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Dashboard
xAssist enables a remote Frontline Expert to see exactly what the on-site Frontline Worker is seeing. It also allows the expert to provide instant, targeted feedback; and instructions by video, audio, text, markers, and document sharing. xAssist Dashboard shows the current information regarding your calls (ongoing,…
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Task List
xInspect is used for managing and assigning tasks to users and teams. Doing so, the solution allows you to create, delete, or export specific tasks. A task can be understood as a workflow. When assigned to a user, it will appear in the user's personal task list under "My Tasks". If assigned to a team, each team member will…
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Task List
xMake is used for managing and assigning tasks to users and teams. Doing so, the solution allows you to create, delete, or export specific tasks. A task can be understood as a workflow. When assigned to a user, it will appear in the user's personal task list under "My Tasks". If assigned to a team, each team member will…
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Incoming and Outgoing Calls
Accepting or rejecting incoming calls Before you make a call it may be helpful to understand the various user types: Web User: A registered user logged in to FCC via the web browser Guest User: An unregistered user invited through email, SMS message or invite link Device User: A registered user in the call via smart…
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Introduction
The Vision Picking Workflow is a configurable workflow for different picking scenarios. It comprises various components that can be configured by Creator users according to the respective picking environment and can be readily deploy a working solution. As there are many configuration options, it is possible to adjust the…
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Call History
Call History provides a list of previous calls along with the call details. The control elements of Call History are: Create Service Report: Allows the user to create a Service Report. Export: Allows the user to export specific or all call logs. Delete: Deletes the chosen call log from the call history. Search: Searches…
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Templates
A template is a workflow task assigned to a user or a team. Compared to a task, a template can be used multiple times by a Frontline Workplace user. Templates store information regarding a particular workflow, a name, or comments. Once a task has been generated via the template list, it can be completed in Frontline…
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Templates
A template is a workflow task assigned to a user or a team. Compared to a task, a template can be used multiple times by a Frontline Workplace user. Templates store information regarding a particular workflow, a name, or comments. Once a task has been generated via the template list, it can be completed in Frontline…
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Templates
A template is a workflow task assigned to a user or a team. Compared to a task, a template can be used multiple times by a Frontline Workplace user. Templates store information regarding a particular workflow, a name, or comments. Once a task has been generated via the template list, it can be completed in Frontline…
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Live Video Features
The mentioned video features are accessible to the Web and Device Users when they are on a call. The Guest User only has the capability to utilize Annotation Tools. Any screenshots or pictures taken or media uploaded are displayed in the chat and within the files menu. The AR Marker arrow shown in the image below sticks to…