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TeamViewer Remote
Connect to any device, at any time, and centrally monitor and manage your IT with the trusted remote access and support solution.
Explore Remote
TeamViewer Tensor
Scale, manage, secure support experiences across your enterprise efficiently with our remote connectivity platform.
Explore Tensor
TeamViewer Frontline
Empower your frontline workforce and streamline shopfloor operations with our industrial augmented reality platform.
Explore Frontline
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TeamViewer Remote
TeamViewer (Classic)
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TeamViewer Tensor (Classic)
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Remote Management
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Back to support overview
Welcome to the TeamViewer (Classic) Knowledge Base
What is TeamViewer?
Account
TeamViewer account
Create a TeamViewer Account
Sign in to your TeamViewer account
Change your account information
Delete your TeamViewer account
Reset your TeamViewer account password
TeamViewer (Classic) Account verification requirement
Download
Download older TeamViewer versions
Download custom QuickSupport module
Installation
Supported operating systems for TeamViewer (Classic)
TeamViewer Insider Builds
Windows
Install TeamViewer (Classic) on Windows
Install TeamViewer Host via the QuickSupport module
Use TeamViewer (Classic) on cloned systems
Use TeamViewer (Classic) on Windows servers
Uninstall TeamViewer (Classic) on Windows
macOS
Install TeamViewer (Classic) on macOS
Uninstall TeamViewer (Classic) on macOS
Linux
Install TeamViewer (Classic) on Linux
Install TeamViewer (Classic) on Linux without graphical user interface
Install TeamViewer (Classic) on Red Hat and CentOS
Install TeamViewer (Classic) on SUSE Enterprise 15 SP2
Install TeamViewer (Classic) on Ubuntu
Install TeamViewer (Classic) on other Linux distributions
Install older TeamViewer (Classic) versions on Linux
Solve incoming connection problems on Fedora 29 and newer
System Tray, StatusNotifier and TeamViewer (Classic) for Linux
Use TeamViewer (Classic) on headless systems
Use the TAR package for Linux
ChromeOS
Install TeamViewer (Classic) on Chrome OS
Update
Update TeamViewer (Classic)
Enable auto-update for TeamViewer (Classic)
Update TeamViewer (Classic) on Linux
Modules
Modules
Full version
Create a Custom Full Client
Create a TeamViewer Button on your website
Custom Host
QuickSupport
Custom QuickSupport
Management Console - General information
Portable
Web Client
Remote control
Remote control TeamViewer (Classic)
Connect via TeamViewer (Classic)
Remote control a Mac
Connection methods
Remote control via attended access
Remote control via Easy access
Remote control via One-Time password
Remote control via personal password
Remote control via random password
Use TeamViewer (Classic) in LAN
Control UAC during a TeamViewer (Classic) connection
In-session features
Access the Command Prompt via Remote terminal connection
Data flow in connections
Execute scripts during a remote session with TeamViewer (Classic)
Record a remote session
Remote Session Toolbar on Windows
Remote Session Toolbar on macOS
Transfer Files via the WebClient
Transfer files
Use Multi-Monitor Support
Use key commands in sessions
Use remote printing
Use the Whiteboard in a remote session
Out-of-session features
Connection reports
Create Charge Rates
In-product marketing messages
TeamViewer VPN
Time out inactive sessions
Use integrated system health checks
Wake up a device remotely (Classic)
Device management
Add computers and contacts to your account
Advanced Device Grouping
Assign a device to your account
Assign a settings policy to your devices
Create a settings policy
Custom Device Information
Delete a group from your Computers and Contacts using API
Delete devices in bulk
Device Groups
Managed Devices - General information
Migrate a device to a Device group
Migrate your devices
Permissions management in Device Groups
Share groups
TeamViewer policy settings
Unmanage devices in bulk
Company management
All about the TeamViewer company profile
Use a Master Account for your company profile
Service Queue
Automated service case assignment
User management
Managed Users
Bulk change users' permissions
Company Address Book
User roles
Create User Roles
Assign User Roles
Update User Roles
Delete User Roles
Deployment
Mass deployment on Windows - Overview (Legacy)
Mass deployment on Windows - User Guide (Legacy)
Modules and deployment methods - 1/6 (Legacy)
Create your custom TeamViewer module - 2/6 (Legacy)
Recommended scripts - 3/6 (Legacy)
Manage your settings - 4/6 (Legacy)
Assignment options - 5/6 (Legacy)
Keep your clients up-to-date - 6/6 (Legacy)
Mass deployment on macOS
Apply your customization to an installed module
Download the MSI package
Deploy TeamViewer via GPO
Export settings for Host deployment
Mobile
Configure Android Apps with MDM
Configure iOS Apps with MDM
Deploy TeamViewer Host for Android
Custom Android Host
Security
Best practices
Best practices for secure unattended access
Restrict access for connections
Data Privacy Commitment
TeamViewer and CCPA
TeamViewer and GDPR
TeamViewer and LGPD
General information
Zero Knowledge Account Recovery
Multi-Factor Authentication
Activate Two-Factor Authentication
Deactivate Two-Factor Authentication
Disable Two-Factor Authentication enforcement from company members
Enforce Two-Factor-Authentication on company members
FAQ on SMS Validation
Remove Two-Factor Authentication from company members
Reset Two-Factor Authentication on company members
SMS Validation
Security codes and apps for two-factor authentication
Set up your TeamViewer Account if Two-Factor Authentication is enforced
Security features
Two-Factor Authentication for connections
Biometric Protection
Brute-Force Protection
Download Custom Black Screen
Protect TeamViewer options
Save connection passwords temporarily
TeamViewer Black Screen
TeamViewer fingerprint
Trusted Devices
Trusted Devices
Trust Management for Trusted Devices
Trust devices via push notification
Trust devices via push notification using your smartwatch
Mobile
Connections From Mobile to Mobile Devices
Dashboard in connections to mobile devices
TeamViewer mobile apps in a commercial environment
Android
Remote control an Android device via attended access
Remote control an Android device via unattended access
Universal Add-On for Android
Allow the remote control of Zebra devices
Allow the remote control of Zebra devices (via unattended access)
Android Host
FAQ : Remote control for Android
Improved Android Apps
Supported manufacturers for remotely controlling Android devices
Touch Interactions vs Mouse Interactions on Android
iOS
Share the screen on your iPad/iPhone
In-App purchase on iOS
Interaction Methods on iOS
Load correct QuickSupport on iPad
Licensing
License Activation Guides - Overview
License activation
Activate your Business license
Activate your Business license (for v11 and v12)
Activate your Premium or Corporate license
Activate your Remote Access license (TeamViewer (Classic))
Activate your Remote Support Lite license
Activate your Remote Support Pro license
Activate your Remote Work Lite license
Activate your Remote Work Pro license
Activate your Remote worker(s)
Deactivate (remove) devices from the Business license
FAQ on Remote Access license
Your trial period has expired
Payment
All about Payment
This device has been blocked
Purchase
Licenses overview
TeamViewer for Non-profit Organizations
Personal use
For personal use
What is "private use"?
Commercial use suspected
Subscription
All about subscription
Channel Groups
Session limit reached
TeamViewer Product Lifecycle Policies
Integrations
3rd Party Integrations
BOSS Solutions Integration - Installation and User Guide
Cherwell Service Management Integration - Installation and User Guide
FreshService Integration - Installation and User Guide
IBM MaaS360 Integration - Installation and User Guide
Intune Integration - Installation and User Guide
JIRA Integration - Configuration Guide
Jamf Pro Integration - Installation and User Guide
Microsoft Dynamics Integration - Installation and User Guide
Microsoft Teams Integration - Installation and User Guide
MobileIron Integration - Add TeamViewer apps to macOS Mojave accessibility
MobileIron Integration - Installation and User Guide
Philips Monitor Integration - TeamViewer Host Installation and Assignment
Salesforce Integration - Installation and User Guide
ServiceNow Integration - TeamViewer Enterprise
ServiceNow Integration - TeamViewer Remote Support
Slack Integration - Installation and User Guide
Splunk Integration - Connection Reporting
TeamViewer as Azure VM Extensions
Zendesk Chat Integration - Installation and User Guide
Zendesk Support Integration - Installation and User Guide
Zoho CRM Integration - Installation and User Guide
Zoho Desk Integration - Installation and User Guide
Core Integrations
Active Directory Connector (AD Connector)
TeamViewer Mobile Software Development Kit (SDK)
TeamViewer API
Remote Access API Integration Guide
For developers
Use the TeamViewer API
Build a TeamViewer integration
Command line parameters
Troubleshooting
Ports used by TeamViewer
Black screen after starting a connection
Company logo not displayed within QuickSupport
Error message: Reason Unknown
Fix connectivity issues - Partner did not connect to router
Log file reading - Incoming connection
Not ready. Please check your connection
Resolve High CPU usage
Solve an aborted file transfer
TeamViewer Status - Is TeamViewer Down?
Time limitation on licensed connections
Troubleshoot after a Backup or OS update on MAC
Troubleshoot connection issues using killernetworking driver
Troubleshoot remote printing
Contact Support
Submit a ticket
Run Support Collector
Find your log files
Join our User Focus Program
Password for TeamViewer server
Community
Create a Community user account
Community Explained
Community Guide (incl. best practices)
TeamViewer EULA and DPA
SMS Validation
Last Modified: Dec 8, 2020
SMS validation is currently only available in China.