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All about the TeamViewer (Classic) company profile
A TeamViewer (Classic) company profile allows the ability within the TeamViewer (Classic) Management Console to manage user permissions and access centrally. Company admins can add existing users to the license and create new TeamViewer accounts. Both will allow users to log into any TeamViewer application and license the…
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Use a Master Account for your company profile
In the TeamViewer (Classic) Management Console, it is possible to create an online company that allows you to use additional features to manage your license, groups, modules, users, etc., in an easy and secure environment. In this article, you learn our best practice model regarding the creating and first steps with…
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Service Queue
With the Service Queue, you can organize spontaneous customer support on the team. Support requests are collected in the service queue and depicted using a service case. Each service case represents the inquiry of a customer who needs help. After they are created, individual service cases can be worked on individually by…
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Automated service case assignment
TeamViewer (Classic) supports you and your customers in correctly, efficiently, and effectively using your products and services. You can plan this demand intelligently: From now on, when creating a custom module in the TeamViewer (Classic) Management Console, you can select an account and assign all service cases…