Urgent "Unable to Contact Server. Please wait until connection is restored".

Posted by MichaelCRESCI
Trigon

Urgent "Unable to Contact Server. Please wait until connection is restored".

We urgently need your help. Blizz no longer works on all our updates with version 13.7.20974

 bug.jpeg

thank you

MC
4 Replies
Posted by Moderator Moderator
Moderator

Re: Urgent "Unable to Contact Server. Please wait until connection is restored".

Hello @MichaelCRESCI

Thank you for your post.

I do not experience any issues on my test device using the same version. In order to be able to give you the best service, we need to know more about the problem you encountered.

Could you please explain in more detail? Did you receive an error message, and if so, what did it say?

 

Thanks in advance!

Josh P.
Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

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Posted by MichaelCRESCI
Trigon

Re: Urgent "Unable to Contact Server. Please wait until connection is restored".

Thank you, please see the screenshot above.

We have information in logs :

[logs removed by moderator]

......

MC
Posted by Moderator Moderator
Moderator

Re: Urgent "Unable to Contact Server. Please wait until connection is restored".

Hello @MichaelCRESCI

Thanks for the clarification. 

As there are no current issues with our services reported on our status page, it could indicate an issue with the network the devices are on. Does this occur when on any different networks?

As a licensed user, I would recommend reaching out to our support team directly, so we may begin the dialogue with our team to resolve this for you.

Josh P.
Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanksfor being an active member of our Community!
Highlighted
Posted by MichaelCRESCI
Trigon

Re: Urgent "Unable to Contact Server. Please wait until connection is restored".

Thank you, I tried to reach your support via this page but it was impossible to send the request on this page, then I contacted directly by email via an old ticket (Ticket ID: 4235313).

I am still waiting for a solution (new TCP/UDP ports to opend ?)... They're not very reactive.

Every day we have to reinstall all users' PCs with an earlier version (12.0), so that meetings can take place.

We wanted to reinstall a more recent version of Blizz, for example 13.0 or 13.5, but we did not find the previous installation files on your site. How can I find previous versions?

Please speed up support via the ticket already opened and send me a download link for a version previous to 13.7.20974.

Thank you for your help : -)

 

MC