Posted by Community Manager
Community Manager

TeamViewer is preparing for macOS Catalina

Hi all,

Apple started to roll out public betas* for macOS Catalina (10.15) and iOS 13, and iPadOS. Since yesterday mac users can test the new OS and explore the new features.

The public beta for the new macOS is of course fascinating news for a lot of us, and we are happy to let you know, that our developers are already working on making TeamViewer fully compatible with the new OS and we will let you know once we finished our coding and testing.

Of course, we are also updating our Knowledge Base article Which operating systems are supported? accordingly.

As we are not yet fully compatible, we can not guarantee a hassle-free TeamViewer experience on Catalina, and we recommend to not update to the new OS on your production environment if you need to work with TeamViewer.

*Background: A company shares a beta version with its user base to find and resolve issues and bugs more quickly due to the large test-group.

Thanks a lot and best,

Esther

2 Accepted Solutions

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: macOS Catalina is live!

Hi all,

You might have seen it already, but just to make sure: We released TeamViewer 14.7 officially yesterday in which we added Catalina support to help with the new macOS security measures.

Please see the Change Log for macOS here: [macOS] v14.7.1965 (Full) - Change Log

Also - here is a link to our Knowledge Base article for more information on how to make the settings for Screen RecordingAccessibility and Full File Access.

Thanks again for your patience and all the best,

Esther

View solution in original post

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: TeamViewer is preparing for macOS Catalina

If you can see everything, but cannot control, try the following on the Mac you want to control: 

  1. On the Mac that you want to control, go to System Preferences > Security > Privacy > Accessibility.
  2. Un-check the TeamViewer and TeamViewer_Desktop entries.
  3. Check the TeamViewer and TeamViewer_Desktop entries again.

If you still cannot control the Mac and it has "Start with system" turned on:

  1. Turn "Start with system" off on the Mac you want to control (Remote Control > Unattended Access).
  2. Restart that Mac (just in case).
  3. Open TeamViewer again (still with "Start with system" off).

Can you control that Mac now?

 

View solution in original post

57 Replies
Posted by pavelw
Henagon

Re: TeamViewer is preparing for macOS Catalina

Is it possible to download macOS Catalina version to test it ?

Best regards, 

Pavel

Posted by ChristianBailey
Digon

Re: TeamViewer is preparing for macOS Catalina

It appears that the latest version of Teamviewer for the Mac 14.5.1691 (I did not find a beta) does not function at the macOS Catalina login page. Even though both TeamViewer TeamViewer_Desktop are enabled in System Preferences-Privacy-Accessibility. Is it necessary to use another company's remote desktop utility just to get through Mac login? Any indication of when this feature may be added?

Posted by Vmax28
Trigon

Re: TeamViewer is preparing for macOS Catalina

The final version of Catalina is about to be released any moment. Is Teamviewer compatible with Catalina now?
Posted by Vmax28
Trigon

Re: TeamViewer is preparing for macOS Catalina

I am a paid subscriber. macOS Catalina is out. Would you please confirm, that TeamViewer is compatible with it by now.
Posted by Community Manager
Community Manager

macOS Catalina is live!

Hi all,

Autumn is always an exciting time in the software industry, and we all are waiting for new updates and versions for our favorite systems.

After Apple published their Golden Master of macOS Catalina on Friday, they went live with macOS Catalina officially yesterday!

As promised, we have been working hard through the summer on making TeamViewer fully compatible with the new macOS:

We are excited to announce that the upcoming TeamViewer 14.7 release will be ready for the latest macOS Catalina.

Currently, TeamViewer 14.7 is live as an Insider Build for open testings for all our participants of the Insider Program and all of you being excited to test our pre-releases :-)

Note: We do not recommend using an Insider Build on your productive system!

Until TeamViewer 14.7 will go live officially (planned for October 22nd, 2019), you can give your TeamViewer (<= 14.6) in Catalina's new security settings the necessary permissions to continue working with TeamViewer as usual. Please see our Knowledge Base article for more information on how to make the settings for Screen Recording, Accessibility and Full File Access.

Please note that you can not change the security settings remotely as the security dialog can not be transmitted via remote software before adjusting the setting! It is required to change those settings locally one time.

Thanks and have a great day,
Esther

Posted by AMCarter3
Henagon

Re: TeamViewer is preparing for macOS Catalina

Interesting that your statement does not indicate any kind of commitment to updating TeamViewer to be compatible with MacOS Catalina. It reminds me of an old Chinese quote: "Talk doesn't cook rice".

Posted by parkcityj
Henagon

Re: TeamViewer is preparing for macOS Catalina

Teamviewer is broken on catalina.  Furthermore, my personal account, which I use to help my mother, has been "flagged for commercial use".  A notice pops up that says I'll be disconnected after 5 minutes, but I get only 30 seconds.  Suboptimal - Time to find an alternative.

Posted by real19
Photon

Re: macOS Catalina is live!

I downloaded the insider build , gave all permissions including Screen recording, bbut I am still not able to control the screen on the Mac OS Catalina.  I can see everything though.

Posted by Kopetzki
Henagon

Re: TeamViewer is preparing for macOS Catalina

Hi Esther, today we have Octobre 16th an teamviewer is actually not compatible with Apples finally released Calatina ??? Hmmn, we can´t say you havn´t enough time to develop it :-)

Cheers, Andreas

Posted by Moderator Moderator
Moderator

Re: TeamViewer is preparing for macOS Catalina

Hello @Kopetzki @real19 @parkcityj @AMCarter3 ,

thanks for your posts. 

Please read in this article how to give TeamViewer permissions on your Mac: How to control a Mac running macOS 10.14 or higher 

Let us know, if you need further assistance

Have a happy Wednesday :)

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by tommynacc
Digon

Re: TeamViewer is preparing for macOS Catalina

I can't even get logged into Teamviewer on Catalina

Posted by tommynacc
Digon

Re: TeamViewer is preparing for macOS Catalina

Alena, I'm completely lost.  Any help would be appreciated.  I have Catalina, I still cant get into Teamviewer.

Posted by Community Manager
Community Manager
Solution

Re: macOS Catalina is live!

Hi all,

You might have seen it already, but just to make sure: We released TeamViewer 14.7 officially yesterday in which we added Catalina support to help with the new macOS security measures.

Please see the Change Log for macOS here: [macOS] v14.7.1965 (Full) - Change Log

Also - here is a link to our Knowledge Base article for more information on how to make the settings for Screen RecordingAccessibility and Full File Access.

Thanks again for your patience and all the best,

Esther

View solution in original post

Posted by edcwired
Henagon

Re: macOS Catalina is live!

Hello, 

I've been using Team Viewer free account for years helping a friend. My computer is PC, friend is Mac. I'm running the latest TV 14.7, as is friend. Prior to Catalina upgrade on friend's computer running most current Mojave with TV, no problem. 

Since upgrade, the problem is no cursor control over friend's Mac running Catalina.

I can see friend's screen to help friend navigate.I have followed precisely the install for Catalina and have the correct settings in friend's preferences -> security/privacy -> Accesibility - for TV and TV Desk top, and full-disc access. All checked and double checked. With no go.

I had friend uninstalled and reinstalled new TV version for Catalina. 

While confirming the settings were set correctly, I noticed that at somepoint, someone had used google remote on friend's computer. The evidence was in friend's security/privacy settings. I had those setting disabled. I also attempted to uninstall Google remote, but the uninstall failed. I then attempted to reinstall google remote and again use the unistall. Again that uninstall failed.

My conclusion is that there is some latent hook or setting from the Mojave upgrade to Catalina that prevents remote cursor control, some other third party conflict, and possibly an upgrade problem from Majave to Catalina as related to remote control software.

One interesting observation, I was able to chat with technical support. I should not have been able to do that as I have a free account. After that chat, there was no resolution as I declared that I have a free account. Then, I logged into my TV client. The client reports free. Also, my pc is not a new device.TV did not recognize the device and I a had to validate.

Final, information, I no longer have access to chat suggesting that my account my have been flagged as a commercial account when it is not.

Thank all with help with cursor problem.

I am prepared to run the log report app on both computers and submit zip file  to TV technical support.

Feedback appreciated.

 

 

 

Posted by edcwired
Henagon

Re: macOS Catalina is live!

I spent an hour with Mac support level 1 and could not resolve no cursor on friend's mac air. Of note, I can not sucessfully connect with google remote desktop, nor the Google remote desktop uninstall fails. Interesting. The theory persists that third party app is problem - causing conflict with TV cursor functionality.  Note Catalina requires all apps to be 64 bit. Next step is level 2. Will report here in a timely fashion.

Posted by genio
Henagon

Re: TeamViewer is preparing for macOS Catalina

Still cannot control remote client, no mouse cursor.
Already followed the guide here:
https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-or-highe...

Any urgent solution?

Posted by Danilao
Photon

Re: TeamViewer is preparing for macOS Catalina

I also have the same problem with Catalina. I can see what appears on the monitor of the Mac which I would like to remotely control but I cannot interact in any way even though I have followed the guide mentioned and the privacy rights selected regularly. What do we have to do?

Posted by tommynacc
Digon

Re: TeamViewer is preparing for macOS Catalina

Please let me know if and how you got logged in> 

Posted by fabiuz
Photon

Re: TeamViewer is preparing for macOS Catalina

Same problem here, me and my friend are both with the last version of OS X Catalina and we download the last version of TeamViewer.

We have three green lights in the check System Access.

I can see remote computer screen but I cannot control it.

We have spent more of an hour trying to fix that but even knowledge base did not help.

Any suggestion?

Posted by circleinsideabo
Photon

Re: TeamViewer is preparing for macOS Catalina

Same issue, can view remote desktop but cannot control

Posted by tommynacc
Digon

Re: TeamViewer is preparing for macOS Catalina

Does anyone from TeamViewer care?!?

Highlighted
Posted by jbarnett12
Digon

teamviewer 15 amd mac os Catalina

i have followed all the instructions on the how to guide but after upgrading to teamviewer 15 I cannot control the mouse or desktop on my Mac with Os Catalina, i have checked all the privacy settings and they are correct. What  has version 15 broken?

Posted by JohnD
Trigon

Re: teamviewer 15 amd mac os Catalina

Seeing the same thing, but with TeamViewer Host v15.0.8397 on macOS 10.14.6 (not Catalina).  The Check System Access dialog show all three components green.  Quitting and restarting TeamViewer Host or rebooting the entire machine has no effect, same thing:  you can view but you can't control the host.

Seems to be a v15 bug.

Posted by JohnD
Trigon

Re: teamviewer 15 amd mac os Catalina

I tried removing all the TV stuff from the Privacy tab in System Prefs, then re-adding them.  That seems to have worked to restore the ability to control the v15 Host machine.

This seems like a TV Host v15 updater issue:  it's not updating the stuff in the System Prefs Privacy tab properly, and reporting that all is ok in the System Access Check dialog when it clearly isn't ok.

Posted by jbarnett12
Digon

Re: teamviewer 15 amd mac os Catalina

My problem is that on my mac mini teamviewer is not showing up in Screen Recording and there is not way I can add it manually so I am stuck. This was after removing teamviewer and reinstalling it

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: TeamViewer is preparing for macOS Catalina

If you can see everything, but cannot control, try the following on the Mac you want to control: 

  1. On the Mac that you want to control, go to System Preferences > Security > Privacy > Accessibility.
  2. Un-check the TeamViewer and TeamViewer_Desktop entries.
  3. Check the TeamViewer and TeamViewer_Desktop entries again.

If you still cannot control the Mac and it has "Start with system" turned on:

  1. Turn "Start with system" off on the Mac you want to control (Remote Control > Unattended Access).
  2. Restart that Mac (just in case).
  3. Open TeamViewer again (still with "Start with system" off).

Can you control that Mac now?

 

View solution in original post

Posted by tommynacc
Digon

Re: TeamViewer is preparing for macOS Catalina

I'm on a Mac, guest is on a PC.  The only thing he can see on my screen is the OS Catalina screen, which I don't even have on my monitor!  Further, the screen never changes for him.  Just a solid Catalina island. He cannot see my share 

Posted by speakhard
Henagon

"Your partner uses a newer version" but both have latest

Hello,

TeamViewer 14.7.1965 v on Mac OS Mojave 10.14.2 won't connect to Teamviewer v 15.0.8379 running on Windows 7. When attempting to connect, I get the following error:

"Your partner uses a newer version of Teamviewer. Would you like to update TeamViewer now to establish a connection?"

When I click update, it it says I have the latest available version. This error just appeared today even though I was able to connect yesterday several times without a problem. No updates to either machine were made during that time. See a video of the error here: https://www.dropbox.com/s/0802h48nivzc8rt/teamviewer%20latest%20version%20error.mov?dl=0

Any ideas? Thanks!

 

Posted by stolog
Electron

Re: "Your partner uses a newer version" but both have latest

@speakhard  Check your version. I updated mine today and it stopped working.
I checked the version and it was 14.7 but with some of the new v15 look.

I manually downloaded and installed v15 and everything worked.
I don't remember what version I was running prior to running the automatic update, so it may have beed someting in the latest update that finally broke compatabilitity.

Posted by speakhard
Henagon

Re: "Your partner uses a newer version" but both have latest

Thanks, I upgraded manually to version 15 on MacOS and that did the trick.

Posted by RoxanneMendo
Electron

Connection issues with update on Mac and TeamViewer

I have had issues connecting Mac to Mac ever since the Catalina update on each computer. I was able to get the connection working for a bit but then TeamViewer updated versions and the connection was botched again. I am running TeamViewer 15.0.8397 and macOS Catalina 10.15.1 on both computers. I have gone through and properly deleted and reinstalled TeamViewer on each computer and made sure all setting on both computers allow "full access".

At this point I can connect and see the desktop of the partner computer but I cannot control anything.

Posted by mikehaddon
Henagon

Re: teamviewer 15 amd mac os Catalina

I just uninstalled 15.0 and reinstalled v14.7.1965 I found at https://www.teamviewer.com/en-us/download/previous-versions/

That did the trick.  I will try again with 15 when it hits 15.2 or so.

Posted by johnnytorres
Henagon

Re: "Your partner uses a newer version" but both have latest

how do you install manually the latest version?

Posted by johnnytorres
Henagon

Re: "Your partner uses a newer version" but both have latest

I did figure out,  I downloaded the latest version and installed it but for some reason it was still loading the old version, so I had to uninstall the old version and install the new, then it worked.  Thanks

Posted by JohnD
Trigon

Re: teamviewer 15 amd mac os Catalina

TeamViewer Tech Support replied to my incident on this problem by acknowledging that it's a bug and saying that the workaround is to re-do the permissions on the Host Mac (below).  Hopefully a fix will be forthcoming soon.

So the bottom line right now is don't update your Hosts remotely, because you will lose access to them via TeamViewer until you can fix the permissions either physically at the machine or via another remote-control system like Apple Remote Desktop.

We have a current bug on our latest TeamViewer update. The issue is that after updating, the permissions need to be re configured on the MAC. 

Please follow this guide to be able to control your macOS:

https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-or-highe... 




Posted by TeamViewer Staff
TeamViewer Staff

Re: TeamViewer is preparing for macOS Catalina

@tommynacc What you are seeing what happens if TeamViewer does not have permission to record the screen. Can you please check System Preferences > Security & Privacy > Privacy > Screen Recording? TeamViewer should be in that list and have a checkmark.

If it is listed and has a checkmark, and the guest still cannot see anything other than the Catalina background, try un-checking and then checking the TeamViewer entry again.

Posted by Explorer
Electron

Re: teamviewer 15 amd mac os Catalina

Using TeamViewer (TV) v15.0.8397

I had a working installation of TV. I upgraded to Catalina and now I cannot take control of the desktop. The settings in TV have not changed:

image2.jpg

And I went to the security options and gave TV the required permissions:

image1.jpg

I'm out of ideas.

Posted by Ashkbibb
Photon

Re: "Your partner uses a newer version" but both have latest

How do you update manually?

 

Posted by Franco1947
Henagon

Re: "Your partner uses a newer version" but both have latest

I had exactly the same problem. I solved so:

Stop Your TeamViewer and install again from the TV web site.

You will install the new version 15.0.8397 for Mac. There is no evidence, during installation, that you are actually installing the version 15 (no message) ... but it does it.

Posted by worldpeace
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Similar issue just started less than a week ago.

I have teamviewer remote access running on a Windows 10 and version is 15.0.8397 (Nov. 6 2019)

and I have be accessing with two different MAC OS X 10.13.6 and Mac OSX 10.11.6 and now that

something has changed (I do not remember doing any updates on Windows 10 Teamviewer) am getting the following message on Mac's - "Imcompatilble Versions" so I updated both mac's to its Maximum version: 14.7.1965 and now Macs can not match the Windows Teamviewer Version.

Luckily I have an older Windows 7 laptop and was able to match the version with the remote windows 10 Teamviewer version. 

I never had this issue before so is Mac teamviewer versions going to match the Windows version so both types of operating machines can work?

If not is their a way to bring the windows version to match the 14.7.1965 mac teamviewer version? 

As I said was working fine and I am assuming teamviewer updated on its own which I never new it would do it automatically (must be a new feature that was set on auto when I installed on windows several months before?).

Please advise.

Thank you, teamviewer team support.

Manu

Posted by TaxShark
Photon

Re: "Your partner uses a newer version" but both have latest

Go to the teamviewer website and click the "download" button on the top of the page.  It will take you to the latest version for your operating system. 

Posted by averawc
Henagon

Re: "Your partner uses a newer version" but both have latest

Found my error. After downloading the latest version I reinstalled TeamViewer but received the same error message about partner's newer version. When searching downloads, I found that there were three (3) versions on TV. I had been installing the same teamviewer.exe version each time. After downloading teamviewer.exe (3), the latest version was installed and everything works perfectly. "Old too quick, smart too late"

Posted by lawisnie
Henagon

Re: Version out-of-date: Update the remote Teamviewer

Also hitting this error.  v14.7.x (latest) on Mac, v15.x (latest) on Windows.  Seems we're completely stuck until they release a v15.x for Mac?

Posted by gio888
Digon

TeamViewer keeps on asking me to update to connect to partner

I'm trying to connect to a partner computer. TeamViewer asked me to update in order to connect. I did and updated succesfully. However it is till asking me to update when I attempted again to connect. See screenshots.

 

Screen Shot 2019-11-27 at 3.13.34 PM.pngScreen Shot 2019-11-27 at 3.13.52 PM.png

Posted by Christophe_AP
Electron

Re: TeamViewer keeps on asking me to update to connect to partner

I have the same problem, the Mac version cannot work with the newest windows version. When will this be fixed? It's a huge problem because we manage our systems from a mac but all our clients are windows that automatically update! Now we cannot give any remote support! 

Posted by reindeer
Neutron

Re: TeamViewer keeps on asking me to update to connect to partner

The funny thing is that iOS versions keep connecting to Windows, and the problem is just MacOS->Windows 😀

Heeeeeeelp!

Posted by reindeer
Neutron

Re: TeamViewer keeps on asking me to update to connect to partner

The solution is posted above. You need to download the new MacOS version (15.xxx) from the TV website directly. Hitting "update " doesn't work properly - that's the real problem!

Posted by gio888
Digon

Re: TeamViewer keeps on asking me to update to connect to partner

Thanks!

Posted by relbas
Henagon

Re: macOS Catalina is live!

i am running Catalina10.15,1 and the only what working is only screen sharing 

but i dont have any control with the mouse or key board.