TeamViewer Co-browsing facilitates collaborative browsing, allowing experts to assist users directly within their browser tabs. This real-time support feature allows interactive remote support within the web environment. This guide explains how to activate Co-browsing for your company and enable it for your users.
This article applies to Premium, Corporate, or Tensor license holders who purchased the Co-browsing add-on.
How to activate Co-browsing for your company
Once you have purchased Co-browsing, the company administrator needs to activate the feature within the Management Console. To activate Co-browsing, please follow the instructions below:
- Sign in with your licensed company administrator account via https://login.teamviewer.com/.
- On the left side menu, you will see the Co-browsing section. Click Overview. The activation page will open; on the bottom-right-hand side of the page, click Activate.
You will have successfully activated Co-browsing on your company.
How to enable Co-browsing for your users
Now that Co-browsing is activated, you need to enable it for all users who will provide support via Co-browsing.
To enable Co-browsing for a user, please follow the instructions below:
- In the Management Console (https://login.teamviewer.com/), within your Company section, click User management.
- Select the user, click the three-dots button (⋮), and click Edit user.
- Go to Licenses.
- Tick the box under Co-browsing feature, and click Save.
Please repeat this action for all users providing support via Co-browsing.
How to configure Co-browsing
In Settings, you can configure Co-browsing according to your needs.
Integrate Co-browsing to your web page
To integrate Co-browsing into your web page, go to Settings and click Website integration.
You can use the script template we offer in this section (which you can find below) and integrate it into your web page.
<script src="https://cdn.engage.teamviewer.com/cdn/js/[TenantId].js" type="text/javascript" async></script>
General settings and privacy masking
In the general and privacy masking settings, you can define the following:
- Share control (bi-directional)
- Show current number of agents in session
- Allow drawing
- Allow to share cursor pointer position
- Allow session sharing
- Allow file exchange
- Privacy masking - allows you to hide specific parts of the customer webpage