Knowledge Base

Conditional Access is a framework allowing you to control which devices, users, and user groups using TeamViewer Tensor (Classic) have access to which data sources, services, and applications in your organization.

With Conditional Access, enterprise IT and security managers can maintain company-wide oversight of TeamViewer access and usage from a single location.

• Re-use options help administrators to select rules and create feature options for all access controls.
• Expiry dates to conditional access rules limit access by 3rd party vendors and temporary workforce.
• Centralized rules management within the Management Console.
• Assign permissions for remote sessions, file transfer, and meeting connections.
• Configure rules at the account, group, or device level.
• Cloud-based solution provides greater flexibility than an on-premise approach.

Getting started

Conditional Access is working with a rule engine as well as Feature Options in the back end. You can manage the rules and Feature Options centrally in the Management Console.

After you purchased and activated your license, you will see an additional section in the navigation called Conditional Access.

Feature Options

Feature Options within Conditional Access allow you to customize your rules, e.g. if certain users/User Groups should only have limited access rights when connecting to specific devices.

📌Note: If you want to add a Feature Option to your rules, you need to create the Feature Options first. If you do not want to use Feature Options, you can continue reading here.

When creating a rule, the Feature Options can be added to the rule.

💡Hint: An Option defines the access level during a connection.

Add a new Feature Option

Feature Options are created in the Conditional Access section of the Management Console. To add a new Feature option, please follow the below steps:

1.) Navigate to Conditional Access --> Options --> click the + Button:

2.) The Add Feature Option dialog opens. Here, define a name for the Feature Option and exactly what should and what shouldn't be available during the connection. 

📌Note: Options that are in use by Conditional Access rules cannot be deleted; an error message informs the user that the option is in use. 

In the example below, every setting has been set to After Confirmation:

📌Note: The Switch sides feature is, per default, set up as Deny, as when enabled, the access control permissions of the expert are being transferred to the session participant.

Overview of options

All created Feature Options for Conditional Access rules can be viewed in the Management Console at any time. Filtering and editing of the Options are possible, too.

📌Note: More Option types will be available in the future.

Hierarchy

Different rules valid for the same connection

In case a user is part of multiple User Groups that are using different Conditional Access rules, the rules with the highest permission set is having the highest priority.

For example, if one rule allows file transfer, but another rule does not allow it, the file transfer will be possible.

Feature Options vs. local settings

The Feature Options for Conditional Access are complimentary to access control settings on the device.

For example, if the Conditional Access Options of a rule allow file transfer, but the access control settings on the device do not allow it (either set via policy or locally in the options), file transfer will not be possible.

Adding rules

💡Hint: A rule defines who can connect where, when, and how.

After navigating to the Conditional Access page, you will see an overview of all rules. If no rule has been created yet, the page shows no rule.

As we mentioned before, Conditional Access starts from blocking everything initially, which also makes the management of the rules easier as there is no possibility for contradictory rules.

When you click on the + Button for add rule, a new page will appear.

You have the possibility to add rules Devices, Accounts, Groups, Managed Groups, User Groups, and Directory Groups both for the Source Type and the Target Type.

Depending on what you choose as Source Type and Target Type, you need to choose a corresponding Source and Target, e.g, a specific User Group out of your User Groups if you choose User Group as a Type. Or a user if you selected Account.

Alternatively, if you choose All, all User Groups (or another chosen source) will be added.

💡Hint: There is auto-completion available when typing in Source and Target for all devices and accounts that are in your Computers & Contacts list. Additionally, all accounts from your company are also considered in the auto-completion.

📌Note: You are still able to add devices that are not in your Computers & Contacts list by entering the TeamViewer ID. With respect to groups, you can only add them if you are the owner of the group. This is a security measure.

(Green: create a new time frame. Orange: edit existing ones. Time shown is UTC.)

Several timeframes can be added to one rule. Expiry status for all rules can be seen in the overview: 

Enable rule verification

Added rules are not automatically enabled.

Please use Activate Conditional Access to make sure that only the connections allowed by the rules are possible and nothing else.

Block Meetings is also available. However, this is an "All or nothing" setting. If enabled, all meetings are blocked. No exceptions.