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Submit a ticket
If you cannot find an answer to your question here in the Community or in our Knowledge Base, submitting a ticket to TeamViewer may be necessary. 📌Note: Please remember submitting a ticket requires a valid TeamViewer license. Sometimes a TeamViewer staff member or moderator may also ask you to do this if we need additional…
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Find your log files
This article applies to all TeamViewer customers. Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from our website: 📌Please note that we always need the log files of both connection partners. Additionally, we need…
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Run Support Collector
Please download the Support collector from the following links (Depending on your OS) This article applies to all TeamViewer customers who have been asked to provide a support collector to our Support staff. Windows TeamViewer_SupportCollector Mac OS Download Support Collector for Mac How to... Please download the Support…
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Password for TeamViewer server
This article applies to TeamViewer customers who got a password for a TeamViewer server for testing purposes from the TeamViewer Support. If you got a password for a TeamViewer server for testing purposes from the TeamViewer Support, you can add it in the TeamViewer (Classic) options under Advanced➜ Advanced network…
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Join our User Focus Program
The purpose of the User Focus Program (UFP) is to understand how people use TeamViewer in general and our different products in particular (e.g. Remote Management, Meeting, Remote Control) and to shape the course of TeamViewer. Your participation in the UFP will help us make the product easier to use. This article applies…