Posted by chrisb8
Henagon

Connection failed (Webinterface)

Hello,

we've been trying to test-drive blizz at our company today, as we're thinking of replacing our current software. Unfortunately, we were not able to test it at all, because we could not connect to an established session through the webinterface. No matter what browser, we always end up getting the following screen:

https://imgur.com/a/ZqePTER

Browser extensions were deactivated and  plugins, microphone, video etc. allowed.

Any indication of what could cause this? We need the functionality of the webinterface as we need guests to be able to join.

Cheers

3 Replies
Posted by Blizz Staff
Blizz Staff

Re: Connection failed (Webinterface)

Dear @chrisb8

Thank you for contacting us. 

Please make sure that the port 5938 is allowed in your Firewall. By the error message that you have provided, it seems like there is a security setting blocking the port. 

All of our IP addresses have PTR records that resolve to *.teamviewer.com. You can use this to restrict the destination IP addresses that you allow through your firewall or proxy server.

Currently Chrome and Firefox are supported for the Blizz Web Client. 

If the issue still persists, we kindly ask you to contact our Sales Team so that you can work with an official trial license and we can investigate this matter further. Our Sales colleagues can be contacted here.

Have a nice weekend!

Posted by chrisb8
Henagon

Re: Connection failed (Webinterface)

Hello again,

thank you for the quick answer. We've been testing a bit and sadly this kinda makes blizz less viable, at least in our case. We work with various companies, some of with employ firewalls with high security standards. We've been using a different Software up until this point, a Software which only uses port 443, which of course works 99% of the time. We cannot require all the various companies we work with to unblock ports. Surely this topic must have already come up?

Otherwise Blizz really seems like a great and simple software, apart from the Port "issues".

Highlighted
Posted by Blizz Staff
Blizz Staff

Re: Connection failed (Webinterface)

Dear @chrisb8

Did you perform the test with multiple devices and from a different network as well? We would like to make sure that the problem isn't limited to a particular device. 

Also on this article you will find further information in regards to the ports. 

We are looking forward to your response. 

Jaquie