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Posted by
Henagon

Host for Samsung won't wake on Nougat

I have 2 Samsung Galaxy S7 and 1 S4 phones.  I'm able to wake and control the S4 but the S7 will not wake once the phone app or screen times out.  The S4 works perfectly most likely due to an older firmware version.  Can you help?

 

1 Reply
1 Accepted Solution

Accepted Solutions
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Posted by Senior Management
Senior Management
Solution

Re: Host for Samsung won't wake on Nougat

Hi jpk36,

Thanks for your question.

We are currently working together with Samsung to resolve this issue as soon as possible.

We understand that this may not be ideal but we thank you for your patience with this topic.

Best,

Eduardo

View solution in original post

1 Reply
Highlighted
Posted by Senior Management
Senior Management
Solution

Re: Host for Samsung won't wake on Nougat

Hi jpk36,

Thanks for your question.

We are currently working together with Samsung to resolve this issue as soon as possible.

We understand that this may not be ideal but we thank you for your patience with this topic.

Best,

Eduardo

View solution in original post