Posted by MichaelCRESCI
Trigon

France + Belgium telephone platform unavailable

Hi,

This morning (~10h15) we had a scheduled meeting with people in France and Belgium.

They tried to join the meeting by phone.

For both, they tried to call the plateform in BE and in FR, but it didn't not work. Why?

They have been unable to join the meeting by phone.

Thank you

MC
5 Replies
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Posted by TeamViewer Staff
TeamViewer Staff

Re: France + Belgium telephone platform unavailable

Dear @MichaelCRESCI

thank you for your post.

We checked the phone number for France (+33 180 144 510) and the 2 for Belgium (+32 280 846 44 & +32 280 846 44) and all are working fine, you can try once again now.

If you have any other questions please don’t hesitate to contact us.

Take care,

Giovanni

Giovanni
Enterprise Solutions Engineer

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4 Replies
Posted by MichaelCRESCI
Trigon

Re: France + Belgium telephone platform unavailable

Hi giovanni,

Do you what what had happened yesterday morning ? Do you have more information ?

Thank you

MC
Posted by TeamViewer Staff
TeamViewer Staff

Re: France + Belgium telephone platform unavailable

Hi @MichaelCRESCI

thank you for your reply.

We are investigating on this, could you please tell us what was the issue exactly? Could they hear the announcement at the beginning of the call or they could not hear any sound?

Tahnks,

Giovanni.

Giovanni
Enterprise Solutions Engineer

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Posted by MichaelCRESCI
Trigon

Re: France + Belgium telephone platform unavailable

They could not reach by phone the number in France and in Belgium.

So they could never join the online meeting.

 

MC
Posted by TeamViewer Staff
TeamViewer Staff

Re: France + Belgium telephone platform unavailable

Hi @MichaelCRESCI

thank you for your reply.

We opened a ticket for this case, you should receive an email in some minutes, we will continue our investigation and you will receive the information directly via the ticket instead of here in the community.

Thank you and take care,

Giovanni.

Giovanni
Enterprise Solutions Engineer

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You can also say thanks by clicking on the "Thumbs Up" button! (Kudo)