/* * These styles apply ONLY to the header and footer assets. */ .xf-footer-general__logo { padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__logo { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__logo { padding-left: 1.2rem; padding-right: 1.2rem } } .cmp-container--in-grid { padding-left: 1.2rem; padding-right: 1.2rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid { padding-left: 2.2rem; padding-right: 2.2rem } } @media(min-width:1201px) { .cmp-container--in-grid { padding-left: 4.8rem; padding-right: 4.8rem } } @media(min-width:1440px) { .cmp-container--in-grid { clear: both!important; float: none!important; margin-left: auto!important; margin-right: auto!important; max-width: 134.4rem } } .cmp-container--fullwidth { margin-left: 0!important; margin-right: 0!important; padding-left: 0; padding-right: 0 } .cmp-container--spacing-bottom { margin-bottom: 8rem } @media(min-width:769px) { .cmp-container--spacing-bottom { margin-bottom: 12rem } } @media(min-width:1201px) { .cmp-container--spacing-bottom { margin-bottom: 16rem } } .cmp-container--half-spacing-bottom { margin-bottom: 2.4rem } @media(min-width:1201px) { .cmp-container--half-spacing-bottom { margin-bottom: 3.2rem } } .cmp-container--background-light>.cmp-container { background-color: #f7f7f7 } .cmp-container--background-dark>.cmp-container { background-color: #050a52; color: #fff } .cmp-container--background-dark>.cmp-container a, .cmp-container--background-dark>.cmp-container h1, .cmp-container--background-dark>.cmp-container h2, .cmp-container--background-dark>.cmp-container h3, .cmp-container--background-dark>.cmp-container h4, .cmp-container--background-dark>.cmp-container h5 { color: inherit } .cmp-container--border>.cmp-container { border-radius: .8rem } .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: .4rem; margin-right: .4rem; padding: 1.2rem .8rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: .8rem; margin-right: .8rem } } @media(min-width:1201px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: 1.2rem; margin-right: 1.2rem } } @media(min-width:769px)and (max-width:1200px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { padding: 2.2rem 1.4rem } } @media(min-width:1201px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { padding: 4.8rem 3.6rem } } @media(min-width:1440px) { .cmp-container--in-grid .cmp-container--background>.cmp-container { margin-left: 1.2rem!important; margin-right: 1.2rem!important } } .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 1.2rem; padding-top: 1.2rem } @media(min-width:769px)and (max-width:1200px) { .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 2.2rem; padding-top: 2.2rem } } @media(min-width:1201px) { .cmp-container--background>.cmp-container--fullwidth { padding-bottom: 4.8rem; padding-top: 4.8rem } } .xf-footer-general__content { background-color: #050a52; padding-bottom: 2rem; padding-top: 4.8rem } .xf-footer-general__content>.cmp-container { position: relative } .xf-footer-general__primary-content { padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__primary-content { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__primary-content { padding-left: 1.2rem; padding-right: 1.2rem } } @media(min-width:1400px) { .xf-footer-general__primary-content>.cmp-container { display: grid; grid-template: 5.7rem auto/1fr 2fr; grid-template-areas: "logo sitemap" "regionselector sitemap" } .xf-footer-general__primary-content { padding-top: 1.6rem } } .xf-footer-general__logo { margin-bottom: 3.2rem; padding: 0 } .xf-footer-general__logo .cmp-image__image { border-radius: unset; height: 1.5rem; width: auto } .xf-footer-general__logo .cmp-image__link { display: block } @media(min-width:1400px) { .xf-footer-general__logo { grid-area: logo } } .xf-footer-general__regionselector .cmp-regionselector-trigger { align-items: center; background: unset; border: unset; color: #fff; cursor: pointer; display: flex; font-size: 14px; font-weight: 700; padding: 0 } .xf-footer-general__regionselector .cmp-regionselector-trigger__icon { stroke: currentColor; height: 2.4rem; margin-right: .8rem; width: 2.4rem } .xf-footer-general__regionselector .cmp-regionselector-trigger__icon path { stroke-width: 5 } .xf-footer-general__regionselector .cmp-regionselector-trigger__label { align-items: center; display: flex } .xf-footer-general__regionselector .cmp-regionselector-trigger__label:after { border-bottom: .2rem solid #fff; border-right: .2rem solid #fff; content: ""; display: inline-block; height: .8rem; margin-left: .8rem; transform: rotate(45deg) translateY(-.4rem); width: .8rem } @media(min-width:1400px) { .xf-footer-general__regionselector { grid-area: regionselector } } .xf-footer-general__sitemap { padding-top: 1.2rem } .xf-footer-general__sitemap .cmp-sitemap { font-size: 14px } .xf-footer-general__sitemap .cmp-sitemap__group { grid-column-gap: .5rem; display: grid; grid-template-columns: 1fr 1fr } @media(min-width:769px) { .xf-footer-general__sitemap .cmp-sitemap__group { grid-gap: 4rem 1.6rem; grid-template-columns: repeat(4, 1fr) } } .xf-footer-general__sitemap .cmp-sitemap__item-label { color: #fff; display: block; font-weight: 700; margin-top: 4rem; text-decoration: none } @media(min-width:1400px) { .xf-footer-general__sitemap .cmp-sitemap__item-label { margin-top: 0 } } .xf-footer-general__sitemap .cmp-sitemap__linkicon { fill: currentColor; flex-shrink: 0; height: 1.2em; margin-top: .2em; opacity: 0 } @media(max-width:768px) { .xf-footer-general__sitemap .cmp-sitemap__linkicon { display: none } } .xf-footer-general__sitemap .cmp-sitemap__listitem-link { grid-gap: .8rem; color: #c4c4c4; display: flex; padding-bottom: .6rem; padding-top: .6rem; text-decoration: none } .xf-footer-general__sitemap .cmp-sitemap__listitem-link:hover { color: #fff } .xf-footer-general__sitemap .cmp-sitemap__listitem-link:hover .cmp-sitemap__linkicon { opacity: 1 } @media(min-width:1400px) { .xf-footer-general__sitemap { grid-area: sitemap; padding-top: 0 } } .xf-footer-general__social-content { margin-top: 4.8rem; padding-left: .4rem; padding-right: .4rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__social-content { padding-left: .8rem; padding-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__social-content { padding-left: 1.2rem; padding-right: 1.2rem } } .xf-footer-general__social-content>.cmp-container { grid-gap: .8rem; display: flex } .xf-footer-general__social-icon { padding: 0 } .xf-footer-general__social-icon .cmp-image__link { align-items: center; background-color: hsla(0, 0%, 100%, .1); border-radius: .8rem; box-sizing: border-box; display: flex; height: 2.5rem; justify-content: center; padding: .6rem; width: 2.5rem } .xf-footer-general__social-icon .cmp-image__link:hover { background-color: hsla(0, 0%, 100%, .2) } .xf-footer-general__social-icon .cmp-image__image { border-radius: unset; height: auto; max-height: 100%; max-width: 100%; width: auto } .xf-footer-general__legal-content { border-top: .1rem solid #1f38b0; box-sizing: border-box; font-size: 14px; margin-left: .4rem; margin-right: .4rem; margin-top: 4.8rem; padding-top: 2rem } @media(min-width:769px)and (max-width:1200px) { .xf-footer-general__legal-content { margin-left: .8rem; margin-right: .8rem } } @media(min-width:1201px) { .xf-footer-general__legal-content { margin-left: 1.2rem; margin-right: 1.2rem } } @media(min-width:1400px) { .xf-footer-general__legal-content { margin-top: 0rem } } .xf-footer-general__legal-navigation { color: #c4c4c4 } @media(min-width:769px) { .xf-footer-general__legal-navigation, .xf-footer-general__legal-navigation .cmp-navigation__group { grid-gap: 1.8rem; display: flex } } .xf-footer-general__legal-navigation .cmp-navigation__cookiesetting, .xf-footer-general__legal-navigation .cmp-navigation__item-link { color: inherit; display: block; padding-bottom: .6rem; padding-top: .6rem; text-decoration: none } .xf-footer-general__legal-navigation .cmp-navigation__cookiesetting:hover, .xf-footer-general__legal-navigation .cmp-navigation__item-link:hover { color: #fff } .xf-footer-general__legal-text { color: #c4c4c4; font-size: 14px; padding: 2rem 0 .8rem } .xf-footer-general__legal-text a { color: inherit } .xf-footer-general { bottom: 0; position: absolute; top: 100%; width: 100% } .xf-footer-general__primary-content--campaign { padding-top: unset } @media(min-width:769px) { .xf-footer-general__social-content--campaign { margin-top: 0; padding: 0; position: absolute; right: 3rem; top: 0 } } @media(min-width:1201px) { .xf-footer-general__social-content--campaign { right: 6rem } } .xf-footer-general__primary-content--campaign-minified { margin-top: -1.6rem; padding-top: unset } @media(min-width:769px) { .xf-footer-general__legal-content--campaign-minified { margin-top: 3rem; padding-top: 1.4rem } .xf-footer-general__social-content--campaign-minified { margin-top: 0; padding: 0; position: absolute; right: 3rem; top: -.8rem } } @media(min-width:1201px) { .xf-footer-general__social-content--campaign-minified { right: 6rem } } @media(min-width:1400px) { .xf-footer-general__legal-content--campaign-minified, .xf-footer-general__primary-content--campaign-minified { float: left } .xf-footer-general__primary-content--campaign-minified>.cmp-container { display: block } .xf-footer-general__legal-content--campaign-minified { border-top: unset; margin-bottom: .4rem; margin-left: 5.6rem; margin-top: -2.1rem; padding-top: unset } .xf-footer-general__social-content--campaign-minified { top: -2.4rem } } .xf-footer-general--campaign { bottom: 0; position: absolute; top: 100%; width: 100% } .xf-footer-general__content { box-sizing: border-box; font-family: inherit; min-height: 8.8rem } .xf-footer-general__content ul { list-style: none; margin: 0; padding: 0 } @media(min-width:769px) { .xf-footer-general__primary-content--campaign-minified { min-height: 2.4rem } } .xf-footer-general__regionselector .cmp-regionselector, .xf-footer-general__regionselector .cmp-regionselector-trigger { display: none }

TeamViewer (Classic)

¿Por qué mi conexión TeamViewer no funciona en el iPad iOS13 o más reciente?

Observación

En un iPad con iOS13 o más reciente, cuando intentes iniciar una conexión de TeamViewer (Classic) con el navegador Safari (ya sea siguiendo un enlace de sesión enviado por correo electrónico o un mensaje de notificación de su MDM/EMM), es posible que se te pida que descargues un archivo .dmg o .zip para TeamViewer (Classic) QuickSupport, incluso si ya tienes instalada la aplicación TeamViewer (Classic) QuickSupport. Después de la descarga, el paquete no se instala y no se puede conectar a través de él.

La instalación indicada de la aplicación

Origen del bug

en los iPads, el navegador Safari está configurado por defecto para solicitar el "Sitio de escritorio". Esto enruta a la aplicación MacOS, que es la plataforma equivocada.

Soluciones provisionales

(Puedes elegir entre cualquiera de estas opciones: A o

A. Solicitar el sitio móvil

Cuando TeamViewer (Classic) se inicia en el navegador, hay un menú accesible 'AA' en la parte superior izquierda, que te permite solicitar el 'Sitio Web Móvil' como se muestra a continuación. Por favor, elige eso para enrutar la conexión al QuickSupport apropiado. Por favor, continúa en la sección C para el resto de las capturas de pantalla de la conexión.

AA - Solicitar el sitio web móvil

2. Reinicia la sesión a través del enlace de acceso. Se te pedirá que autorices la conexión y la conexión se establecerá.

B. Configurar el navegador Safari

Esta es una solución global que se aplica a todos los sitios solicitados por Safari, y no sólo a TeamViewer (Classic).

Ve al menú de ajustes del iPad

Ve a la configuración de "Safari", y expande la "Solicitud del sitio web de escritorio".

Ajustes de Safari
Asegúrate de que el 'REQUEST DESKTOP WEBSITE ON' no esté habilitado para todos los sitios web, como se muestra a continuación:

C. Reanudar la sesión

Después de hacer cualquiera de los cambios en A o B, reinicia el enlace de conexión de tu TeamViewer (Classic), se te pedirá que permitas el soporte remoto y que inicies la transmisión.

Permite el soporte remoto y la transmisión