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Posted by Senior Moderator Senior Moderator
Senior Moderator

[Android] QuickSupport v15.2.41 - Change Log

We released a new version of the QuickSupport for Android.

Operating system: Android

Version:  15.2.41

Release date: 2020-02-04

Change Log:

  • Solved an issue which caused a black screen on Samsung devices 

Download the app from  Google Play
Download the APK directly here

7 Replies
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Posted by
Henagon

Re: [Android] QuickSupport v15.2.41 - Change Log

Wrong signature on the new app

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Posted by
Henagon

Re: [Android] QuickSupport v15.2.41 - Change Log

@Natascha  I get this error when trying to upload the version to KNOX

ScreenShoot.PNG

 

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: [Android] QuickSupport v15.2.41 - Change Log

Hello @support_tsys 

Thank you for your feedback. 

Please try again - we have corrected the link to the APK. 

We apologize for any inconveniences experienced. 

Josh P.
Senior Moderator

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3 Replies
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Posted by
Henagon

Re: [Android] QuickSupport v15.2.41 - Change Log

@JoshP  Still get the black screen.

When I start the screen sharing, it ask if it is okay to take a picture of the content on the screen. If I choose Yes the screen is black if I choose no it dosen't share the screen.

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Posted by
Henagon

Re: [Android] QuickSupport v15.2.41 - Change Log

Black screen.PNG

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Posted by
Henagon

Re: [Android] QuickSupport v15.2.41 - Change Log

Is there somone that get a blackscreen after updating to v15.2.41 in teamviewer when monitoring a SAMSUNG SM-T395? 

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Posted by
Henagon

Re: [Android] QuickSupport v15.2.41 - Change Log

@Natascha @JoshP  Any progress on this matter? Is there a setting that we have missed?