Community Manager

Average reading time: 11:00 min


Hi all,

I assume you are reading these lines because of a message you got from your TeamViewer software.

Possibly something about an expired trial or a suspected commercial usage.

I have good news for you: You found a post that sheds some light on the topic in case you are wondering what it is all about.

This post has an average reading time of more than 10 minutes and with this, it is quite long. You can also browse the table of content below to find the chapter you are interested in the most:

 

TL;DR

reset-new.gif

 

The new normal

While most of us are still experiencing life in a more or less strict lock-down due to the Coronavirus Crisis, the importance of connections is becoming more apparent to many of us.

Many are talking about social distancing, but that's - as you know - not entirely accurate: It is physical distancing

An with this, digitalization and remote connections are now part of our lives more than ever before. 

  • Working remotely
  • Staying in contact with family, friends, and colleagues remotely 
  • Running our lives and businesses from the safety of your home remotely.

Doing things remotely is part of the new normal.

 

Helping people

Today I was thinking about the meaning of this sentence:

TeamViewer empowers people to help others beyond borders and barriers.

This sentence is already a few years old, but it is still relevant today. Maybe more than ever?!

Well - first of all: I like this sentence. It is very powerful as it describes the Core of what people are doing: Independently from borders and barriers, distances, and uncertainties, people will always strive to help each other.

Whether it is your mom struggling with the new email-program, your friend getting error messages they do not understand, or your brother who needs a helping hand with his mobile device.

In all these cases, TeamViewer is there for you. TeamViewer empowers you to help others and to stay in contact no matter the physical distance or the physical distancing we have been asked to follow.

All that is free of charge for private use. We here at TeamViewer want to support you in helping others by providing TeamViewer as a great software free of charge for private usage.

 

How is that possible?

Yes - how can TeamViewer do this? How can TeamViewer afford to develop and maintain a stable, secure, and feature-rich software without asking for money?

Glad you asked!

TeamViewer is not free of charge for everyone. TeamViewer asks commercial users to purchase a license, and with this, we can continue providing the free version for all private users of our software.

There have been quite some discussions and questions about the question of what is private use and what is commercial use. Who needs to buy a license, and who can use the version for free?

I fully understand the questions and all of you who want to have a clear answer about what to do.

Today, I want to dive a bit deeper into that topic and explain the differences in larger detail.

Let me begin by talking about the TeamViewer Trial and after that, Commercial Use Suspected as it is essential to understand the difference before going more into detail.

 

TeamViewer Trial

Most of you know that TeamViewer asks its users during the installation of the software how they intend to use the software; for private use, or for commercial use


Update from September 17th, 2020:
In case you are installing TeamViewer on or after September 17th, 2020, you are no longer able to start a trial directly during the installation. The software will offer you during the installation to contact our Sales team to request an official trial that allows you to test TeamViewer with the full feature-set of a licensed version.

All other users can benefit from the default installation of the free version of TeamViewer.

Therefore, this chapter about "Trial expired" only applies to devices that have been downloading the TeamViewer software prior to September 17th, 2020.


If you choose commercial or both during the installation a trial phase for the commercial usage of the software starts.

What does that mean?

In this case, TeamViewer gives you as a commercial user a free-of-charge trial of the software.

Now you have time to test and check the software alone or with your team to evaluate whether-or-not to use TeamViewer in your business.

  • Did you like the outcome? Did TeamViewer convince you with its performance or the ease of use - GREAT! Now, you can go ahead and purchase a license and roll out TeamViewer in your company to start supporting your customers and colleagues.
    • If you already have a license - make sure it is activated on your account and that you are signed in with that account to the Computers & Contacts list.
  • Did you conclude that TeamViewer might not be the best fit for your needs? That´s sad news! Maybe you want to give us a call and discuss your findings, and I hope our team can help you to see the benefits and strengthens of our software. But if you still say no - we are sad to see you leave, and we wish you all the best for your future and hope to see you once again!

If you -on the other hand- choose private during the installation you did not start a trial version but the regular free version of TeamViewer. As no trial starts, no trial can end and you can use TeamViewer happily ever after. 

The trial version expired?? No worries!

Did you enjoy your software trial? Did TeamViewer convince you? Perfect - now it is time to

Well - I also know of cases where users rushed through the installation because they simply wanted to use the program and -dang- a trial starts even though they never intended to trial TeamViewer for later business use. They accidentally choose "commercial", started a trial, and now it is expired. 

For all of you experiencing exactly this, I have good news for you: No worries! We thought about these cases and created a form for you. You can request that we change the indented usage for you from commercial to private.

Please allow me to give you a pro-tip: Do not believe anyone telling you to uninstall and reinstall TeamViewer to get the trial removed. That does not work. Believe me - save yourself that time and the disappointment of the re-install burden. Just fill out the form and restart the TeamViewer service once you get an email from us or, alternatively, one or two days later if you do not hear back from us (yes - emails are not always delivered)

Request reset for an expired trial

As a personal side note: I realized that there is a bit of confusion with the trial and I wanted to make clear, that a trial does not start because TeamViewer thinks you are using it commercially:

  1. A trial will only start if you tell the software that your intention is to use it commercially or both commercially and privately together during the installation.
  2. The other possibility is, that you installed TeamViewer on a server OS. A server OS does indeed require a license and a free usage is not possible. That means also filling out the form will not remove the trial from your device.

 

TeamViewer suspects commercial usage

If your TeamViewer tells you it suspects you to use the software commercially, I already know two things about you:

  1. You choose private as the intended usage when installing TeamViewer 
  2. Your usage pattern indicates a commercial usage of TeamViewer

And now you know two things about TeamViewer:

  1. TeamViewer understands and acknowledges that your individual free private use may be irregular at times where you need to help your friends and family - still we allow us to ask you the question of whether your usage changed from private to commercial.
  2. TeamViewer compares your usage patterns with typical usage patterns of free private users and with typical usage patterns of business or enterprise users.

Please excuse, if the suspicion of you using TeamViewer commercially might be false - a so-called false-positive. We know that there can be cases where the usage of the software might be broader, more intense but still totally private.

And you already might guess it: For those cases, we offer you to review and to re-evaluate the usage-suspicion and to reset the limitations of your TeamViewer Device ID or TeamViewer account. 

Request reset for a suspected commercial use

If you are able to verify an exclusively private use, we are happy to reset access to our software and services for you.

Sorry - Now it is getting a bit less chatty and more formal: And even if TeamViewer continues to suspect a commercial use after reviewing your commercial-use-suspected form (and your usage explanation), we give you the opportunity to fill out a self-declaration of free private use in accordance with the TeamViewer EULAIf we receive such a self-declaration, we will reset access to our software and services for you. However, TeamViewer does reserve the right to take further actions in case your usage pattern indicates a commercial use again at a later stage. These further actions may result in suspending or closing your TeamViewer account and/or TeamViewer IDs or suspending or limiting the connection duration.

Please understand that we always did, continue to do so, and will always protect our software against misuse. Intended and unintended. Still - Communication is key. Let´s stay in contact, let´s learn from each other, and let´s be successful together!

I think it is crucial to keep on talking about it, keep on educating everyone e.g., about what we consider private or commercial, keep on having a realistic look on what is going on, and adjust what we are doing. 

Maybe a good example of such an adjustment is the current Coronavirus Crisis: Here, we are not pushy. We understand this as a special situation. A situation in which we are asked to not ask too many questions. And this is what we do. 

One thing is for sure: We are thankful for everyone who is playing fair. We are thankful for everyone who is supporting us and others by buying a license for using TeamViewer for business.

I think, every now and then it makes sense for everyone to review its own usage and asking the following or similar questions: Didn´t I start using TeamViewer for my business? Didn´t I begin to connect through TeamViewer to quickly read my emails? Didn´t I benefit from TeamViewer and ease my work-life balance? Didn´t I work from home via TeamViewer?

And if you can answer one of these questions with yes: Here is the link to our webshop: https://www.teamviewer.com/en/buy-now/ 🙌 Thank you for playing fair!

 

Still suspected to use TeamViewer commercially?

OK - your TeamViewer has been suspected to be used commercially, you filled out the form as you are certain, that this is not the case. You now got the confirmation for the reset of your TeamViewer ID but you are still getting the message saying you are suspected to use TeamViewer commercially?

What is going on you may ask yourself.

If you are still getting the PopUp saying you are using TeamViewer commercially, it is possible that the TeamViewer ID of the remote device (the one you are trying to connect to) might be under this suspicion. The thing is: Both sides of the connection get the PopUp about the commercial suspicion.

A TeamViewer connection always involves two devices and with this: two TeamViewer IDs.
Therefore, if you are still getting the message, even though you received a confirmation saying that your TeamViewer ID has been reset, it is most probably due to the fact that the TeamViewer ID of the remote device you are trying to connect to is suspected to be used commercially. 

In this case, please repeat the process and fill out an additional form for this TeamViewer ID as well.

 

Shutting down the free usage? NO!

I hope this is crystal-clear by now, but still: Some people have been worrying about whether TeamViewer wants to stop offering its free service for private users.

We always tried to be very clear with our replies and take away this fear from our users by giving a clear answer: 

No. The private use of TeamViewer is free.

And this is it: Nothing more to say about it. TeamViewer is free for private use.

 

What is considered private?

This is the one-million-dollar question. Or rather in our case, the-starting-at-10-dollar-a-month question.

Let us start here: Private usage is most likely given when you are using our software and services solely in the context of activities, in the environment and with the equipment available for you within your private and/or family life context.

I collected a few examples of private use for you for a better understanding:

✔ You are providing free computer support to a family member or friend using a private PC from home

✔ You are using TeamViewer on one of your private devices to connect to another private device; e.g. to look for a file stored locally;

✔ You are helping your family members to set up their private (mobile) devices;

✔ You are teaching a family member how to use a new program;

✔ You are using TeamViewer as a communication tool for interaction with family members or friends;

✔ You are using TeamViewer to connect to your personal gaming device (non-server operating system).

 

What is considered commercial?

My understanding of commercial usage:

Commercial use is any use of our software and services in the context of an activity or environment that goes beyond your private or family life.

Your private use includes your circle of friends and your family but not your customers and colleagues and also not your office, work devices, or corporate network.

Commercial use includes any activities related to your work but it is not limited to a context where there is any relation to gainful activities of any sort. That means e.g., that the usage of TeamViewer within a club that has membership fees or pays rent for its facilities is considered commercial. 

Allow me to share some relevant factors that are applied by TeamViewer to identify commercial use:

  • usage patterns typical for business or enterprise users, e.g., using email addresses with commercial domains for a TeamViewer account,
  • connections to, from or within a corporate network,
  • connections to, from or within a server operating system,
  • using typical device specifications or device types indicating a business-relation.

OK - let´s put that information in a few examples:

✔ You are using TeamViewer for activities related to your work

✔ You are providing support to your customers, clients or colleagues; 

✔ You are using TeamViewer in your home office or for connecting to or from your work computer; 

✔ You are monitoring or connecting to one or more devices running a Windows server operating system. 

✔ You are connecting from your work PC to your home PC (or wise versa) to access files stored locally. 

✔ You are using TeamViewer as a communication tool within your company or for work purposes

 

Commercial or Private?

Ok - let´s make this a game and you can guess: Is it private or commercial usage?

  1. I am using TeamViewer in my home office for connections 
    Spoiler
    Commercial usage
  2. My father has a new tablet and needs my help in setting it up 
    Spoiler
    Private usage
  3. I want to play a video game after work at home and I am using TeamViewer from my mobile to stand in the queue 
    Spoiler
    Private usage
  4. I am connecting from my mobile to my work computer to check some emails when on the go
    Spoiler
    Commercial usage
  5. I am teaching a family member how to use a new program 
    Spoiler
    Private Usage
  6. My father has a new tablet and needs my help in setting it up. As I am at work I quickly connect from my work computer to his tablet. 
    Spoiler
    Commercial usage
  7. I am using TeamViewer for chatting and video calls with a friend 
    Spoiler
    Private usage
  8. I am teaching a colleague how to use a new program 
    Spoiler
    Commercial usage
  9. I am teaching a customer how to use a new program 
    Spoiler
    Commercial usage
  10. I am connecting from my work PC to my home PC to access files stored locally
    Spoiler
    Commercial usage
  11. I am providing tech support for a living and use TeamViewer as a remote support tool
    Spoiler
    Commercial usage
  12. I am using TeamViewer on one of my private devices to connect to my other private devices; e.g. to look for a file stored locally;
    Spoiler
    Private usage
  13. I am connecting from my home network to my private server running a Server OS.
    Spoiler
    Commercial use
    For more information regarding the use of TeamViewer with devices running a Server OS, please check our post here: Is using a Server OS violating the private use policy? 
128 Comments
Henagon

Let me share my experience so far about Team Viewer:

It is fantastic, no doubt. Iused it as a free member then purchased the license for an year.

But my usage was hindrered time and again by blogs coming and informing me that my trial period as free member is finished. Then I was not able to work. I never received a password so was never able to use my account from another computer.

Esther fixed the issue and I was able to use team viewer from my one computer only. But every time I have to go my email where I have the Get Me Started option. Esther was very helpful so I have sent the message to her for her helo again.

Henagon

This quiz doesn't help me to solve my problem. I use teamviewer solely to help my parents who are over 80 years old and Teamviewer says I am using it commercialy. 

Community Manager

@Jorgerbleal In this case, I recommend to fill out the form to request a reset! The link is in the above blog 🙌 I hope the article was helpful anyways and gave you some insights.

Electron

I had been using Teamviewer for 2 years. I never use Teamviewer with commercial purpose. However, the system thought the authorization as the commercial purpose. Therefore, my account was suspended. 

How could I release the issue? 

Thanks a lot.

 

Community Manager

@Nicky823 Thanks for your comment. In the blog post above you will find the links to request the reset. Please make sure to fill out the correct form based on the message you got. Is your trial expired or does TeamViewer suspect that you are using the software commercially? All relevant info you need is posted in this blog article above 👆

Henagon

Good morning Esther,

 

I use Teamviewer Free version for many years now and every few months I have to explain that I don't use Teamviewer for commercial. I explained that mostly I use my own laptop, but when I am in the office I use Teamviewer for reading Facebook, because Facebook is not allowed in the office. Every time you agree with this explanation, but after a few months I get the message that I use it for commercial. I filled in a form a few months ago, I hope it is enough again for this time. Now I am for holidays in Bulgaria and I miss Teamviewer very much. I only get the message on one computer at home, not on other computers in the house.

Community Manager

@Koolmees Thanks for your post. Please keep in mind that using TeamViewer in your office requires a license (e.g. "connections to, from or within a corporate network"). You maybe want to re-read this section in the article above: What is considered commercial. Thanks and best!

Electron

Hi @Esther 
I already submitted the form in March that I do not use my team viewer for business. Every now and then I help a friend with computer problems and my mother. You continuously call me as a business user this is very annoying. 

I can't reach you by phone. he says phone number not in use.Private message also not possible

Now I chat with arib this morning but he just wants to sell me a license and breaks the chat very rude.

this concerns TV: **Please do not post TeamViewer IDs** and this has been running since March. my id cannot be taken off the commercial story once and for all. I am not going to buy a license. then I have to look for another program

I hope you can help me because the pardoning department has not responded to me since March

regards Jurgen

Community Manager

Thanks for your feedback @PDJ  I can only recommend to read this part again and to fill out the form and, depending on the outcome, continue using the software of filling out the self-declaration.

Digon

Hi @Esther 

I am writing to ask why I have not received any reply (already checked my junk email box) for 7 business days since I submitted my request on https://www.teamviewer.com/en/reset-management/.

How can I get the latest progress? Thanks!

Electron

The software is using in personal usage. However, the system wrongly considered my usuage

Community Manager

@pingty Sorry to hear that. In case the software still suspects commercial usage on the device you submitted the ID for, please repeat the submission of the form. Maybe there was a typo in the address or something similar. 

Digon

Thanks, @Esther.

But you may know that on this page ( https://www.teamviewer.com/en/reset-management/) it still shows only one sentence "Your request has already been submitted and is pending further review. Thank you for your patience as we process your request."

I want to resubmit the form but there is no other option that I can click to resubmit the form. What can I do now? Many thanks!

Hello,

We we use free version of this software in organization or need to buy paid version?

Community Manager

@pingty  ok - in this case the request has been successfully submitted and we need to wait a little longer. I am keeping my fingers crossed you get a reply in the course of today. 

@rosahernendaz Yes - in an organization you need to license your usage. Thanks a lot and to make it easier for you, here is the link to the webshop: https://www.teamviewer.com/en/buy-now/

Henagon

@Esther @I explained that mostly I use my own laptop, but when I am in the office I use Teamviewer for reading taobao , because taobao is not allowed in the office 。Or read my personal email. No personal email in the office

Community Manager

HI @kellyzhang Thanks for your post. Please keep in mind that using TeamViewer in your office requires a license (e.g. "connections to, from or within a corporate network"). What you are doing can be personal, but we do not check this of course. You maybe want to re-read this section in the article above: What is considered commercial

Henagon

Hi Ester, 

I understand that any access to/from computers that are connected to a corporate network is considered 'commercial use'. 

May I know what category it would fall under if I were using my university's wifi, then? 

I want to reorganise and transfer some files (like journal articles which are accessible only from school) to my personal computer due to the whole covid situation. Would this be considered commercial use if I were using it for my homework assignments? 

Thank you! 

Community Manager

@yellowchalk Thanks for your question. Yes - I would count connections to or from universities as Commercial use. Keeping in mind that you need to pay money to visit a university.. and even those universities that are offering their service for free, do charge a small nominal university fee to cover their costs that also incl. software licenses.

I would recommend that the university can reach out to our Sales team to discuss the options for educational institutes.

As a side note - until the end of this month TeamViewer still offers its collaboration software blizz for free for educational institutes: https://www.blizz.com/en/blizz-for-school/

Henagon

Hallo Esther,

For a few days I have been trying to fill in the form at "https://www.teamviewer.com/en/reset-management/?_ga=2.**Please do not post TeamViewer IDs**.**Please..." but I cannot generate a PDF and therefore cannot send it. ;-(

I only do NOT work commercially. I use Teamviewer for my (linux) PC in the attic or for support of my brother in Denmark.

Please help!

Henagon

I am trying ot fill out the reset form for non-commercial use. Every time I get to the reset page I get the error "SQLSTATE[HY000] [2002] No route to host. There has been a critical error on your website." and cannot fill out the form.

Community Manager

Hej @hryttel and @Painter59 - would you mind trying to go the alternate process which is still active for a bit? There is a link underneath the button . Thanks and best!alternate way.png

EDIT: I have been made aware, that there was a small hickup of the page for users in the US and Canada. This has been fixed meanwhile and the page should work again. Thanks and best!

 

Henagon

So basically almost everything useful is considered for commercial purpose. 

I am accessing a computer from home (during Covid lock down) and this is considered for commercial purpose. I am not selling stuff but I am just trying to work using a faster computer (the one that I have in my office) to accomplish my task.

Community Manager

Hi @Worg Yes - using TeamViewer for HomeOffice or for connections to your work computer is typical commercial usage and requires a license. 

Digon

Sorry to bother you AGAIN but I think I have NO OTHER CHOICE but turn to you @Esther .

I wait for another week but still no reply. It has been two weeks since I submitted the reset request for the first time. But still no email reply.

(1) In this page (https://www.teamviewer.com/en/reset-management/ ), it still shows "Your request has already been submitted and is pending further review. Thank you for your patience as we process your request." for HALF A MONTH!!! You suggested that I resubmit it but there are NO other options on this page to resubmit. And I waited for 14 days already.

(2) I also tried to fill the form in this page (https://www.teamviewer.com/en/support/commercial-use-suspected/ ). Also no reply.

What can I do now? I really need your software and I have waited for too many days (exceeds 7 days mentioned on your website). And I even have no way to view the progress. Help me with it THANKS!!!

 

Community Manager

@pingty Sorry to hear that, but I promise the team will check all requests one by one. However - as written in the article above: It is also possible that you will not receive an email reply due to various reasons. I still recommend testing whether your TeamViewer works again regularly. The best is to restart your TeamViewer and test it again. Maybe it works already 🙌

IMPORTANT note for everyone: Always make sure to fill out the form completely - incomplete forms will most likely not be worked on. And check twice whether you typed your TeamViewer ID correctly.

Digon

Since JeanK seems to be modding criticisim out of 
https://community.teamviewer.com/t5/Community-Blog/Help-your-parents-and-friends-using-TeamViewer/  
(My post and one from another user i got an email notifcation of are not visible anymore)

I'll mention here,  this feature is biting people right when they need it, rendering TV untrustworthy fix it or we'll flick it.

Why not offer a paid private account that gives more flexability, i HATE it when companies have a free version then go straight to a rediculous amount  (eg TV is free or [removed per Community Guidelines] [aussie], my childs primary school education is less than that, so to poay that for occasional access/family support is dumb) I'm not saying id take up that offer, I tolerate TVs cluttered UI because leaner and cleaner alternatives are still just a smidge too much).

Also some pretty fine tightrope walking "Private use from office = commercial" "Private use from home office (if TV is only ever used privately) = Private  (or is it even more draconian than i thought and that considered commercial as well, if thats the case i'll uninstall right now)"

Moderator

Hi @_Tim_ ,

Thank you for your feedback.

I would like to share the great news with you that TeamViewer created a new license type called the Remote Access license. Our goal was to offer a low price, high-value solution for specific use cases like Remote Access or Remote Work. Classic examples are Home Offices or Server administration to a limited extent.

You might want to check out this link: https://www.teamviewer.com/en/content/lo-remote-access/

With regards to your post, we thank you for all of your feedback and we value your input to the community. Please note that  our moderator simply moved your post to the right thread. We did not delete your post: https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-comme...

The moderation team do edit or delete posts only if the community guidelines are not followed. Also we move posts to right threads to maintain. This is true in all areas of the community, not just this one thread. Please understand that we (Community moderators) are here to maintain the integrity of the community in accordance with our community guidelines.

I understand your frustration, but in order to have a great experience for everyone in the community, we expect you to follow the guidelines.

We thank you in advance for your understanding.

Best regards,
Yuri

Henagon

I am tired, No one replies to the declaration which I filed a week ago, Some told me **Third Party Product** is much betetr.

Community Manager

HI @Garcha I know I am repeating myself from the comment above, but I hope you do not mind: The team will check all requests one by one. However - as written in the article above: It is also possible that you will not receive an email reply due to various reasons. I still recommend testing whether your TeamViewer works again regularly. The best is to restart your TeamViewer and test it again. Maybe it works already 🙌

IMPORTANT note for everyone: Always make sure to fill out the form completely - incomplete forms will most likely not be worked on. And check twice whether you typed your TeamViewer ID correctly.

Digon

@Esther 

I have a better suggestion: you don't asume everyone is commercial.  Simple.

And filling in a form to request a 'reset'.  Your sysrtem says 7 days to respond... I'll let my Father-in-Law (88) know that.  He'll be thrilled at having to wait for me - just to unlock his mail program.

Hi, I love the TeamViewer to help people with questions on their computer. Mostly helping ministries with email and website issues. I also use on occasion to answer a client question of the same. Perhaps 90% are for volunteer work that I do. 

Do I need to upgrade subscription if I use in this way? I do not need any other features or functionality. Also, at times my vollunteer work gets some type of love offering or pay. I hope I do not have to pay as I cant afford $49 per month. I would have to go elsewhere. 

I want to be honest though..

Community Manager

Hi @NZSnowman In usual cases the reset is much faster, however, if your 88yrs old father-in-Law needs to have his email program urgently, you can maybe connect from another device to your his computer. Maybe you own a mobile or got another family member that would let your use his/her device for a few minutes to help your father-in-law.

Thanks for the feedback @KeywordChrist. Great to hear you love TeamViewer 🙌 After reading your setup, I recommend using different devices for your work and your personal connections to avoid getting locked on your private device. All connections to any of your clients would need to have a license - however, you might not need the larger licenses. Please have a look at the Remote access plan

ok so i fit all the objectives for a free personal use user but im still being blocked, and all i keep getting is teamviewer can still be used for persoanl use none profit to help run computers in my own home, one small problem is i have found out that is no longer true.!!!!

Community Manager

Hi @Han_Solo52 In this case, please feel free to fill out the form for the reset. You´ll find the link in the article above 🙌

Henagon

I used my for voluntering for IT help for a charity I was told I could and should be fine - I filled out the Form and submited the PDF - then realised it was the wrong PDF - I cant submit again as the case is pending - but with a blank PDF, will I get a chance to submit another PDF?

Electron

I want to conduct an online meeting of around 126 customers for the new forum I am going to launch for my website related to knife throwing . Is it possible at the platform of teamviewer?

Henagon

So based on reading in the community, I think I know what is going on.  Connecting from a work PC to your home personal PC for personal use only falls within the free use policy.  But now that my work PC (in the basement) and my personal PC (2nd floor) are on the same network, since I am working from home remotely now, Teamviewer analytics think I am using it for business.  I just trying not to walk up 2 flights of stairs when I need to quickly check on something personally.  So anyone (or Teamviewer folks are you listening) that knows of a solution, let me know.  Very hard to get help from Teamviewer without buying it.

Community Manager

@Jack101 For a meeting with that amount of participants, I recommend you to have a look at Blizz. TeamViewer has a limit of 25 participants.

@Beldar Connecting to or from your work PC as well as activities related to your work are requiring a license. Please feel free to read the above article for more information.

Henagon

Connecting from a work PC to your home personal PC for personal use only falls within the free use policy.

Community Manager

@Beldar Please see this part once again in the article: What is considered commercial?  or check out this screenshot: Commercial.png

 

Hi Beldar i read your reply Kudos to you, But i have never ever use teamviewer for any thing other than personal use not ever, and the company i work for it is banned. I happen to work for one of the largest if not the largest companys based in the UK and every manager and I.T. manager is warned never to use it. And as a clue the comany name starts with the letter T. I Always use it just for personal use, the computers it is or i should say it was installed on are never connected to my company, ever because i would get sacked if i did.

Esher i also made a point of reading your reply and decided to read all your post, and yes i mean all of them. Have fun telling me its free for personal use, because im sure sonner or later it may be free again. If i used it for any thing other than free person use i would get sacked i would loose my car my house and my income.

Henagon

All I can say is I do not use it for work.  And I have never had a problem using it for 4-5 years, until that last update a few days ago.  It still works on all my other PCs to PCs.   I would have no problem paying for it if it were reasonably priced.  I kicked off some research and about half of the similar products out there are overpriced as well.  There are some really good deals out there too, so I am trying another product for the "From work, to person PC" connection I need.  I appreciate the free version while it lasted and I recommended the product year end and year out to others (free and paid versions).   I will have to decide if I continue to use it.  Too early to tell.  I would hope that they would over a low-cost personal use version for Work-to-home scenarios.

Digon

Good evening Esther.

For start i want to say how i like the service you have here much it has helped me a lot, i am so greatful and thankful.


But, as i see here in this debat i have got again same problem as few others here that your system or staff feel as i am using it for commercial use, which is completely NOT the thing here i cant understand why you think that.

I have looked at the guidelines at the top of this page here and there i have seen quit well what is private use and what i use it for completely can be found in those to usage:

I am using TeamViewer on one of my private devices to connect to my other private devices; e.g. to look for a file stored locally;
Spoiler
Private usage

 


✔ You are using TeamViewer on one of your private devices to connect to another private device; e.g. to look for a file stored locally;

I have now again filled out this here :

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.**Please do not post TeamViewe...

and it was first in January then i made explaining of my usage and got this here message:

Dear TeamViewer User,

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

then it came again in july (this commercial message and i filled out the form) and i gave explaining again about my usage and u open everything again for a month it went off again 3 days ago or so.


I have used it for over 6 years always doing the same so i cant understand why i cant be accepted furthermore as qualified as "personal"

Its not fair a person has to get to pay for the service when using it as personal when others using it for personal use dont have to.

I cannot use it for commercial use since i dont have work, i am desabled by ground of sickness so i feel so sad when u say i use it for commercial usage.

Kindly Help i really need to be able to connect to my private computer which is in my country and i use it while im abroad.

one thing i want to mention you have on webpage a cnance to talk in one window live with a person on sale page, that is also needed around this, i really want to have chance to talk to you personal not through e mails.

thanks for all

with regards

Digon

no reply

Community Manager

@gustinn2 Thanks for reading my blog article and your comment. You are right: You do not have to buy a license when using the software completely for personal use. If the software does suspect you once or twice a year anyway to use it commercially, please accept my apologies. Unfortunately, no software is perfect or will ever be (still - we are working on this goal). I hope it is not too cumbersome for you to fill out the form again once or twice a year. Thanks and best, Esther

Henagon

I submitted the request to change my account back to the way it was and I never received a response back.

Community Manager

@Beldar The team will 100% work on each request in case all needed data have been submitted. Some people are unfortunately not getting an email back due to various reasons but as said earlier you can check the status of your TeamViewer on your own after a day or two. One important thing: Please fill out the correct form depending on the case: Trial expired or commercial use suspected. AND: Please fill out the form completely. Otherwise, it will not be worked on.

Digon

Thanks for answer Esther.

u say : "If the software does suspect you once or twice a year anyway to use it commercially, please accept my apologies. Unfortunately, no software is perfect or will ever be (still - we are working on this goal). I hope it is not too cumbersome for you to fill out the form again once or twice a year. "  

that is not a problem to fill out form or send e mail when the software suspect me of that What im not happy about is to get answer by e mail that way u still think i am not using it for personal use when i am doing that for sure. Right now im waiting for e mail so it can open again, i need to be able to connect to my remote computer this weekend so hope it will be done by then. That is that u accept my usage again as personal use.  

If you could help me so it will open before weekend again and that way it can hold open for then half year if you say software can suspect this every half year, though in my situation it was in january, then again july and then again now end of august.

Kindly help and again thanks for reply.  with best regards