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Prerequisites
The above image showcases different installation options for on-premise setups. Frontline Command Center (FCC), Database, and Keycloak are self-hosted and are considered the central components of the Frontline system environment. The License Server is in the Frontline Cloud and a connection to FCC must be ensured. Some…
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Automatic Chat Translation
The xAssist chat functionality has a feature that automatically converts all incoming messages sent in another language, into a user's preferred language choice. To set up the Auto-Translation of messages, the following configurations are required:…
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Installation Guide
Installation on an Ubuntu system Database Install Maria DB following the official installation instructions. Verify the installation with the following command (depending on the actual MariaDB, the service may be called MariaDB or mysqld): systemctl start mysql systemctl status mysql 3. Configure the database and…
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Email Configuration
Set-Up Email Functions This section describes how to enable email features in on-premise installations. Setup Email By default, Frontline offers multiple features that are based on email. As a result, an email server needs to be configured. Enable email functions with these settings: spring.mail.host=smtp.example.com…
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Azure Speech To Text
Note: The following instructions are meant for on-premise installations only. For TeamViewer cloud installations, please contact your Customer Success Representative. Note: In order to enable the speech-to-text functionality, an Azure account with speech services is required. To learn more about Azure Services and to…
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Updating
Having a backup file is one of the most important steps. It is a good idea to have a working backup in case something goes wrong. Therefore, database and Frontline Home back-ups are required before the update. Database Back-Up To back up the database: Linux system users can use mysqldump. Windows systems users can use…
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OCR
The Optical Character Recognition (OCR) component converts text from an image into text. The OCR component can be set up with the following configuration: xserver.ocr.service.url=https://westeurope.api.cognitive.microsoft.com/ xserver.ocr.service.key xserver.ocr.detect.orientation=true…
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Properties
Full Overview ## Frontline Command Center Configuration # This label is displayed on most of the websites in the header. e.g. 'My Company' xserver.label=Frontline # system badge (bottom right corner) xserver.systemBadge=true xserver.systemBadgeText=Please Configure # show eu law cookie consent info…
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JMX configuration
JMX Configuration Set Up This section describes how to set up JMX for On-Premise installations. Default JMX Setup When setting up JMX, visualization tools such as VisualVM and JConsole can be used to monitor the system performance of Frontline Command Center. To set up JMX, navigate to FRONTLINE_HOME directory and…
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SSL
SSL is required to use xAssist. Without SSL all modern browsers will not be able to access the microphone and the webcam. To enable SSL, four properties need to be configured: server.ssl.enabled=true server.ssl.key-store=/Path/to/my/certificates/server.ks server.ssl.key-store-password=key-store-password…
