Blz file don't have sound

Posted by Vaiz1982
Electron

Blz file don't have sound

My .blz files dont have sound - how can I fix it? I have Mac.

1 Accepted Solution

Accepted Solutions
Posted by ABER
Digon
Solution

Re: Blz file don't have sound

Hello,

Ok, I have done so.

Update: I managed to solve the issue again - apparently it helps installing an older version of Blizz - when I record with a version I downloaded 20 June it works, but if I update with the latest version of Blizz, the sound does not stick on a recorded Blizz file.

I will try to not update the version for a while,so you have time to look into the matter.

Kind regards

Arne

9 Replies
Posted by Moderator Moderator
Moderator

Re: Blz file don't have sound

Dear @Vaiz1982

Thank you for contacting us.

Please make sure that the option Record participant's video and VoIP is selected under the Preferences in the Meeting section. 

Also make sure that you have the latest version of the Blizz client. For Mac, it is the Version 13.5.2886.105681 - 

If the issue persists and you have purchased a Blizz license, please raise a ticket here by sending us your Blizz invoice number. 

Regards, 

Jaquie

Posted by ezett
Photon

Re: Blz file don't have sound

The issue seems to appear only if a participant joins the meeting with the new Blizz Web Client, so voice recording does not seem to be implemented there, yet. A temporary workaround might be to ask users joining with the web client to keep the muting on and additionally dial in via telephone. But I would very much appreciate if the voice recording could be added to the Web Client.

Posted by Moderator Moderator
Moderator

Re: Blz file don't have sound

Hello @ezett

Thank you for your contribution. 

There are some features which are indeed not available with the Blizz Web Client yet. For those users who might need additional features, we do recommend that your participants donwload the full version of Blizz.

Stay tunned as more options are added to our web client!

@Vaiz1982, please do confirm with  us if the recordings that you meant included participants joining with the web client. Thank you!

Cheers. 

Jaquie

Posted by ABER
Digon

Re: Blz file don't have sound

Hello,

I have been using Blizz with license for a while and I enjoy the feature to record weekly meetings so clients not able to join can catch up later.

However, it seems the sound is not working in the recorded files anymore (I recently changed to Windows 10). This despite my microphone working perfectly well for all participants during the meeting, the sound does not "stick" on the recorded Blz-file.

Last week I managed to finally get it working in a Blz-file by removing and re-installing blizz and record the meeting all over again. But this time I have not been able to solve it..

Does your recordings come with sound every time in windows 10?

Posted by Moderator Moderator
Moderator

Re: Blz file don't have sound

Dear @ABER

Thank you for contacting us. 

In your case we will need to investigate further. You mentioned that you have a Blizz license. Therefore, I kindly ask you to send us your license details through here.

We are looking forward to hearing from you and have a nice Tuesday!

Jaquie

Posted by ABER
Digon
Solution

Re: Blz file don't have sound

Hello,

Ok, I have done so.

Update: I managed to solve the issue again - apparently it helps installing an older version of Blizz - when I record with a version I downloaded 20 June it works, but if I update with the latest version of Blizz, the sound does not stick on a recorded Blizz file.

I will try to not update the version for a while,so you have time to look into the matter.

Kind regards

Arne

Posted by Moderator Moderator
Moderator

Re: Blz file don't have sound

Dear @ABER

Thank you for your update and your contribution on the workaround. 

We just tested this internally and were able to reproduce the problem. The voice of the Presenter is not being recorded, do you get the same?

We confirm with you that we have already forwarded the information to the developers. 

Cheers, 

Jaquie

Posted by ABER
Digon

Re: Blz file don't have sound

Hello,

Yes I get the same, no sounds i being recorded.

Thank you,
Kind regards

Highlighted
Posted by Moderator Moderator
Moderator

Re: Blz file don't have sound

Thank you for your response @ABER

Have a nice Tuesday! Smiley Happy