/* * These styles apply ONLY to the header and footer assets. */ .xf-footer-general__logo { padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__logo { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__logo { padding-left: 1.2rem; padding-right: 1.2rem } } .cmp-container--in-grid { padding-left: 1.2rem; padding-right: 1.2rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid { padding-left: 2.2rem; padding-right: 2.2rem } } @media(min-width:1201px) { .cmp-container--in-grid { padding-left: 4.8rem; padding-right: 4.8rem } } @media(min-width:1440px) { .cmp-container--in-grid { clear: both!important; float: none!important; margin-left: auto!important; margin-right: auto!important; max-width: 134.4rem } } .cmp-container--fullwidth { margin-left: 0!important; margin-right: 0!important; padding-left: 0; padding-right: 0 } .cmp-container--spacing-bottom { margin-bottom: 8rem } @media(min-width:769px) { .cmp-container--spacing-bottom { margin-bottom: 12rem } } @media(min-width:1201px) { .cmp-container--spacing-bottom { margin-bottom: 16rem } } .cmp-container--half-spacing-bottom { margin-bottom: 2.4rem } @media(min-width:1201px) { .cmp-container--half-spacing-bottom { margin-bottom: 3.2rem } } .cmp-container--background-light>.cmp-container { background-color: #f7f7f7 } .cmp-container--background-dark>.cmp-container { background-color: #050a52; color: #fff } .cmp-container--background-dark>.cmp-container a, .cmp-container--background-dark>.cmp-container h1, .cmp-container--background-dark>.cmp-container h2, .cmp-container--background-dark>.cmp-container h3, .cmp-container--background-dark>.cmp-container h4, .cmp-container--background-dark>.cmp-container h5 { color: inherit } .cmp-container--border>.cmp-container { border-radius: .8rem } .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: .4rem; margin-right: .4rem; padding: 1.2rem .8rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: .8rem; margin-right: .8rem } } @media(min-width:1201px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: 1.2rem; margin-right: 1.2rem } } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { padding: 2.2rem 1.4rem } } @media(min-width:1201px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { padding: 4.8rem 3.6rem } } @media(min-width:1440px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: 1.2rem!important; margin-right: 1.2rem!important } } .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 1.2rem; padding-top: 1.2rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 2.2rem; padding-top: 2.2rem } } @media(min-width:1201px) { .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 4.8rem; padding-top: 4.8rem } } .xf-footer-general__content { background-color: #050a52; padding-bottom: 2rem; padding-top: 4.8rem } .xf-footer-general__content>.cmp-container { position: relative } .xf-footer-general__primary-content { padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__primary-content { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__primary-content { padding-left: 1.2rem; padding-right: 1.2rem } } @media(min-width:1400px) { .xf-footer-general__primary-content>.cmp-container { display: grid; grid-template: 5.7rem auto/1fr 2fr; grid-template-areas: "logo sitemap" "regionselector sitemap" } .xf-footer-general__primary-content { padding-top: 1.6rem } } .xf-footer-general__logo { margin-bottom: 3.2rem; padding: 0 } .xf-footer-general__logo .cmp-image__image { border-radius: unset; height: 1.5rem; width: auto } .xf-footer-general__logo .cmp-image__link { display: block } @media(min-width:1400px) { .xf-footer-general__logo { grid-area: logo } } .xf-footer-general__regionselector .cmp-regionselector-trigger { align-items: center; background: unset; border: unset; color: #fff; cursor: pointer; display: flex; font-size: 14px; font-weight: 700; padding: 0 } .xf-footer-general__regionselector .cmp-regionselector-trigger__icon { stroke: currentColor; height: 2.4rem; margin-right: .8rem; width: 2.4rem } .xf-footer-general__regionselector .cmp-regionselector-trigger__icon path { stroke-width: 5 } .xf-footer-general__regionselector .cmp-regionselector-trigger__label { align-items: center; display: flex } .xf-footer-general__regionselector .cmp-regionselector-trigger__label:after { border-bottom: .2rem solid #fff; border-right: .2rem solid #fff; content: ""; display: inline-block; height: .8rem; margin-left: .8rem; transform: rotate(45deg) translateY(-.4rem); width: .8rem } @media(min-width:1400px) { .xf-footer-general__regionselector { grid-area: regionselector } } .xf-footer-general__sitemap { padding-top: 1.2rem } .xf-footer-general__sitemap .cmp-sitemap { font-size: 14px } .xf-footer-general__sitemap .cmp-sitemap__group { grid-column-gap: .5rem; display: grid; grid-template-columns: 1fr 1fr } @media(min-width:769px) { .xf-footer-general__sitemap .cmp-sitemap__group { grid-gap: 4rem 1.6rem; grid-template-columns: repeat(4, 1fr) } } .xf-footer-general__sitemap .cmp-sitemap__item-label { color: #fff; display: block; font-weight: 700; margin-top: 4rem; text-decoration: none } @media(min-width:1400px) { .xf-footer-general__sitemap .cmp-sitemap__item-label { margin-top: 0 } } .xf-footer-general__sitemap .cmp-sitemap__linkicon { fill: currentColor; flex-shrink: 0; height: 1.2em; margin-top: .2em; opacity: 0 } @media(max-width:768px) { .xf-footer-general__sitemap .cmp-sitemap__linkicon { display: none } } .xf-footer-general__sitemap .cmp-sitemap__listitem-link { grid-gap: .8rem; color: #c4c4c4; display: flex; padding-bottom: .6rem; padding-top: .6rem; text-decoration: none } .xf-footer-general__sitemap .cmp-sitemap__listitem-link:hover { color: #fff } .xf-footer-general__sitemap .cmp-sitemap__listitem-link:hover .cmp-sitemap__linkicon { opacity: 1 } @media(min-width:1400px) { .xf-footer-general__sitemap { grid-area: sitemap; padding-top: 0 } } .xf-footer-general__social-content { margin-top: 4.8rem; padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__social-content { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__social-content { padding-left: 1.2rem; padding-right: 1.2rem } } .xf-footer-general__social-content>.cmp-container { grid-gap: .8rem; display: flex } .xf-footer-general__social-icon { padding: 0 } .xf-footer-general__social-icon .cmp-image__link { align-items: center; background-color: hsla(0, 0%, 100%, .1); border-radius: .8rem; box-sizing: border-box; display: flex; height: 2.5rem; justify-content: center; padding: .6rem; width: 2.5rem } .xf-footer-general__social-icon .cmp-image__link:hover { background-color: hsla(0, 0%, 100%, .2) } .xf-footer-general__social-icon .cmp-image__image { border-radius: unset; height: auto; max-height: 100%; max-width: 100%; width: auto } .xf-footer-general__legal-content { border-top: .1rem solid #1f38b0; box-sizing: border-box; font-size: 14px; margin-left: .4rem; margin-right: .4rem; margin-top: 4.8rem; padding-top: 2rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__legal-content { margin-left: .8rem; margin-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__legal-content { margin-left: 1.2rem; margin-right: 1.2rem } } @media(min-width:1400px) { .xf-footer-general__legal-content { margin-top: 0rem } } .xf-footer-general__legal-navigation { color: #c4c4c4 } @media(min-width:769px) { .xf-footer-general__legal-navigation, .xf-footer-general__legal-navigation .cmp-navigation__group { grid-gap: 1.8rem; display: flex } } .xf-footer-general__legal-navigation .cmp-navigation__cookiesetting, .xf-footer-general__legal-navigation .cmp-navigation__item-link { color: inherit; display: block; padding-bottom: .6rem; padding-top: .6rem; text-decoration: none } .xf-footer-general__legal-navigation .cmp-navigation__cookiesetting:hover, .xf-footer-general__legal-navigation .cmp-navigation__item-link:hover { color: #fff } .xf-footer-general__legal-text { color: #c4c4c4; font-size: 14px; padding: 2rem 0 .8rem } .xf-footer-general__legal-text a { color: inherit } .xf-footer-general { bottom: 0; position: absolute; top: 100%; width: 100% } .xf-footer-general__primary-content--campaign { padding-top: unset } @media(min-width:769px) { .xf-footer-general__social-content--campaign { margin-top: 0; padding: 0; position: absolute; right: 3rem; top: 0 } } @media(min-width:1201px) { .xf-footer-general__social-content--campaign { right: 6rem } } .xf-footer-general__primary-content--campaign-minified { margin-top: -1.6rem; padding-top: unset } @media(min-width:769px) { .xf-footer-general__legal-content--campaign-minified { margin-top: 3rem; padding-top: 1.4rem } .xf-footer-general__social-content--campaign-minified { margin-top: 0; padding: 0; position: absolute; right: 3rem; top: -.8rem } } @media(min-width:1201px) { .xf-footer-general__social-content--campaign-minified { right: 6rem } } @media(min-width:1400px) { .xf-footer-general__legal-content--campaign-minified, .xf-footer-general__primary-content--campaign-minified { float: left } .xf-footer-general__primary-content--campaign-minified>.cmp-container { display: block } .xf-footer-general__legal-content--campaign-minified { border-top: unset; margin-bottom: .4rem; margin-left: 5.6rem; margin-top: -2.1rem; padding-top: unset } .xf-footer-general__social-content--campaign-minified { top: -2.4rem } } .xf-footer-general--campaign { bottom: 0; position: absolute; top: 100%; width: 100% } .xf-footer-general__content { box-sizing: border-box; font-family: inherit; min-height: 8.8rem } .xf-footer-general__content ul { list-style: none; margin: 0; padding: 0 } @media(min-width:769px) { .xf-footer-general__primary-content--campaign-minified { min-height: 2.4rem } } .xf-footer-general__regionselector .cmp-regionselector, .xf-footer-general__regionselector .cmp-regionselector-trigger { display: none } /*# sourceMappingURL=styles.css.map */

TeamViewer Frontline

xAssist

Standard-Komponente

Die Komponente "xAssist" im Creator ermöglicht es dem Benutzer, innerhalb eines Workflows einen Experten aufzurufen. Sie definiert, wann der Anruf gestartet werden soll, und prüft auf mögliche Schwierigkeiten der Mitarbeiter. xAssist unterstützt Mitarbeiter direkt operativ durch Fernanrufe.

Außerdem kann der Frontline Workplace-Benutzer:

Auflegen des Anrufs
Deaktivieren/Aktivieren des Mikrofons
Lautstärke einstellen
Foto machen
Helligkeit einstellen
Aktivieren/Deaktivieren des Blitzlichts

Screenshots

Anwendungsfälle

Die Komponente "xAssist" kann verwendet werden für:

Kommunikation und Zusammenarbeit

Verbesserung der Kommunikationsmöglichkeiten in schwierigen Situationen
So überprüfen Sie den Anruf mit Vor- und Nachbemerkungen

Qualitätskontrolle

Kontrolle der integrierten Dokumentation, die sich in Bearbeitung befindet
Durchführung visueller Gegenkontrollen
So aktivieren Sie das virtuelle Vier-Augen-Prinzip
Zur Einhaltung der Verfahrensvorschriften
Unterstützung bei der Beseitigung von Qualitätsmängeln aus der Ferne

Sicherheit am Arbeitsplatz

Bei Bedarf Kontakte zu Experten herstellen
Überprüfung auf mögliche Notfälle der Mitarbeiter
Der Ruf des Toten

Produktion

Effektive und fehlerbehebende Kommunikationsmethoden bei Produktionsstillstand
Fortgeschrittene Qualitätskontrolle eines Produkts durch Anbindung eines entfernten Experten

Wartung, Reparatur und Betrieb:

Zur Unterstützung anspruchsvoller Servicetätigkeiten und zur Verbesserung der Fähigkeit eines Technikerdienstes durch Remote-Exportberatung
Verkürzung der Reparaturzyklen und Optimierung der Qualität der Dienstleistung
Intuitive Fehlersuche und Kontrolle der Ausfallzeiten

Konfigurationsoptionen

Geringer bis mittlerer Aufwand für die Einrichtung.

Konfiguration Werte

Aktivieren Sie die Anrufkette: Ermöglicht den Benutzern, Experten automatisch in chronologischer Reihenfolge anzurufen

Experten: Hinzufügen und Bearbeiten von Experten, die in chronologischer Reihenfolge angerufen werden sollen

Zeitlimit für Anrufe: Definieren Sie eine Zeitspanne (in Millisekunden), nach der der nächste Experte aufgerufen wird.