! /JeanK

Hi @Josh_B, Thank you for your valuable feedback about the ease of use, accessibility, and simplicity and for allowing us to understand "what happens behind the scenes". We are working hard to address all the pain points you provide so we can deliver the best remote control software. All the best, /JeanK

Hello @jasonfollett, Yes, this is now possible with the latest release [Windows] v15.42.4. Please learn how to connect via Windows authentication here: 📄 Control UAC during a TeamViewer session Let me know if this has worked for you! /JeanK

Hi @jakang78, Please find the solution to this here: Let me know if this has worked for you! /JeanK

Hi all, It might be possible that the wrong resolution is set during your connections. You could try to change the resolution and check if it fixes the issue. You can access the Screen resolution from the View menu within the remote session toolbar. Please find more information about this topic here. Let me know if this…

Hi @cstillwell73, Indeed, the meeting functionality is no longer available for free users. However, you can still use TeamViewer Meeting with the dedicated Meeting client. You can download the Meeting client here: https://www.teamviewer.com/en/download/ We thank you in advance for your understanding. /JeanK

Hello @Ozfrog, Thank you for your message, and welcome to the TeamViewer Community! 🙌 The ID format m-NNN-NNN-NN is the format of our meeting solution. So there might be the wrong app installed on the iPad. To remote control her device, you must install TeamViewer QuickSupport on her iPad. This is the app you want to…

Hi @Terry_DWHHC23, Thank you for reaching out. Printing directly to the printer using its IP address is impossible via TeamViewer. Please find how remote printing works here: Use remote printing Let me know if you have any further questions! I'll be happy to assist. /JeanK

Now I understand. Indeed, older versions are not compatible with the automated update. Performing the update is only possible on devices running TeamViewer (Classic) 15.36 or above. For these devices, you might need to: unassign the device from your account uninstall the old version and install the latest TeamViewer…

Indeed, in this context, update can be a confusing term. I'm happy that the update worked as expected. 🙌 I hope to see you around soon again! /JeanK

Hi @DeanRSK, Thank you for your feedback. If the end-user doesn't have access to their e-mail inbox but has the TeamViewer full client installed, you can share with them the session code via chat or any of your preferred communication methods. Then, the end-user can simply join the session by entering the session code in…

Hi @jbush, Thank you for your message. I can see where the confusion comes from. The update process that is required for the devices you are mentioning is not about the version that is installed. It's a different update that is required: an update from the old to the new device management system. You can update your…

Hi all, @PaulOtto @michabbb Indeed, the meeting functionality is no longer available for free users. However, you can still use TeamViewer Meeting with the dedicated Meeting client. You can download the Meeting client here: https://www.teamviewer.com/en/download/ @PaulOtto The Windows authentication functionality is now…

Hi @etb, Thank you for your message. You are correct - the right way to use TeamViewer in an unattended access context is to install the Host and set up unattended access on the remote device. Please find all the steps described here: 📄 Connect to a remote device (unattended access) Controlling UAC during a connection is…

Hi @RedInformatica, @AeonIT and @gtai, Thank you for your messages! Could you be a little more specific and tell me what issues you are facing with the new interface? Looking forward to hearing from you. /JeanK

I double-checked with the team and can confirm that we are not offering a 64-bit version of the Host yet. However, the 32-bit version should work flawlessly on 64-bit devices. /JeanK

Hi @LakeShore, Here is the documentation explaining how to install and set up TeamViewer Host for unattended access: 📄 Connect to a remote device (unattended access) Let me know if you have any questions! I'll be happy to help you further. /JeanK

Hi @Teamcrash, Thank you for your (indeed - @jbush) beautifully written feedback. To tackle the concern about the simplicity of providing support via ID and password, we have completely reworked the start interface. When users launch the TeamViewer client, they immediately see their ID and password, as they used to do in…

Hi @B123, Hi all, Make "TeamViewer Host" much easier to download from the main webpage We heard the feedback and restricted the Download page accordingly so the modules (Host, QuickSupport) are easier to find. Please check it out here: https://www.teamviewer.com/en/download/, and don't hesitate to provide feedback. Make…

Hi all, I spoke with our responsible team, confirming it's a known issue. Our team is working on it to bring the functionality back at the earliest convenience. I apologize for not informing you earlier - I thought it was linked to the new interface. I'll inform you here once I've news to share. Thank you all for your…

@mikulik86, thanks a lot for clarifying. This is indeed a very valuable piece of information. I just informed our responsible team about it and will ping you as soon as I have something to share. /JeanK

Hi all, Thank you for your reports. The Wake-On-LAN functionality is not available in the new interface yet. Our team is working on it to bring it back. I'll ping you in this thread once I've news to share. Thank you all for your patience and trust. /JeanK