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CoBrowsing - Example
This usecase describes an example implementation of a LiveView/Co-Browsing Code with a simple start/stop button. 1. Configuration In the plugin configuration of the backend, activate the LiveView plugin. We used the following configuration in our example. 2. Script Implementation The JavaScript has to be integrated in each…
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SessionRecording - Optin/Optout button
This usecase describes an example implementation of optin/optout button for Session Recordings. 1. Configuration In the plugin configuration of the backend, activate the LiveView plugin. We used the following configuration in our example. 2. Script Implementation The JavaScript has to be integrated in each webpage where we…
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UserTagging & Login Example
This usecase describes example steps for using the API to retreive chat history for existing logged-in users. Additionally, visitor sessions should only last for the duration of their browser session. A logout function will reset the chat to an empty state and treat the visitor as a new customer. 1. Setup Session-Based ID…
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UserTagging & Screensharing Example
This usecase describes example steps for using the API to start a screensharing call with a logged-in user of a web application. 1. Add tagging code to application On a page where the user is signed-in, add a call to the tagging method with user data available from your application. This adds user information to an…
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Mobile SDK user tagging and LiveView
This use case describes example steps of the configuration and API usage which are needed to help logged in users in an mobile application. For the detailled API documentation see the Android and iOS API docs. This guide will describe the steps with code for Android, but the general steps are applicable to an iOS…
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WebChat API - Example
This usecase describes an example implementation of several WebChat SDK Methods. The example features a 'Help' button on the website, which if clicked opens the webchat and triggers a specific Flow. 1. Create the Flow which will be sent to the user. This guide assumes you have already created a Flow according to your…
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ActionRules Matched API - Example
This usecase describes an example implementation of the 'Action Rule Matched' SDK Method. The example features a button on the website, which if clicked checks if any ActionRule has matched. If one has, a badge is shown. 1. Implement the SDK method on your website First we need to implement the 'Has Action Rule Matched'…