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Posted by
Henagon

renewal: no reminders, no expiry date, only credit card charges

I want to cancel my subscription! 

They tell me that I had to do it 28 days before the deadline but I can't find written anywhere where the expiry date is.

If I cancel my account before the expiry date, do I lose the remaining 28 days of leaving? 

No warning, no information, only the credit card message that warns me that the charge has been made.  I don't like this method. 

1 Reply
1 Reply
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Posted by Remote Management Staff
Remote Management Staff

Re: renewal: no reminders, no expiry date, only credit card charges

Hello @stciocca 

Thanks for the message. What Remote Management Service you have? 

We are working on a customer portal in the Management Console which will allow you as a customer to manage your subscriptions. We are planning to release it in the next months. 

Will this solve the problem you raised here?

Product Owner, Remote Management services.