Posted by ColasSupport
Henagon

Export computers fails due to license

I'm trying to create a script to export my list of Computers & Contacts from our old TeamViewer account so I can import them into our new TeamViewer account (our company merged with another)

However, when I try to create a new ScriptToken set to
      Computers & Contacts - View Entries
I get this error:

"Your current license does not support access to computers and contacts through apps. Remove computers and contacts access to create this token. Upgrade your license at https://www.teamviewer.com/link/?url=948750"

I already have a Corporate license on this old alicense, and I don't want to upgrade it anyway since we're moving to a new license.  Any ideas?

Thanks,
James

1 Reply
1 Reply
Posted by TeamViewer Staff
TeamViewer Staff

Re: Export computers fails due to license

Dear ColasSupport,

Thank you for your post.

The account in question, that contain the computers and contacts list you want to export, does the license activated on it is still active? Are you creating a token with user or company level?

To create with user level that is need it for access to computers and contacts you need to:

- Sign in with your TeamViewer account on the Management Console(http://login.teamviewer.com)
- On the top right of the page click on the blue button with the user name and profile picture
- Click on "Edit profile"
- Go to "Apps"
- Then "Create script token"
- Select the permissions and click Save.

Best Regards,

W_deFazio