Stanislav Staff member 🤠

Hi all, Please try the new link for the Endpoint Protection Cleanup tool. OR…

Hi, The only way to be sure is to check the logs or download the eicar test file. The logs are located in: C:\Program Files\ITbrain\AntiMalware\ITbrainAntiMalware_Logfile.log Eicar test file: https://www.eicar.org/?page_id=3950 download and run a file. If you have any issues with the wrong reporting please contact our…

Hi, I am sorry for not being here in the last weeks, was busy with our New Product: Malwarebytes Endpoint Protection Integrated, best security partnership ever. For this situation I think that contacting support would have been faster for sure: https://support.teamviewer.com/ Please download the cleanup tool below:…

Hi, Any device which is offline and consumes an endpoint can be released by deleting the device from your computer and contacts list. Have you tried our New Malwarebytes Endpoint Protection (Integrated)?

Hi, Have you contacted our support regarding this problem? https://support.teamviewer.com/ Our virus labs need to verify it and add an exclusion if necessary

Migration from TeamViewer Endpoint Protection to Malwarebytes Endpoint Protection is now available: https://community.teamviewer.com/English/discussion/116807/migration-from-teamviewer-ep-to-malwarebytes-ep-and-edr-and-other-fixes#latest

Yes, we stopped active development for TeamViewer Endpoint protection. and will phase it out over the next 2 years. Both TeamViewer endpoint protection and Malwarebytes Endpoint Protection (integrated) can be run in parallel as there is a distinctive view for each product. The only requirement is that only one Real-Time…

Hi, In the case that the Installation is not shown anymore in your Endpoint protection list in the Management Console you can always drag and drop the TeamViewer Endpoint Protection app from the Applications folder to the bin. Reboot your mac and the installation should be gone. The second workaround would be to activate…

Hello @itmf Thanks for the post. TeamViewer Endpoint Protection outlook addin was designed for Workstation operations. The Outlook addin can only be started once on the system. It can monitor only one Outlook archive at a time. For Server operations we recommend disabling the Outlook addin, especialy for terminal servers…

@trevorlknight @DefenestrateIT Thanks for the post, Unfortunately we will not be able to solve these problem in the community. I have sned you a private message in the community please reply back so we can investigate these problems with support and developers directly. After solving the problems we will post the solution…

Hello @Paytonmobile Thanks for the post. Before excluding a drive to avoid an threat detection for malware I would recommend to investigate and remove the threat manualy if the engines could not remove it. When the engine canot remove a certain malware its always recommended to investigate. For this situations I would…

Hi @m-s Thanks for the feedback. Will take it with the team to discuss a possible implementation.

Hello @billy_cobbe Sure, it was release last year. Please chekc our latest news post. Also if you want to keep up to date you can subscribe to the board: https://community.teamviewer.com/t5/Latest-News/Introducing-TeamViewer-Endpoint-Protection-for-macOS/td-p/70564

Thanks for the post, however this AMA is meant for Remote Management Services: Monitoring & Asset Management, Endpoint Protection and Backup. If you questions about the mentioned services please write another post. This post will be moved to the appropriate board. I would suggest to contact support directly from here:…

[email protected]_Dave Thanks for the post. In the last days we released a new Version fo Endppoint Protection with improved set of cuntionalities for Microsoft Outlook. Please get in touch with our Support or call us directly. The numbers for your countries are displayed in the Management Console-> Remote Management-> Overview.…

Hi @Hank3518 Thanks for the message. Endpoint Protection or in fact any Remote Management Service can be uninstalled from Windows Programs and Features. The same is for TeamViewer remote control application. https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs

Hi @dgun469 I am not sure why this situation is occurring. What actions are you trying to take when this is appearing besides the Closing of a session? Do you have the browser open while this is happening? Please get in touch with our Support to investigate this issue more. We never got this situation before. I will ask…

Hi @Scottish_Dave It has been a while since the lasty post. Can you let us know if the encopuntered situation was solved with the help from our support?

Hi @htobias Thanks for the post. We will definitely introduce the alarms on macOS and the ability to activate services from the macOS client by the end of this year. At this moment we are working on bringing a few important features on macOS for Endpoint Protection. 

Hi @htobias Thanks for your input and feedback. Our goal is to be multiplatform for all services by the end of 2020. Last year we released services on Mac and Linux also we released a completely redesigned version of our Backup service and in November we released a new Service, Patch Management. Backup on macOS will…