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Hi @Kunak As far as I know, in iOS is restricted by Apple the ability to remote control any device. You can only watch the screen when the person in the other side interacts with it. I hope this helps Thanks

@mozo here in this link is an example of what I wrote in my previous reply. Thanks

Hi @mozo Can you please try to completely uninstall the Plasma app, restart the machine and install directly the latest version ? After a quick search I saw that there are similar issues with icon disappearing with plasma app, and that's why I'm proposing this. I hope this to help you. Thank you.

Hi @Ryan89 Have you tried to enable the Wake On Lan feature to the remora machine? You can find detailed informations in this related link. Thank you.

Hi @SyComputing Are you a licensed or free user? As far as I know, free users can not connect to previous versions. Best

Hi Have you enabled the autoscaling video, from the top toolbar?

Hi Is the remote pc an Apple running macOS? If so, you must enable screen sharing and other permissions in remote pc settings.

Oh, I didn't notice that this question was for Service camp and that's why I asked for clarification. Could you try to contact directly the support team if they can help?

Hi @Will_Conner Can you please clarify which emails are speaking for? Generally speaking, if an email goes to the spam folder, you can flag its sender as trusted by navigating the properties of the email and choosing that is not spam. One other way is to create filtering rules, in order to filter emails from senders and…

Hi @RobertVC I tried to find something for that on the web with a quick search but didn't get anything. Could you try to enable the remote cursor for the case this help you? See this in this link Josh's answer about it. Also, have you tried to search for some 3rd party app on iPad or to ask this question in Apple's forum…

Hi @TTrittoni In order to completely uninstall the app, you must choose to remove the configuration files, during the process. Else is not completely uninstalled. Best

Hi @G-M2020 Which Windows internal version are you using? (1909 or 2004) Best regards

Hi @Renéenée I assume that you have given access to mac to be managed remotely, like screen sharing, etc. I will try it on my personal MacBook and will update you. Until then, just a question about your setup: Have you enabled full access in the advanced menu on the Mac? Please see the screenshot above for details. Best…

Hi @AriannaMicrochi I'll be happy to help you. Could you please elaborate and provide more details about the situation? Best regards

Hi @cswail Could you please make a short test and try to install the latest of the previous version and see if will proceed? Here is the link. Best regards

Hi @Steeb707 It looks like a verification error message. I would suggest you run from the Command line (run it with Admin rights) the SFC /scannow command and after the finish to restart the computer and see if is changed. Else try to completely uninstall the app, restart and reinstall a fresh download. I hope this helps…