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SteelJay

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SteelJay
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  • This is the worst support I have ever encountered in my whole career!! You have not resolved my issue and you have not even responded to me!! I have also submitted a ticket in the hope support would respond but in over a week waiting, the only response I have had is we will get Customer Portal Team to resend activation…
  • Unable to connect to Customer Portal, keeps saying 'Unfortunately, you have not activated your Customer Portal account. Please click on the activation link sent after your purchase. Click here to activate your contract.' but when I click activate and enter the invoice number it says 'Access to the customer portal has been…
  • I have logged in yto the management console as you say but when I go to say buy an extra channel it comes up saying Customer Portal not activated then you click activate and it says already activated!! It can only be one or the other not both!!
  • Hi @Fiona_G, Many thanks for your help, received the activation email after your help and all is now activated and working great. I do not know why so many people are moaning about Teamviewer Support, I just have to say its impeccable, all you need to do ask the right questions, give the correct information, be courteous…
  • Hi @Fiona_G, Thank you for your reply but I have check the Spam and Junk folders and there is nothing in them from Teamviewer at all and nothing received with the subject of How to activate your TeamViewer license.