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Co-Browsing
This usecase describes example steps of the configuration and API usage which are needed to integrate the CoBrowsing / LiveView functionality in another system. 1. Configuration In the plugin configuration of the backend, activate the LiveView plugin. We used the following configuration in our example. 2. Script…
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Universal Embedded Co-Browsing
This usecase describes the integration process of Universal Co-Browsing in the embedded mode. 1. Configuration In the plugin configuration of the backend, activate the Universal Embedded plugin. We used the following configuration in our example. 2. Script Implementation The JavaScript has to be integrated in each webpage…
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Chat
This usecase describes example steps of the configuration and API usage which are needed to integrate the Chat (optionally Co-Browsing) functionality into a third party system. Glossary Customer is a user who writes a message through the chat. User/Agent is the user/agent who answers the chat. 1. Setup and Script…
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Videocalling with Queue
This usecase describes example steps of the configuration and API usage which are needed to integrate the Videocalliing plugin with a waiting queue. For the detailled API documentation see Conference JavaScript API. 1. JavaScript integration The JavaScript has to be integrated in each webpage where we want to video call.…