Update now to the most recent TeamViewer Remote version 15.53. See the Changelogs here.

[Android] QuickSupport v15.2.41 - Change Log

Options
Natascha
Natascha Posts: 1,591 Moderator ☑
in TeamViewer Remote

We released a new version of the QuickSupport for Android.

Operating system: Android

Version:  15.2.41

Release date: 2020-02-04

Change Log:

  • Solved an issue which caused a black screen on Samsung devices 

Download the app from  Google Play
Download the APK directly here

German Community moderator 💙 Moderatorin der deutschsprachigen Community

Tagged:

Comments

  • support_tsys
    support_tsys Posts: 6
    Options

    Wrong signature on the new app

  • support_tsys
    support_tsys Posts: 6
    Options

    @Natascha  I get this error when trying to upload the version to KNOX

    ScreenShoot.PNG

     

  • JoshP
    JoshP Posts: 894 Community Manager 🌍
    Options

    Hello @support_tsys 

    Thank you for your feedback. 

    Please try again - we have corrected the link to the APK. 

    We apologize for any inconveniences experienced. 

    Josh P.

    Senior Community Moderator

    ---

  • support_tsys
    support_tsys Posts: 6
    Options

    @JoshP  Still get the black screen.

    When I start the screen sharing, it ask if it is okay to take a picture of the content on the screen. If I choose Yes the screen is black if I choose no it dosen't share the screen.

  • support_tsys
    support_tsys Posts: 6
    Options

    Black screen.PNG

  • support_tsys
    support_tsys Posts: 6
    Options

    Is there somone that get a blackscreen after updating to v15.2.41 in teamviewer when monitoring a SAMSUNG SM-T395? 

  • support_tsys
    support_tsys Posts: 6
    Options

    @Natascha @JoshP  Any progress on this matter? Is there a setting that we have missed?

Trustpilot

Categories

This Week's Leaders