Posted by Robin_
Henagon

Is Blizz down?

Hey,

we are getting messages that the blizz servers are currently not available.

Can u confirm this? How long will the maintenance take?

 

Best regrads

Robin

1 Accepted Solution

Accepted Solutions
Posted by Blizz Staff
Blizz Staff
Solution

Re: Is Blizz down?

We have found the root cause. A new update will be released as soon as possible.
15 Replies
Posted by ABER
Digon

Re: Is Blizz down?

Hello,

Yea, the same for me, I have the business subscription and cannot access the server. I hope this is working tomorrow when I have my weekly meeting with clients..

Kind regards
ARNBER

Posted by Blizz Staff
Blizz Staff

Re: Is Blizz down?

Hello,

I don't have a problem using Blizz from my side. Could you please elaborate when you receive the message? When trying to start a meeting? Is it possible to log-in in Blizz?

Could you also please send the exact message you receive? Thank you.

Posted by Robin_
Henagon

Re: Is Blizz down?

Hello,

thanks for the fast reply.

No, I can't even log-in in Blizz.

Furthermore I can't start or join a meeting. The buttons are greyed out.

https://imgur.com/a/0K83rxq

Posted by ABER
Digon

Re: Is Blizz down?

Hello,

The same for me. After the update, it says "Cannot contact the server, please wait until the connection is restored", as in the picture above. The buttons are greyed out.

I cannot do anything but wait forever. And my client meeting is now..

Posted by ABER
Digon

Re: Is Blizz down?

I found a work-around:

Uninstall Blizz and install an older version of Blizz (I have old setup-files in my download folder). The issue is with the update of last week.

For Blizz developers - Everytime I see the sign "There is a new version of Blizz available" I'm thinking "Ok - let's see what will go wrong this time". Is this the way I should feel? What can you do in your process to avoid clients having this feeling?

Kind regards

ARNBER

Posted by Joseff
Digon

Re: Is Blizz down?

I have the same, and it seems as if it has to do with the proxy-settings. If I use a free Internet-Connection it works fine, but if I use it in my company-network (via a Proxy) it doesn't work...

JosefF
Posted by ABER
Digon

Re: Is Blizz down?

Ok so something changed with the update, that was not there before.

Some of my clients were able to join today (the ones who hadnot updated Blizz with the latest version). But the clients and colleagues who had installed the new version, they were not able to join.

Kind regards

ARNBER

 

Posted by Blizz Staff
Blizz Staff

Re: Is Blizz down?

I am sorry for the inconvenience. To provide further assistance, we need log files.

So could you please use this tool to collect log files. It will generate a ZIP archive. And please open a ticket and attach that archive.

I would appreciate if you send me a ticket ID in a private message so that I can find the ticket faster.

Thank you for assistance.

Posted by Blizz Staff
Blizz Staff
Solution

Re: Is Blizz down?

We have found the root cause. A new update will be released as soon as possible.
Posted by Robin_
Henagon

Re: Is Blizz down?

Thanks a lot! Smiley Happy

Posted by wiilemaa
Henagon

Re: Is Blizz down?

Good Morning

I have the Problem, that my BLIZZ is not available, because he is waiting for the Meeting ID all night long... greyed out.

New Boot ==> no solution

Try via online ==> no solution

Can you Help?

 

Blizz_David_Weilenmann_Fehler_Hänger.jpg.pngBlizz_David_Weilenmann_Version.jpg

Posted by Blizz Staff
Blizz Staff

Re: Is Blizz down?

Hello,

There will be a new release soon with a fix for connection issue. If it does not help, please send a message again.
Posted by Blizz Staff
Blizz Staff

Re: Is Blizz down?

New version 14.0.16107 is released. Please check if it works now.
Posted by Joseff
Digon

Re: Is Blizz down?

Yes it works, thanks a lot!

JosefF
Highlighted
Posted by wiilemaa
Henagon

Re: Is Blizz down?

It works! New Version was the Key.

Thanks, Dave