Posted by Grymwish
Henagon

Blizz updates upon every start, even under different users

Greetings,

Every time I start Blizz, I get a message from Blizz update that its downloading Blizz.  Then it wants to close Blizz and  install the new version.  This happens every time I open Blizz.   I just tried it and it happened 4 times in a row.  The download doesn't appear to download anything.

Is there a way to stop this check from happening.    I'm testing under my user account because I'm an admin on the local pc, but this happens to every user when they start Blizz.

Please advise

4 Replies
Posted by Blizz Staff
Blizz Staff

Re: Blizz updates upon every start, even under different users

Could you please send me log files through direct message? If you paying customer I also recommend opening a ticket here: https://www.blizz.com/en/submit-a-ticket/

To collect log files please use https://community.teamviewer.com/t5/Knowledge-Base/Support-Collector/ta-p/35849

Posted by Grymwish
Henagon

Re: Blizz updates upon every start, even under different users

I ran the utility and have the log files you requested.  Not seeing a way to DM them to you, as the messaging system doesn't have an attachment option.

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Posted by Grymwish
Henagon

Re: Blizz updates upon every start, even under different users

Oh, and I have purchased licenses for both TeamViewer and Blizz, looking to get a couple more Blizz licenses.  

I did open a ticket last week, but have not received a response.  Seems I get a quicker reply here.

1 Reply
Posted by Blizz Staff
Blizz Staff

Re: Blizz updates upon every start, even under different users

Please attach the logs in the ticket, I will find there. And DM me please the email you use in the support ticket.

Thank you and sorry for the inconvenience.