Posted by Closed account
Not applicable

Fail to connect to a device in Eco mode on Android

I have large numbers of android TV boxes running TeamViewer host version 13. Ever since I upgraded to version 13, any device I add to the account has Eco mode turned on. This means that it shows as yellow in the computers and contacs interface. The problem is that any that are yellow are impossible to connect to. When I try to connect, they do not respond and the attempt times out.

Since these are Android TVs and not phones, Eco mode is irrelevant to me. These systems are always connected to the power supply and are not running on batteries. Is there a way for me to either disable Eco mode by default or through the API?

1 Reply
1 Reply
Posted by Matt77
Henagon

Re: Fail to connect to a device in Eco mode on Android

Im suffering exactly the same issue, it would be good to get an answer.